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Intercontinental Santiago

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Intercontinental Santiago

locationSantiago Chile, Santiago de Chile

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About Intercontinental SantiagoAbout Intercontinental Santiago

Location

This hotel is approximately 15 min by car from the centre of Santiago. Restaurants, bars and clubs are in close proximity, and nightspots are only 700 metres from the hotel. Links to the local public transport network are 400 m away, and shopping venues are a 15-minute walk from the establishment.

Facility

8 junior suites, 8 suites, 228 single rooms and 68 double rooms are available to guests in a 19-storey main building and 2 auxiliary buildings. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. 5 lifts and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a car hire service, medical assistance, room service (for a fee), a laundry service and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. All rooms are carpeted and include a double bed or a king-size bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi are provided as well. Guests will also find slippers in their rooms. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked.

Sport

Excellent swimming awaits guests at the indoor pool. For guests who wish to keep active, cycling/mountain biking, golf and fishing are available. With diving, water aerobics and aquafit available, the hotel also caters to water sports enthusiasts. The surroundings of the hotel offer an ideal environment for skiing. Callisthenics and aerobics or, for a fee, a gym, are among the sport and leisure options available. Various wellness options, such as a spa, a sauna, a steam bath and massage treatments, are offered for a fee.

Meals

Various dining options are available, including a restaurant (with high chairs), a breakfast room, a café and a bar. Bed and breakfast can be booked. A generous breakfast buffet guarantees a great start to the day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Intercontinental Santiago Amenities at Intercontinental Santiago

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

Restaurants

20 m

Bars / Pubs

30 m

Park

100 m

Public Transport

100 m

Underground/Over ground Station

400 m

Nightclub

700 m

Shopping opportunities

1 km

Bus Station

5 km

Train Station

5 km

City Centre

5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

589

Very Good

260

Average

125

Poor

60

Terrible

54

Recent Reviews: 1088

  • User:vasilis_fresca

    Trip type: Business

    Too expensive for the overall experience

    rating13 May 2026

    Very expensive to find out the hot water was not working on the showers.As an international traveler from US or Europe, getting to Chile means 10+ hour flights.For the price of this hotel, they could at least warn arriving travelers.When I went to the front desk they said “oh yeah lots of rooms are like that, and we don’t know when it will come back” Soci Assist, Other at Intercontinental Santiago By IHG, responded to this review Hi Fernando R,We sincerely regret that your experience with the hot water did not meet your expectations. We understand how important a hot shower is after a long trip. We are working to resolve this issue as quickly as possible and improve communication with our guests. Thank you for your patience and understanding.- The Staff at InterContinental Santiago

  • User:Paula B

    Trip type: Couples

    Intercontinental Santiago

    rating06 May 2026

    Excellent breakfast service and food. Staff went out of their way to make the experience exceptional. Nando was particularly helpful and amiable. Soci Assist, Other at Intercontinental Santiago By IHG, responded to this review Hi Paula B,We are pleased to hear that you enjoyed our breakfast service and found our staff exceptional. Nando will be thrilled to know he made a positive impact on your experience. We are proud to have such dedicated team members who go above and beyond for our guests.- The Staff at InterContinental Santiago

  • User:Jimbenben2

    Trip type: Friends getaway

    No water in morning, slow elevator… but fantastic breakfast

    rating30 Apr 2026

    There was no water in the building for hours this morning, and the elevators are very slow as they are being refurbished. So that diminished our two-day stay. It’s a sprawling hotel in a prime location. The breakfast buffet is spectacular. The hotel has several trip hazards… random steps throughout the lobby and even as you enter the public restroom. So exercise caution.

  • User:863glenng

    Trip type: Couples

    Stay somewhere else, anywhere else.

    rating02 Apr 2026

    This once grand hotel is being “cash cowed” by its owner. Black mold in the bathroom, dirty carpets, worn out furnishings, HVAC not working, filthy windows, sewer gas smell and more, Gustavo A, Propietario at Intercontinental Santiago By IHG, responded to this review We sincerely regret that your experience did not meet expectations. Please be assured that your concerns were addressed during your stay, and your comments have been reviewed with our leadership team to reinforce our standards and ongoing maintenance efforts.We appreciate your feedback, as it helps us continue improving.Warm regards,

  • User:Athena53

    Trip type: Friends getaway

    High-quality hotel and service

    rating31 Mar 2026

    I stayed in this hotel with a tour group. The hotel is beautiful, rooms are spacious and comfortable and housekeeping is excellent. Our guide told us we were staying in the lower-priced wing but whatever is in the pricier rooms, I can live without it. My room had many electrical outlets as well as a couple of USB ports on the desk.The buffet breakfast was plentiful with a lot of variety although some people in the group said the guacamole was tasteless. (I didn’t try it.) Service was very attentive. They have a machine that dispenses hot beverages of your choice but when I got up to refill my cup a waiter insisted on getting it for me. Nando, the waiter on our first day there, was very friendly ad spoke excellent colloquial English. Both mornings our waiters strongly encouraged us to submit reviews on TripAdvisor and Google, directing us to the card on the table with a QR code.I did not try the pool but the gym had brand-new high-tech equipment that communicated with my Apple watch. Getting to the gym on the 18th floor or the pool on the 19th took some doing. Only the elevators in the high-priced section go that far and not every elevator in that bank does, so check the panel before the doors close on you. You also cannot select those floors unless you get a separate key card for those floors at the front desk. No charge, fortunately. One woman in our group noted that the sauna must be reserved in advance and later when she showed up at the appointed time they told her she had to wait because the entrance is in through the men's locker room and there were men in the gym.There was a large selection of weights and machines but not many of each machine. This was no problem since I was the only one using the gym at the time.One very pleasant surprise: they had an extensive selection of jewelry in the gift shop and it was not overpriced. Our group visited in the morning, bought a few things, went to a craft market in the afternoon and bought more- and a few went back into the hotel shop to make more purchases when we got back!Our group had a farewell dinner at Basta Pasta, one of the hotel restaurants. It was acceptable but nothing impressive. I will cover that in a separate review. Gustavo A, Propietario at Intercontinental Santiago By IHG, responded to this review Dear,Thank you very much for your detailed feedback. We are pleased to know you enjoyed our facilities, comfortable rooms, and the attentive service from our team, especially Nando.We also appreciate your comments regarding breakfast, gym access, and spa facilities, which we will review internally as part of our continuous improvement.It was a pleasure having you with us, and we hope to welcome you back in the future.Warm regards,

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