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Mercure Santiago Centro

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Mercure Santiago Centro

locationSantiago Chile, Santiago de Chile

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About Mercure Santiago CentroAbout Mercure Santiago Centro

Location

This hotel is located near the civic centre and close to parks, museums and buildings which due to their historic value are considered national monuments. It is one and a half hour's drive from Viña del Mar beach.

Facility

142 rooms, including 2 suites, 69 single rooms and 70 double rooms, are located on 12 storeys and can be reached by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine. Lectures, presentations and meetings can be held in one of the 9 conference rooms.

Rooms

Air conditioning, individually adjustable heating and a fan ensure that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set, a trouser press and a tumble dryer. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

Sport

The outdoor pool complex is ideal for exercise and relaxation. Comfortable sun loungers are available on the terrace. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including skiing, a gym and aerobics. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. A continental breakfast buffet and lunch are served every day. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Mercure Santiago Centro Amenities at Mercure Santiago Centro

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

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      Sun terrace

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      Swimming Pool

LocationLocation

Map preview

Around this property:

Beach

120 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

424

Very Good

644

Average

257

Poor

81

Terrible

63

Recent Reviews: 1469

  • User:Toodles4now

    Trip type: Couples

    Clean, Comfortable, and Well Located

    rating03 Feb 2026

    A very comfortable and enjoyable stay. The hotel was clean and well maintained, and the staff were friendly and helpful. Breakfast was excellent, with a wide variety of options to choose from. The location is great, with a fantastic market nearby offering awesome souvenirs at very reasonable prices, and a Hop-On Hop-Off bus stop just a short walk away. All of this made getting around and exploring the city very easy. We would happily stay here again.

  • User:Sally R

    Trip type: Friends getaway

    Thumbs up for our first hotel in South America

    rating02 Feb 2026

    Super friendly staff, great pool and bar area, good breakfast. Felt very safe here. Only minor downside was door cards which kept failing.

  • User:Parcheesee

    Trip type: Solo travel

    Great experience with this hotel

    rating04 Jan 2026

    I thought this was an excellent hotel in the heart of central Santiago. It's close to many museums and sights, like Santa Lucia hill, Plaza De Armes, the Teatro, Museum of Fine arts. The hotel is also on the L1 subway (entrance just beside it). The hotel staff were friendly and nice, and tried to accommodate requests like late check out. I stayed for new year's and could see the fireworks at Torres Entel at the hotel. Rooms were very large and clean, with a nice high pressure rain shower. Breakfast was alright, not a lot of choice, but the desserts, fruits and beverages were nice and extensive. The pool was also not the biggest, but there's a nice deck for drinks and socialising. Gym was small and the only weight training machine was faulty. Do note that Centro Santiago is not very safe at night. Although the hotel has ample security - like a guard, metal railings at night, key card system and lots of cameras - I twice found strange figures loitering waiting for me to use my key card in the elevator so they could access the upper floors (which I declined). That said, I would highly recommend this hotel.

  • User:Hamziss

    Trip type: Business

    A disappointing experience

    rating05 Oct 2025

    The hotel is located in an area that doesn’t feel safe. You get that feeling when you see the security locking the iron gate after sunset. The rooms are average and definitely do not isolate sound. Probably the only nice thing I liked was the view of the main street. I didn’t also like the bed which had wheels and keeps sliding away from the headboard. It was really uncomfortable.The room wasn’t very clean as I could repeatedly find hair on the bed and even on towels. The staff were nice and try to help. I liked the welcome gift they brought me on my first night for being a gold member. The breakfast was really poor in my opinion and had no variety at all. There was no coffee maker, only blended filtered coffee and milk. If you wanted a cappuccino, you’d have to order it as extra. Thankfully I could at least get an omelette (even though one day for some reason I was told that the kitchen is not offering omelette)I definitely won’t choose to stay there again

  • User:Vinh D

    Trip type: Couples

    Be aware of pricing, it's cheaper to book via Booking or others than direct

    rating31 Jul 2025

    Sharing some tips and frustrations here as we booked directly through Accor being an All member and we noticed that prices were higher than through bookings or other platform. On top of that bookings offered free upgrade so we simply ask Mercure to align with same condition, and thought that it would be easy especially as we are loyal members. They could only offer if we were willing to pay. It could be me that do not understand this policy but somehow i still find it strange

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