Hilton Garden Inn Santiago Airport

Recent Reviews: 1462

• User:aks120LasVegas

  Trip type: Solo travel

  Great hotel with good facilities!

  04 Mar 2026

  I stayed here twice in a few days and thought the hotel was a really good choice if you want to be close to the airport. The restaurant was not great - my burger was average at best, but the cocktails were good and the room was fine. I had both a twin room and a king, the king had a better fell, not sure why - but both were comfy with a big bathroom. There were two great things about this hotel, I could keep my bag there when I did a quick overnight jaunt to another location, and it has a laundry self-service facility. Far cheaper than paying for the hotel laundry and the washing machine and tumble dryer worked well - but was busy so be warned!The only thing that let this hotel down was the airport transport - on the way out I think they misjudged the people and bags versus seats and it was a really uncomfortable ride to the airport. On the way back I found the pick up location OK but it wasn’t easy. My big issue is the timings - every hour seems very slow for an airport such as SCL - why they don’t do it every 15 mins or 30 mins at a push - every hour felt far too long to wait, however an uber I used got completely lost trying to find the hotel so it is not the simple solution.

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• User:ibcsc7

  Trip type: Family

  Nice Airport Hotel

  13 Dec 2025

  Nice HGI close to the airport (SCL). Easy & complimentary shuttle ( reservation required). They will provide detailed instructions. Hotel is modern and rooms are comfortable. Good hotel for a quick stay to make next day connections. Easy uber/taxi to center of city for great restaurants ( about 25 min), but close to airport to avoid morning traffic. Staff is very friendly and welcoming.

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• User:Weizenx3

  Trip type:

  20 Jul 2025

  The hotel has serious safety issues. When I arrived at the hotel around 11 p.m., the gates outside the property were locked and no one was there to open them. My taxi was unable to enter the property and, after waiting for quite some time with no assistance, the driver had no choice but to leave me standing outside. I called the hotel twice before someone eventually came to open the gate. It was clear that staff should have been stationed there to avoid this entirely preventable situation. Given that this area of the city has legitimate security concerns (and the gate was obviously locked for that reason), being left outside alone at night was not just inconvenient—it felt extremely unsafe.My complaints to Hilton was initially unanswered, and eventually answered after more than a month's delay. The Front Desk Leader of the hotel offered some insincere apologies and excuses in a short email. Overall I am very dissatisfied with the hotel, both how it manages safety issues, and how it responds to customer complaints. Hilton Garden Inn Santiago Airport, Owner at Hilton Garden Inn Santiago Airport, responded to this review Good afternoon,We are sorry to hear this experience of your stay. We work hard every day to make pleasant our guests stays and make them feel comfortable in our hotel. We will talk with our staff in order to avoid situations like this happen again.We appreciate your comments and hope to see you in another opportunityRegards

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• User:George G

  Trip type: Family

  Very poor - issues with shuttle a recurring theme it seems

  16 May 2025

  I virtually live in hotels and am a Hyatt Globalist. I spent the last 6 weeks travelling South America with my mother. She left for Sydney this morning with a flight Lima to Santiago today then another flight tomorrow. We booked the Hilton Garden Inn Santiago at the airport expecting it would be a convenient transit to the hotel from the airport given you offer a shuttle transfer service. Having booked the hotel for mum I looked for details of where she will get the shuttle from. She is 75 and taxis in chile are notoriously unsafe and rip you off. All I could find was to contact the hotel for details or that the details would be shown on the booking confirmation (they weren't). I tried the 3 email addresses I could find for the hotel and still haven't received reply from any - recepcionhiltonstgo@sh-hotels.cl / hgi_reservasantiago@hilton.com / SCLGI_GM@hilton.com - its been 3 days and have heard no reply. Have called the number shown on the hotels website - +56 2 2964 1000 and its not connected. The instagram page for the hotel has a FAQ - one of the questions relates to "can't find the shuttle?" - the automatic answer when you click on it is to contact the hotel (unfortunately not possible). I messaged the instagram page... no answer still. THe page has another phone number. The concierage from Hyatt Centric in Lima called it for me and it rang out. I had told mum that by the time she landed I would have the details for her. gave the job to the concierge at Hyatt who also couldn't get in touch. Mum couldn't find the shuttle / could only catch a taxi and sure enough was ripped off. He followed mum into the hotel demanding more money. Reception did very little. Another lady was crying in the foyer as her driver had ripped her off $7k AUD. THe really dissapointing thing is how dodgy the taxi's are in Santiago which is well known. THe hotel should be going out of their way to ensure their guests are safe. What the hell is Hilton doing??

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• User:Tracie C

  Trip type: Couples

  Go somewhere else!!!!

  21 Mar 2025

  I am a Hilton Lifetime Diamond and this was a big disappointment. Nowhere to eat but hotel and they couldn’t get out order right to save their life ( not hard). Very slow service and mediocre quality. Room was so hot we couldn’t sleep and they promised someone would come fix it, we had to ask three times and still not working, though the poor maintenance guy is trying. Ran out of towels for the bathroom and promised some the next day, until we said that was unacceptable and we wanted a shower that night… that was too weird! Hilton Garden Inn Santiago Airport, Owner at Hilton Garden Inn Santiago Airport, responded to this review Dear Guest,We greatly appreciate your loyalty and continued preference. We deeply regret the inconvenience you experienced during your last stay.We look forward to welcoming you back in the future and to demonstrating that this was a regrettable, one-time event that we hope will not be repeated with any of our guests.

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