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Hotel Costa Australis

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Hotel Costa Australis

locationChile, Puerto Natales

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About Hotel Costa AustralisAbout Hotel Costa Australis

Location

This hotel is located across from the Ultima Esperanza fjord in the town of Puerto Natales. The town centre is around a 10-minute drive, Rio Turbio ski resort is an hour's drive away and Rio Gallegos and Punta Arenas are both roughly 3 hours away by car. Each season offers its own uniquely beautiful landscape: in winter it is ideal for snow and ski lovers and the summer offers an inviting place to go hiking. The Torres del Paine and Bernado O'Higgins National Parks are both approximately 145 km from the design hotel, while Cueva del Milodón National Park is just a half-hour drive away.

Facility

The hotel has 5 suites, 5 single rooms and 100 double rooms, which are located on 4 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Children can enjoy the playground. Additional facilities include a TV room. Parking spaces are available to guests travelling by car. Other services include a transfer service, room service and a laundry service. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with individually adjustable heating. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe provides secure storage for guests' personal property. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-accessible rooms can also be booked. Family rooms are available for parents with children.

Sport

Fine weather can be enjoyed on the terrace. Leisure activities and facilities at the hotel include a gym. For a fee, guests can also enjoy cycling/mountain biking, motorboat rides, catamaraning and aerobics. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a non-smoking restaurant, a breakfast room, a café and a bar. Catering options include bed and breakfast, half board, full board and all-inclusive. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. For guests, alcoholic and non-alcoholic drinks are included.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Costa Australis Amenities at Hotel Costa Australis

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Drinks Included

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      Evening Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Catamaran

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Speed Boating

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

443

Very Good

432

Average

146

Poor

41

Terrible

39

Recent Reviews: 1101

  • User:Die_Reisenden_Worms

    Trip type: Solo travel

    Mixed Experience

    rating08 Apr 2026

    I was twice in the Hotel Costaustralis, with mixed experiences. The first night I got a small room for one person under the roof, which was more or less empty except the bed. There was no chair or sofa, no wardrobe, and except a very slim side table or the bed itself nothing, where one could put cloth or similar taken out of the suitcase. Other than that the room was o.k., but this really bothered me. I complained about the missing depositing possibilities the next morning, and when I returned two days later, I got a fully equipped and nice room. Maybe a bit small if you come with 2 persons, but for me the second room was perfectly fine. Besides that: the hotel is right at the lake, which is nice, and not too far from the city center. It has a large lobby area, check-in was fast and efficient. The breakfast was a bit limited in selection but with a counter for freshly made omelettes or eggs which were very tasty. So overall a bit mixed feelings, but with the right room a good choice. Gestor de Experiencia, Guest Services / Front Office at Hotel Costaustralis, responded to this review Hello! Thank you for sharing your thoughts about your recent stays. We're glad to hear you enjoyed the location and the breakfast. Your feedback is invaluable as we strive to enhance our guests' experiences. We hope to welcome you back for an even better stay in the future!

  • User:chuba2016

    Trip type: Family

    Excellent Views, great service

    rating05 Apr 2026

    Overall Experience:We thoroughly enjoyed our recent stay at Hotel Costa Australis. Our experience was overwhelmingly positive, characterized by excellent dining, helpful staff, and a great location. While there were a few logistical inconveniences, the hospitality we received was top-tier.These were the highlights of our stay. We stayed for 5 nights.Dining: The breakfast service was a significant highlight. The buffet offers an ample variety of both vegetarian and non-vegetarian options. We particularly appreciated the made-to-order station, where fresh omelets and fried eggs are prepared on demand.On-site restaurant is a great especially when enjoying the views from lobby and having coffee/drinks We really enjoyed that part of our stay among others. We ordered dinners several times from the restaurant due to variety of menu options.Excursion Support: The on-site activity booking service is an incredible asset that deserves more visibility. We were initially unaware that a dedicated salesperson was available to assist with excursions. We would like to specifically thank Yohan, who was able to secure a Grey Glacier tour for us at the last minute when other sources indicated it was fully booked.Areas for Improvement:Guest Amenities: Upon arrival, we were disappointed to learn that power adapters were not available for guest use unless purchased for $10 (USD), and it was suggested we use the TV's USB port for charging. This felt inconsistent with the high standards of the hotel. Providing USB A and C charge points in room or international plugs as a standard courtesy would greatly improve the first impression for international travelers.Communication: Prior to arrival, I attempted to contact the hotel multiple times via the WhatsApp numbers and concierge details listed on the website but received no response. Updating these contact channels is essential to ensure guests can easily resolve questions before they arrive.Despite these minor setbacks, the quality of the breakfast, the excellent lobby, the views and the exceptional effort shown by the staff made for a memorable stay. We highly recommend this hotel to anyone visiting Puerto Natales. Gestor de Experiencia, Guest Services / Front Office at Hotel Costaustralis, responded to this review Hello chuba2016! We're thrilled to hear you enjoyed your stay and appreciated our dining options and the efforts of our staff, especially Yohan. Your feedback is invaluable, and we look forward to welcoming you back for another memorable experience in Puerto Natales!

  • User:325hongc

    Trip type: Couples

    Not recommended

    rating01 Apr 2026

    Rooms are clean, comfortable and in good size. Rooms facing the sea have nice view. Breakfast is quite good. Staff and service are OK but nothing exceptional. The bad things are: rooms facing the sea (and street) are subject to traffic noise (even at night), so light sleepers would have problems. Also, you can hear every moves outside the room, particularly the sound of shutting doors.There are no parking spaces for guests, despite it says free parking is available. I was told at check in to find on street parking near the hotel. If the hotel cannot provide parking it should say so in the hotel description.Overall it is a OK hotel if you don't need parking and have a room facing the town (with no pretty view). However it is not at all an outstanding hotel that can charge higher price. Gestor de Experiencia, Guest Services / Front Office at Hotel Costaustralis, responded to this review Hello LoveTravel! Thank you for sharing your thoughts with us. We're glad you enjoyed the clean and comfortable rooms, as well as the breakfast. Your feedback is invaluable, and we are committed to enhancing our services. We hope to welcome you back for an even better experience in the future!

  • User:seymourb52

    Trip type: Couples

    Nice hotel and friendly staff

    rating06 Mar 2026

    The hotel was comfortable and the breakfasts were well prepared and plentiful. We found a number of the women at the front desk helpful in making plans during our visit Gestor de Experiencia, Guest Services / Front Office at Hotel Costaustralis, responded to this review Hello! We're thrilled to hear you enjoyed your stay and found our staff helpful. It's great to know you liked the comfortable atmosphere and the breakfasts. Thank you for your kind words, and we look forward to welcoming you back soon!

  • User:ZBir2000

    Trip type: Friends getaway

    Average

    rating01 Mar 2026

    Great location with mice view of the lake and close walk to the center of town. Rooms are nice and clean but the hotel overall could use a facelift. Service can be a bit better... Gestor de Experiencia, Guest Services / Front Office at Hotel Costaustralis, responded to this review Hello! Thank you for your feedback. We're glad you enjoyed the great location and views. Your comments about the overall experience are valuable to us, and we are committed to enhancing our services. We hope to welcome you back soon for an even better stay!

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