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Santa Cruz Plaza

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Santa Cruz Plaza

locationChile, Santa Cruz

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About Santa Cruz PlazaAbout Santa Cruz Plaza

Location

This hotel is located in Santa Cruz.

Facility

The hotel has 2 lifts and features 44 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, a spa, a sauna, a steam bath and massage treatments. Leisure facilities include an entertainment programme, a kids' club, live music and a casino.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Santa Cruz Plaza Amenities at Santa Cruz Plaza

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1062

Very Good

638

Average

274

Poor

115

Terrible

74

Recent Reviews: 2163

  • User:Varinia G

    Trip type: Family

    Our experience in Santa Cruz Hotel

    rating24 Feb 2026

    I love my experience at the Hotel, Casino and Viña Santa Cruz, really all places are amazing, comfortable and ideal for sharing time with your special people ❤️ all host are truly dedicated, kind and make us feel, me, my sister and my parents very welcome. I recomend this place deeply.

  • User:Kevin O

    Trip type: Family

    A great view into the Santa Cruz area.

    rating15 Feb 2026

    Unique hotel in a quaint area. Lots of activities on offer including an excellent wine tour, and two museums that are most interesting. A historical automobile, service vehicles, and motorbike collection as well as a museum to the history of wine and wine making.Rooms are excellent and service is very good. Good value proposition.

  • User:zam-hel

    Trip type: Couples

    Perhaps you should check some hotels by the wineries

    rating22 Dec 2025

    The rooms are a lot smaller than advertised and the noise level is unbearable. Especially on the street side (Plaza de Armas) the traffic is constant during the night and you can hear everything from the street. And the bonus is your room door that has huge openings in both upper and lower parts, so you can practically see inside to the room - and of course hear everything from the restaurant downstairs.

  • User:Leigh-Harrington

    Trip type: Couples

    A tale of two nights

    rating30 Aug 2025

    This really was a tale of two nights. The hotel looks fabulous with parking and lots of facilities. The beds are very comfortable and the breakfast was great. On arrival we were a bit disappointed that there was no kettle in the room and no teabags and there were two fairly small towels and one face/ hand towel to share and the safe didn’t work. There appears to be a kettle for the whole floor but that had no water, tea or milk. On the Saturday night the restaurant was excellent. However, On Sunday the safe was still not fixed, the restaurant was disappointing, they completely forgot my wife’s meal order, they were out of my first choice meal and didn’t have the porter I wanted from the bar. When we got back neither our room, nor the neighbouring ones had been cleaned, or the coffee etc replaced, they just delivered some replacement towels and left the dirty ones in the bath. They offered to send someone to clean it but it was 10pm and we had mentioned it not being clean at 6.30pm. The reception staff just asked for photos to be sent in and claim it back from Expedia. It really spoilt what would otherwise have been a lovely stay.

  • User:Fawn M

    Trip type: Friends getaway

    Great experience!

    rating24 Apr 2025

    The restaurant had great food and excellent service, especially Elena Jimenez, who took care of our large group with grace and ease. We ordered typical Chilean pastel de Choclo, planteada, osobuco, and more! Beautiful old colonial architecture and an unhurried environment made for a fantastic lunch with friends between visits to local wineries.

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