NH Collection Santiago Casacostanera

Name: NH Collection Santiago Casacostanera
Address: Nueva Costanera 3900, Santiago de Chile, chile
Telephone: +44-204-505-9777
Rating: 4

Santiago Chile, Santiago de Chile, Chile

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About NH Collection Santiago Casacostanera

location

This hotel is located in Vitacura.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. 3 conference rooms are available for lectures, presentations and meetings.

rooms

Rooms are equipped with air conditioning and central heating. For additional comfort, a terrace comes as standard in some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Extra comforts include a tea/coffee station. A telephone, satellite television and WiFi are provided as well. Bathrooms are equipped with a shower. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

sport

After an eventful day, guests can work out and recharge in the gym.

meals

The dining area includes a restaurant and a bar. A continental breakfast guarantees a great start to the day.

Amenities at NH Collection Santiago Casacostanera

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Wifi
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Room Facilities
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  Shower
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  Hairdryer
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  Minibar
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  TV
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  Closet
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Gym
Transfers
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  Airport Transfers

Location

Around this property:

Airport

28000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

113

Very Good

Average

Poor

Terrible

Recent Reviews: 198

User:JohnboyH
Trip type: Couples
Modern Hotel
02 Oct 2026
This was the last hotel in our South American tour. It is certainly spectacularly located next door to the Costanera Centre, which is the tallest building in Latin America. Our room on the 20th floor had wonderful views of the Andes and was very handily located for the indoor swimming pool, which we did make use of. Breakfast was fine and I was really pleased to have, what I considered, the best breakfast coffee of our entire trip. Hotel staff were pleasant enough although we did not have much contact with them, other than check in. With regard to location, we felt a bit remote from bars and restaurants other than those located in the Costanera Centre.
User:Mariana U
Trip type: Couples
Extremely disappointing experience with both NH Hotel and Casa Costanera Mall’s parking service in Santiago, Chile.
27 Aug 2026
Extremely disappointing experience with both NH Hotel and Casa Costanera Mall’s parking service in Santiago, Chile.The hotel waives parking charges only between 9:00 p.m. and 9:00 a.m.; outside those hours, guests pay CLP 35 per minute. The payment process is unnecessarily complicated, requiring guests to go to basement level -4, find a window, ring a bell, wait for the amount to be calculated, and then use a kiosk to pay.The night before my departure, I explained to the parking staff that I had an early flight and needed to retrieve my car at 7:00 a.m. They assured me that assistance was available 24 hours a day. However, nobody was at the window, no bell was answered, there was no mobile signal, and no alternative contact information was available.I ultimately had to pay USD 30 to retrieve my car, in addition to the parking charges I had already paid during the day. At checkout, the hotel told me I “should have called,” despite the lack of signal, contact information or available staff.The hotel directs guests to the mall’s parking facility, while the mall provides incorrect information, and neither accepts responsibility. This is unacceptable. Guests should have a clear, fixed-fee parking arrangement and reliable access to their vehicles at all times.I strongly recommend choosing another hotel. Santiago offers many alternatives with better organization, transparency and customer service. Alexander Valdivia, Guest Services / Front Office at NH Collection Santiago Casacostanera, responded to this review Dear Mariana,Thank you for taking the time to share your experience. We are truly sorry to learn that your visit fell short of expectations, particularly regarding parking access and the difficulties you encountered.We understand how important straightforward and reliable parking is. While we do not operate an on-site garage, our website lists nearby options, and we currently provide an arrangement intended to add convenience. The facility is managed by an independent provider, and we recognize that this can create complexities that are not reflective of the seamless experience we aim to deliver.Your feedback is valuable to our team, and we regret the frustration this caused during your departure. Our goal is for every guest to feel supported and well-informed throughout their stay, from arrival to checkout.We appreciate your perspective and the time you took to share it. We hope to have the opportunity to better serve you in the future.Best regards,Pablo Jesús - Guest Relations ManagerNH Collection Casacostanera
User:Sindre R
Trip type: Business
Recommended
09 Aug 2026
Excellent service and follow up. Good coffee and food. Alexander Valdivia, Guest Services / Front Office at NH Collection Santiago Casacostanera, responded to this review Dear Sindre,Thank you for sharing your positive experience with our team. We are delighted to know that our service and follow-up left a strong impression.It is wonderful to hear you enjoyed the coffee and food, as we strive to provide quality offerings alongside attentive hospitality. Your feedback reinforces our commitment to caring for every detail of our guests’ stay.We look forward to welcoming you back on your next visit.Best regards,Pablo Jesús - Guest Relations ManagerNH Collection Casacostanera
User:Luciana P
Trip type: Business
Jorge: the best service ever
05 Aug 2026
The restaurant La Sagrada at NH Collection Casa Costanera in Chile offers excellent food, beautifully prepared and full of flavor. The service was also outstanding, especially thanks to Jorge, who was attentive, friendly, and professional throughout our visit. His warm hospitality made the experience even more enjoyable. Highly recommended! Alexander Valdivia, Guest Services / Front Office at NH Collection Santiago Casacostanera, responded to this review Dear Luciana,Thank you for sharing such a thoughtful review. We are delighted to know you enjoyed the cuisine at La Sagrada and that our service enhanced your visit.Our team strives to deliver memorable dining experiences through attentive hospitality and culinary excellence, and feedback like yours reinforces that commitment. We will gladly share your compliments with our colleagues.We appreciate your recommendation and look forward to welcoming you again soon.Best regards,Pablo Jesús - Guest Relations ManagerNH Collection Casacostanera
User:262grl
Trip type: Solo travel
Can’t go wrong with this location!
19 Mar 2026
Loved the location in the heart of the business district. My room was on the 11th floor and had gorgeous views of the Andes Mountains. The rooms are large, quiet and comfortable. Very nice breakfast buffet. Walk out the door to many dining and shopping options including MUT artisan mall and Jumbo supermarket. Also very close to the Sky Costanera Observatory that is a must see!