Hotel Enjoy Pucon

Name: Hotel Enjoy Pucon
Address: Clemente Holzapfel 190, Pucon, chile
Telephone: +44-204-505-9777
Rating: 3.2

Pucon, Chile

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About Hotel Enjoy Pucon

location

This hotel is located in Pucon, right on the beach.

facility

The hotel has a lift and features 151 rooms, including 14 suites and 13 single rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. The rooms have a queen-size bed and a sofa bed. A safe and a minibar are also available. A kitchenette with a refrigerator, a microwave and a tea/coffee station is also provided as standard. Equipped with a telephone, a television with satellite/cable channels and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Sun loungers and parasols are available on the sun terrace. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, fishing and horse riding are available. Water sports enthusiasts are offered canoeing. The hotel's location is particularly ideal for skiers. Ski passes are available locally. Sport and leisure facilities at the hotel include a gym and billiards. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, live music, a dance club, a casino and a nightclub.

meals

Dining facilities include a restaurant, a café and a bar. A fortifying breakfast is served daily. Staff are also happy to provide children's meals.

Amenities at Hotel Enjoy Pucon

Facilities
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  Air conditioning
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  Lobby
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  Shops
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  Nightclub
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  Casino
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Playground
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Salon
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Outdoor Furniture
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  Reception
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Outdoor Activities and Sports
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  Outdoor sports
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  Skiing
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Room service
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Swimming Pool
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  Sauna
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  Gym
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  Golf
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  Events
Transfers
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  Airport Transfers
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  Shuttle Service

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

172

Very Good

408

Average

371

Poor

210

Terrible

158

Recent Reviews: 1319

User:Claudia R
Trip type: Business
No hot water early morning!
19 Jul 2025
A big refurbishment OVERDUE!! We went to the apartments for 8 people and it was a big disappointment. Only soap and towels provided. No shampoo, no hair dryer, so the essentials forgotten. Be aware that before 7AM there is no hot Shower, a big NO, when you are an early bird like me.. The bathrooms and kitchens are in poor condition, tiles broken, bathtub paint peeled, etc. The Only good points is the view and buffet Breakfast which is provided by a separate company. Next time in Pucon will try something more modern and with better level of customer service
User:Eve P
Trip type: Solo travel
Disappointed
05 Apr 2023
I was disappointed.The Gran Hotel is lovely historical hotel on the beach with unfortunately incredibly bad customer service. Dismissive. Basically no one particularly cared, not particularly thrilled you chose their hotel and bordered on just plain rude.But.. that said this was just my experience and had three notable exceptions.the cleaning personnel, breakfast was nice, and had a room with a view. All appreciated but moved due to attitude and unhelpfulness.After two days moved to a much friendlier hostal and enjoyed the rest of my timein Pucon,Thank youMargaret Pagano
User:Calvioparejas
Trip type: Family
Day trip worth it
12 May 2021
We stayed here for the day. The staff people were really friendly. Cannot review the rooms but all other accommodations made this place a good place for the day. Side note : The water in the lake is the coldest I have ever tried. The sand on the beach is coarse and sometimes makes it hard to walk but the hotel is a must when you visit pucon.
User:ebsnr
Trip type:
Stay for the view, everything else is a total downgrade.
26 Dec 2020
When the pandemic becomes an excuse to provide the least amount of service, to customers in every single sense even morning breakfast. Alternate breakfast in and out, there are plenty of cafés around.You stay for the view, the swimming pool and the location, they do take serious measures regarding sanitization which is good. The furniture is old and not well taken care of...I give points to the bedrooms cleaning ladies, who are adorable, make a great job, every day in your room and you can tell they miss the old good days of this mythical hotel. Sad.
User:Jeremy S
Trip type:
BAD CLIENT SERVICE
24 Aug 2020
We had reserved a room for 4 nights for our Honeymoon. Sadly we had an accident with our car in the middle of our trip and had to stay in Argentina until the car was fixed. Finally when we arrived at the Hotel Pucon told the woman who was at the reception about our accident and that we were really sorry that we had to cancel 3 nights due to this unexpected event (and that in our Honeymoon :( ) it was stressing. As we were talking to this woman she didn't almost look at us, just at her computer and when she did, she looked at us with a face like: I don't care at all about your accident and didn't said any word like: Oh sorry to hear that!. She had no empathy. She just ask us with a sharper tone in no friendly way: So, do you want to reserved?. And we said: Yes, we would like that (cause we already had 1 night left) and would like to stay 2 nights more.As we were finally going the way to the room, we thought that we never experienced such bad client service and then we opened the door and it was a really old bedroom.. I was shocked. I thought she could at least give us a nice bedroom for our honeymoon (and it wasn't at all worth the price!) Everything was old in that bedroom, from the curtains (in a dark depressing color), the walls, the mattress (not comfortable at all), the decoration of the bedroom was just depressing in general. Absolutely not what you would like in your Honeymoon. You cant excused her behavior thinking that she was stressed, because it was during the off season and it where just few tourists at the Hotel. We are absolutely not the type of persons that complains at all, but this was too much and I wanted to write this feedback for the next "clients". The only 2 good things were: the location with the beautiful views and the abundant delicious breakfast.