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Novotel Santiago Vitacura

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Novotel Santiago Vitacura

locationSantiago Chile, Santiago de Chile

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About Novotel Santiago VitacuraAbout Novotel Santiago Vitacura

Location

This hotel is located in the most elegant neighborhood in the city, opposite Américo Vespúcio park, near the centre of events, and close to restaurants, museums, parks and the metro station. It lies 1.3 km from Parque Araucano, 2.8 km from the Casa Piedra convention centre, 4.3 km from the Las Urracas nightclub and 5.3 km from the Cerro Calan forest. The Espacio Riesgo convention centre is 5.5 km away and it is 46 km to the tourist centre of Valle Nevado. Arturo Benitez Airport is 22 km away.

Facility

104 single rooms and 40 double rooms are located on 8 storeys and can be reached by 4 lifts. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view onto the street from a balcony or terrace. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. The hotel's location is particularly ideal for skiers. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, massage treatments and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Bed and breakfast is offered as a catering option. A continental breakfast buffet guarantees a great start to the day. For lunch and dinner, guests can order à la carte. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Novotel Santiago Vitacura Amenities at Novotel Santiago Vitacura

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Cloakroom

    • -

      Conference Room

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      Disability-friendly

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      Games room

    • -

      Garage

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      Hotel Safe

    • -

      Kids Club

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      Laundry Facilities

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      Laundry Service

    • -

      Lifts

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      Medical Assistance

    • -

      Pets

    • -

      Playground

    • -

      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

    • -

      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Park

1.3 km

Nightclub

4.3 km

Forest

5.3 km

Tourist Centre

46 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

407

Very Good

565

Average

147

Poor

30

Terrible

18

Recent Reviews: 1167

  • User:johndI2621EA

    Trip type: Couples

    Terrible experience

    rating19 Feb 2024

    In my opinion you should avoid this hotel. We arrive with great expectations and this hotel met none of them. Room looks like something from the 1960's and looks as f it has not been cleaned since. A disgusting shower tray and hairs hanging off the shower pipe in the bath. None of the staff speak English , if you are English avoid because ordering anything is impossible . Restaurant staff just point to a QR code and say order. I had a burger in the restaurant and was ill all night, we hear others were not well either. staff in this hotel do not care .. I review lots of places and usually do not do negative, but for this hotel I make an exception Felipe Velasquez, Otro at Novotel Santiago Vitacura, responded to this review Esteemed Mr JohnThank you for taking the time to evaluate us. We apologize for the inconvenience caused by our works, due to a remodelation of the whole building, this is the reason why you found it to be a bit old but we are trying to improve for our guests. We are constantly training our staff to improve their skills set, which includes their english level. Thank you once again for your feedback.SincerelyFelipe VelásquezQuality ManagerNovotel Santiago Vitacura

  • User:hardiksv

    Trip type: Solo travel

    A perfect hotel for a solo or a family !

    rating07 Jan 2023

    I liked their restaurant a lot - they have good people there. The rooms were as expected - perfect. The bathroom was the only thing, I did not like. The design was not suitable for rooms with wooden floors. The window had a wooden support - one can sit there, Lovely view. Vanessa Joubert, General Manager at Novotel Santiago Vitacura, responded to this review Dear hardiksv,Thank you for sharing your experience at Novotel Santiago Vitacura, and for indicating the points where you think we should improve in pursuit of new experiences.We are already working on several improvements to the hotel, so that future stays will be much better.Best Regards,Katherine BaezaDeputy Manager

  • User:funinhotthottsun

    Trip type:

    Great for Short Stay

    rating20 Apr 2022

    we stayed here on our way to travel chile and one night on the way to fly home. it was a decent hotel. the first time we stayed we were on floor 4 and the rooms were very loud and outdated, this time we have stayed onthe 7th floor and the rooms are updated and the hallways are very modern. the included breakfast is really good as well. friendly helpful staff and a great pool area to hang out in also close to many ammenitities to get room supplies Vanessa Joubert, General Manager at Novotel Santiago Vitacura, responded to this review Dear guest,Thank you for taking the time to answer this survey.We are pleased to know that, in general terms, your stay was pleasant.We hope you visit us again, we will be happy to welcome you.Have a great day,Katherine BaezaDeputy Manager

  • User:Fernando C

    Trip type: Business

    Everything was perfect

    rating11 Jan 2021

    Fantastic location, staff really helpfull, spacious and clean rooms. Fantastic breakfast, if I had to go back to a hotel I would choose Novotel Vitacura again. All the staff are very friendly, especially the reception. Luiz Segala, Director General at Novotel Santiago Vitacura, responded to this review Dear fcosialls, Greetings from Santiago, We very much appreciate your comments regarding your stay at Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Carla

  • User:Rasmus P

    Trip type:

    Old and low standards

    rating22 Sept 2020

    Stayed here 3 nights in November 2019 in a standard room.Had booked 2 rooms as I was staying here with some friends. The hotel was able to accommodate us with rooms next to each other.Unfortunately, the hotel was being renovated, without a notice about this being posted on the hotel website nor was an email sent out to us prior to our stay to inform us of this.This meant that on 2 mornings we woke up to a lot of noise, which I think is unacceptable. The noise would keep going until later afternoon.I requested a room chance due to the noise, but the new room wasn't any better in this regard.Breakfast was disappointing with low quality and a limited spread. The orange juice was not orange juice. As a non-native English speaker, I am not sure what to call it, but it is one of those orange flavored concentrates that you can buy and mix with water. So it wasn't even orange juice from concentrate, but an orange flavored beverage made from concentrate. I have never seen this in a 4+ star hotel. At an Ibis, yes, but at a Novotel branded hotel, no.The gym was very basic and I would say that it wasn't even adequate for a short stay.A positive note is that in the wellness area they have 3 saunas at different temperatures and a steam room, which is also why I am not giving the hotel a 1-star review.Overall a quite run down hotel which I would not recommend.

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