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Rio Serrano

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Rio Serrano

locationTorres del Paine, Puerto Natales

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About Rio SerranoAbout Rio Serrano

Location

This hotel welcomes guests in Torres del Paine.

Facility

The hotel has a lift and features 95 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. Film fans will find plenty of 'lights, camera, action' at the cinema. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with central heating. Guests can relax on the balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. There is a poolside snack bar as well. For guests who wish to keep active, fishing and horse riding are available. Water sports enthusiasts are offered catamaraning. Sport and leisure facilities at the hotel include a gym, billiards and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. The hotel offers plenty of activities and entertainment options, including an entertainment programme, a kids' club and live music.

Meals

Various dining options are available, including a restaurant, a café and a bar. Catering options include full board and all-inclusive. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Rio Serrano Amenities at Rio Serrano

  • Facilities

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Full Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Billiards/Snooker

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      Catamaran

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

86.6 km

Airport

312 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

950

Very Good

426

Average

157

Poor

47

Terrible

36

Recent Reviews: 1616

  • User:Veloist

    Trip type: Couples

    Stunning views

    rating26 May 2026

    Beautiful views and well appointed hotel. I wish our tour company’s bonkers itinerary had allowed us to appreciate it more (we didn’t arrive until8.00pm on both nights we stayed there). It was however very busy and felt a bit impersonal. Room nice, but small. Food and service good, breakfast fine.We did the Las Torres Trek organised by the hotel. Started well but our guides fell short on the return back down. I walked most of this on my own, the guides had no idea where I was, one had gone on ahead and one was accompanying a very slow walker far behind. . On the last section there are many paths, I guessed which ones to take. I thought the point of having a guide was that they guided and knew where everyone was.All of the group except two and one guide were back at the start within 9 hours. The guides at the front did not have the keys to the minibus, he had to go back and get them (we never did get the refreshments they said they had in the bus). We waited nearly two hours for the last two walkers to arrive, we asked to be taken back to the hotel and the hotel to send extra transport to pick up the last two walkers, refused. We wanted to eat in the restaurant not the bar, there was a negotiation because the restaurant shots at 8.30 and there were no guarantees we would be back by then. The trek was amazing but the descent should have been much better run.

  • User:SenTravelling

    Trip type: Couples

    Great Stay!

    rating07 May 2026

    We had a wonderful stay at Rio Serrano Hotel — the room was my favorite part, with great amenities, a comfy bed and stunning views. Staff were friendly, the spa relaxing, and the bar had a nice vibe. The only drawback was the noise and loss of ambiance when large tour groups arrived, which occasionally forced us to retreat to our room. A special thank you to Romina for her outstanding support before our arrival.We’re also very grateful to Isaac from The Massif for his genuine enthusiasm and thoughtful touches—like providing knee support and hot drinks for the group. His patience and expert guidance made our hike to the Base Tower enjoyable, even though we turned back before the moraine. His encouragement, sharing, and support were invaluable and helped us finally complete the challenging 13-hour self-guided trek to Laguna de los Tres a few days later. Thank you, Isaac! Gestor de Experiencia, Guest Services / Front Office at Rio Serrano Hotel + Spa, responded to this review Dear guest, thank you very much for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your room, the stunning views, and the friendly service provided by our staff. It is also gratifying to know that you found the spa relaxing and appreciated the atmosphere at the bar. We will certainly pass on your special thanks to Romina and Isaac for their exceptional support and dedication. Your comments are invaluable to us, and we look forward to welcoming you back for another memorable experience in the future.Warm regards,

  • User:Damjan P

    Trip type: Couples

    Recommended

    rating26 Apr 2026

    We stayed at two different rooms because the hotel was fully booked. None of our preferred rooms was available for consecutive two nights. The first room we stayed is the cheaper one, located on the fourth floor (the attic originally) has a low(er) ceiling and a smaller size but all amenities are the same to the proper ones. We could see the sky outside after pushing up the window. The second room is the proper, more expensive one(I forgot their categorization) located on the ground floor. It is noticeably bigger so feels even more comfortable and has the magnificent view of the mountains. We had dinner at the hotel's bar, whose atmosphere was relaxing, and were so content with the food that we did not find it necessary to dine at its restaurant. The breakfast was good with a variety of quality choices The spa is a big plus that we could enjoy whole day in the hotel, especially after hiking. We would have stayed at Ril Serrano Hotel+Spa if it had rooms for consecutive three nights. Having spending one night at a more expensive hotel in the park, we found Ril Serrano Hotel+Spa value for money. Gestor de Experiencia, Guest Services / Front Office at Rio Serrano Hotel + Spa, responded to this review Dear Damjan, thank you very much for your detailed review and for recommending us. We are delighted to hear that you enjoyed your stay, especially the comfort of the rooms and the magnificent mountain views. It is wonderful to know that you found the atmosphere of our bar relaxing and that you were satisfied with the quality of the food. We appreciate your kind words regarding our breakfast options and the spa facilities, which are indeed perfect for unwinding after a day of hiking. We hope to welcome you back in the future for a longer stay, and we will strive to ensure your experience is even more memorable. Kind Regards, Guest Relations team.

  • User:Karen Q

    Trip type: Family

    Stunning location - and easy to get to (from Puerto Natales)

    rating11 Apr 2026

    The hotel was absolutely stunning! Easy to get to from Puerto Natales and just before the National Park entrance. The service was excellent and the food was so delicious. Room was very comfortable and facilities were fantastic. Gestor de Experiencia, Guest Services / Front Office at Rio Serrano Hotel + Spa, responded to this review Dear Ms. Karen, thank you very much for your wonderful review. We are delighted to hear that you found our location stunning and that you appreciated the ease of access from Puerto Natales. It is gratifying to know that our service, delicious food, and comfortable accommodations contributed to your enjoyable stay. We strive to provide excellent facilities for our guests, and your feedback reassures us that we are on the right way. We look forward to welcoming you back in the future for another memorable experience. Sincerely, Guest Relations team.

  • User:annaliasilvaa

    Trip type: Couples

    Best hotel

    rating11 Apr 2026

    The hotel and staff are extraordinary. Best hotel visit so far. Everyone are super helpful. We regret not having taken all the tours with them. Just the view from the hotel and the surrounding is breathtaking. Gestor de Experiencia, Guest Services / Front Office at Rio Serrano Hotel + Spa, responded to this review Dear, thank you very much for your wonderful review. We are delighted to hear that you found our hotel and staff to be extraordinary, and that your visit was the best. It is gratifying to know that our team was able to assist you and that you enjoyed the views surrounding our property. We hope you will consider joining us for those experiences on your next visit. We look forward to welcoming you back soon for another memorable stay. Kind Regards, Guest Relations team.

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