Mr. Express Hotel

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Mr. Express Hotel

Santiago Chile, Santiago de Chile

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About Mr. Express Hotel About Mr. Express Hotel

Location

The city hotel is located in the exclusive sector of El Golf, within walking distance of Avenida Apoquindo and in the heart of all commercial areas, places of interest and Santiago's financial centre.

Facility

The hotel has 53 rooms, including 5 suites and 6 single rooms, which are located on 11 storeys and are reachable by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, medical assistance, room service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

For those who wish to stay active while on holiday, the hotel offers golf.

Meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. Bed and breakfast is offered as a catering option. A continental breakfast guarantees a great start to the day. Special culinary options, such as diet meals, are also available. The hotel also offers special catering options.

Payment

American Express is accepted as payment at the hotel.

Amenities at Mr. Express Hotel

Facilities
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  24-hour check-in
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Cloakroom
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  Conference Room
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  Currency Exchange
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Restaurant(s)
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  Restaurant(s) with high-chairs
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  Restaurant(s) with non-smoking area
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  Room Service
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  Shops
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Contactless room service
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Mandatory mask-wearing
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Social distancing regulations
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  Time interval between room bookings
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  Use of commercially available disinfectants
Meals
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  Continental Breakfast
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Golf

Location

Around this property:

Centre

6 m

Airport

30 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

128

Average

101

Poor

Terrible

Recent Reviews: 334

User:edmundleejm
Trip type: Family
Horrible experience
21 Sept 2024
The accommodation provided was somewhat outdated, with a notably compact room intended for three guests, which offered limited space for luggage. The bathroom exhibited signs of mold, and the shower head requires replacement. Additionally, the staff appeared to demonstrate a lack of engagement in customer service. It is advisable to consider alternative options when visiting Chile.
User:Pipersix
Trip type: Business
Location was good, hotel was so so...
30 Nov 2015
Nothing fancy about this place... was a bit outdated and the front desk staff not very friendly or helpful...My colleague who flew in after a long trip was made to wait a good 5-6 hours to check in.... though they kept his bags... he was out and about wandering ...and when I checked in and later and inquired about my friend, they said he hasn't checked in yet.. in a panic I called him to only wake him up sound asleep in his room! Rooms were sort of dated and the plug points were too far from the night stand or bed... (I have to plug in a CPAP and that was a challenge)3rd floor windows were not very sound proof so could hear the roar of the diesel engine of buses and trucks all day.The bathroom door swings into the closet side and VERY TINY bathroom that is dated. Shower in tub was TINY and very congested.Overall, it is just a functional hotel, not good for long stays, one or two days max is doable. Wouldn't come again though. Pilar E, Director de Relaciones Públicas at MR. Express, responded to this review Dear Guest:We appreciate the time taken to review us here at TripAdvisor, since we as a company seek every day to improve. Your comments and advices are always important to us, and will be taken into serious consideration.We deeply regret that you didn't have the best possible experience with us, although we must mention that this year we are undergoing a complete room renovation process, which will give us an even more stylish environment.We have also organized a staff meeting with every member involved in what you have told us, and after reviewing together our service protocols, we can ensure that only excellence of service is what we will continue to offerWe hope to see you soon,PR Management
User:Otto B
Trip type: Solo travel
Two day visit to Santiago and Valporaiso
24 Jun 2014
This hotel is very close to the city center and the business area. The area has some nice restaurants and it is safe to walk around! The comfort of this hotel is average. Hence, do not expect very high comfort level. Bed sheets were clean and WiFi was more or less OK! However, for two nights it was OK! The Costanera Mall is in walking distance, about 15 minutes!
User:midoria818
Trip type: Business
Good location, not such a good hotel
28 Mar 2014
This hotel is very close to the business area, it's safe to walk around, there are great restaurants around. The Costanera Mall is walking distance, so it's very convenient if you like to walk.About the hotel, it is kinda old, so not very comfortable. The basics: hot water, wifi and clean bed sheets were ok. I was in a room for 3 that was so small that we didn't have room in the closet to hang our clothes, and we didn't have room to put our suitcases. When we asked for a change, because we had friends in another rooms for 3 that was twice the size of our's, they told us that the problem's that the building is like that, it gets smaller the higher it is. We asked if the room was really for 3 or if it was for 2 but they added 1 bed, they said "no", but that was obviously a lie.
User:mantos
Trip type: Business
Good hotel in general
27 Jan 2014
This hotel is in a good location at the bussines area, full of restaurants around e good conection by bus and underground. I has a great breakfast, rooms are clean and internet works properly. People from reception are helpful. Totally recomend

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Mr. Express Hotel

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