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Mandarin Oriental Santiago

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Mandarin Oriental Santiago

locationSantiago Chile, Santiago de Chile

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About Mandarin Oriental SantiagoAbout Mandarin Oriental Santiago

Location

The hotel is located in an exclusive residential area close to major shopping malls and exclusive golf clubs. The main ski resorts and spas in the central area can be reached from the hotel in about 1 hour. The hotel also has easy access to the centre of Santiago and to the airport.

Facility

The hotel has a lift and features 310 rooms. The reception desk is open round the clock. Services such as a cloakroom, baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe and a minibar are also available. The kitchenette comes with a tea/coffee station. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.

Sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, tennis and golf are available. The hotel's location is particularly ideal for skiers. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, massage treatments and thalassotherapy treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can dine in a non-smoking restaurant with an area for smokers. Bed and breakfast is offered as a catering option. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Mandarin Oriental Santiago Amenities at Mandarin Oriental Santiago

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

    • -

      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Entertainment

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      Children's Pool

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

Map preview

Around this property:

Park

150 m

Shopping opportunities

200 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2114

Very Good

727

Average

285

Poor

126

Terrible

117

Recent Reviews: 3369

  • User:13sandraz

    Trip type: Business

    Amazing

    rating27 May 2026

    Omg exceptional staff omg wonderful food rooms and views . The place to stay

  • User:2grahamb

    Trip type: Business

    The tale of two visits:

    rating08 May 2026

    Visit 1 on 20th February 2026: Splendid room, wonderful view, complimentary bottle of wine and petit fours. A welcome card from Guest Relations. Plenty of complimentary bottled water. I couldn't fault it - and I would have given 5 stars at that point.Visit 2 on 5th March 2026: 1) Waited two and a half hours in reception waiting for the room to be ready despite asking 3 times what the problem was. I was told "we are very busy" - Not a good answer. 2) Was given a very similar room as my previous stay in terms of layout and view however 3) no water, 4) my bags didn't turn up for another half an hour despite my calling down to reception and 5) none of the things that I had experienced at my first stay just two weeks prior.

  • User:Li5a69

    Trip type: Couples

    A Santiago gem!

    rating24 Apr 2026

    I'd never stayed in a M.O. hotel before, but we booked it because it was top of the list of Santiago hotels. From the moment we arrived, it did not disappoint. The room was stunning with views of the Andes and the service was impeccable. We had dinner in Senso, the Italian restaurant, on our first night, which was delicious. However, the breakfast was the star of the stay, with a gold standard hot and cold buffet and cooked-to-order dishes.We enjoyed a day around the stunning pool - a little on the chilly side, but we were staying at the end of the summer season.We loved cocktails by the pool daytime and evening, where service was top notch and super friendly. Nothing was too much trouble. I'd definitely look out for another M.O. hotel! This one, although expensive, was one highlight on our trip to Chile.

  • User:Sagina H

    Trip type: Family

    Hotel Service Beyond Belief

    rating11 Apr 2026

    Our stay at the Mandarin Oriental in Santiago was nothing short of exceptional. From the moment we arrived, we were greeted with big smiles from every staff member we encountered. Every staff member made us feel truly welcomed. Every day when we returned, we were greeted by the refreshing tea served in the lobby. This attention to detail continued in our room, where we found chocolates placed on our nightstands every day, which brought so much joy to our family. As vegetarians, we were impressed by how accommodating and attentive the staff was to our dietary needs. The impeccable service, thoughtful details, and genuine kindness made our stay unforgettable. We would return in a heartbeat.

  • User:maymalaysia

    Trip type: Family

    Wonderful stay, fantastic service - a special mention to Vicente!

    rating10 Apr 2026

    Vicente was outstanding in his warmth and hospitality. He took the time to speak with us whilst we were enjoying cocktails by the pool and when he found out that we are Malaysians and badly missing our traditional congee breakfast, he made special arrangements to have the congee prepared for us at breakfast, complete with all the correct condiments! Service on par with Aman and other 6 star hotels. We were delighted and touched by Vicente's special care. Many thanks also to the chef Many (Many Juan Cacares) who prepared the congee. This truly made our stay at MO Santiago a memorable highlight of our trip to South America! A special mention also to Martin and Camilla at the concierge desk who were very helpful and had great recommendations, Ignacio at reception who was very responsive and Benjamin the bellhop who was also very eager to please.Rooms were large, modern and well appointed. Bathrooms were great too. The pool and gardens were a lovely respite.

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