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The hotel is located at Avenida Libertador General Bernardo O'Higgins 136, along a main road in Santiago which runs between the city centre and Avenida Providencia. It is 1 block away from 2 of the main Santiago metro stations (Universidad Católica and Baquedano) and faces the Diego Portales Convention Centre. It is also located only 15 minutes away from Comodoro Arturo Merino Benítez International Airport.
The hotel has 293 rooms, which are located on 18 storeys and are reachable by 3 lifts. The reception desk is open round the clock. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine. 11 conference rooms are available for lectures, presentations and meetings.
Rooms are equipped with air conditioning and individually adjustable heating. Rooms have a double bed, a queen-size bed or a king-size bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.
Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There are many ways to relax or stay active at the hotel, including tennis, a gym, a spa, a sauna and massage treatments. An entertainment programme and live music are also options for entertainment.
Various dining options are available, including a restaurant, a café and a bar. Bed and breakfast can be booked. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.
Facilities
Air conditioning
Lobby
Currency Exchange
Shops
Conference Room
Room Service
Laundry Service
Garage
Elevator/ Lift
Ironing services
Laundry
Parking
Wifi
Beauty and Spa
Massage
Spa
Business Center and Conferences
Business Center
Common Area
Reception
Sun Deck
Distances
Beach
General Services
Concierge
Doctor on call
Luggage storage
Multilingual Staff
Wake-up Call / Service
Wheelchair
Hygiene
Contactless check-in/-out
Protective equipment for employees
Protective equipment for guests
Gym/ Fitness centre
First-aid services
Meals
Breakfast Buffet
Breakfast Served
Continental Breakfast
Bar
Restaurant
Object Information
Fax
Room Facilities
Shower
Bathtub
Minibar
TV
Room service
Toiletries
Security
Fire extinguishers
Security Guard
Shopping
Souvenir shop
Sport/Entertainment
Indoor Pool
Outdoor Pool(s)
Swimming Pool
Sauna
Gym
Tennis
Events
Transfers
Airport Transfers
Shuttle Service

Underground/Over ground Station
1000 m
Restaurants
1000 m
Shopping opportunities
2000 m
Excellent
722
Very Good
624
Average
180
Poor
56
Terrible
32
Recent Reviews: 1614
User:Zhanine J
Trip type: Couples
Perfectly positioned hotel with wonderful staff
11 Aug 2026
User:S Y
Trip type: Couples
Ideal location
17 May 2026
User:Lynne H
Trip type: Solo travel
The best hotel in Santiago!
02 May 2026
User:Navigate65018672450
Trip type: Solo travel
Not a safe hotel
13 Jan 2026
User:tara-stlbrits
Trip type: Couples
Great staff but hotel very tired in places
07 Jan 2026