Park Plaza Apart Hotel

Recent Reviews: 398

• User:AMSFER

  Trip type: Family

  Spacious, Well-Equipped Apartments in a Great Location

  07 Jan 2026

  We had a great stay at Park Plaza Apart Hotel in Santiago. The location is excellent, making it very convenient for getting around the city.The reception staff were friendly and helpful, and the apartments are spacious, very well equipped, and comfortable. They include a small kitchen, very comfortable beds, and well-equipped bathrooms, which made our stay even more pleasant.A very thoughtful detail was the daily complimentary snacks left in the fridge (juice, milk, and a sandwich), which we really appreciated.Overall, a very comfortable and well-located apart hotel that we would definitely recommend.

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• User:Darragh G

  Trip type: Couples

  Dangerous hotel. AVOID

  25 Jan 2025

  Disaster from start to finish. Firstly we were significantly over charged for our stay. Then the air conditioning unit flooded our apartment and completely soaked our clothes. When we complained about this we were downgraded to a smaller, worse room. Then we complained about the room, as we had paid quite a lot of money for a good room, we were then moved to a better room. Then, our toaster caught on fire, filling the room with thick black smoke. We had to put the fire out ourselves and worst of all, the smoke alarms DID NOT go off. When we told reception her response was “did you open a window?”

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• User:Absinthe H

  Trip type: Solo travel

  Great location, but the apartment is lacking lots of basics

  15 Aug 2024

  TL:DR Excellent location, safe lodging, walking distance to lots of sights and restaurants, excellent receptionists.But the devil is in the details.The bathroom: excellent water pressure in the evening, pretty bad in the morning. The bathroom needs hooks for clothes, a toilet brush, a bath tub stopper for baths, and better and more plentiful toilet paper. The toilet paper you get melts down to nothing unless layered multiple times. Also, the light fixture is awful, you can't get light on your face in the mirror. Do with that what you will. Ah, and the kicker: the fixture hangs off the ceiling and is held tight by a wad of folded toilet paper. Classy.Half of the light switches lead nowhere and light nothing.The kitchen has the barest minimum of dishes, cutlery, and paper towels (those are also very thin and turn to nothing when wet). If you want to cook, you won't have anything to do it with - no cutting boards, no spatulas, no colanders, you get my drift. And washing dishes is also a problem as there is nothing provided. I suppose the hotel expects us to wash the dishes with our bare hands.The living room is nice, it leads to a full-size balcony. But in winter, the lower level is noticeably colder than the upper level, and in winter that means you would have to wear your outside clothes indoors on the lower level. The furniture isn't comfortable.The bedroom is warmer, but the bed is kind of problematic. The sheets are too short and will pop out from under the mattress at the head and foot level simultaneously. The blankets haven't been washed in ages. I found hair of different colors and lengths stuck in the blankets. The sheets used to separate you from the blankets are also too short, and you end up touching the dirty blankets and jolting awake from disgust. There are 4 pillows given, and all are the same fat thickness. My neck will need therapy up on return because sleeping without the pillows and with them was a problem.The drafty door to the upper level mini balcony was fixed with duct tape.The staff is super helpful and are the best feature of this hotel.Get the cleaning service if you can, even if it costs extra. Santiago in winter is dusty; and pollution particles together with the dust will make everything dirty with time, if you are staying longer than a handful of days. I brought brand new blush pink house slippers with me so I would not wear street shoes indoors, and you should see these dirty things now. All that was from walking around the apartment and leaning against furniture and fixtures. That told me everything about how briefly the apartment exists in an acceptably clean state.I'd suggest you look for different accommodations if you can.

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• User:ChaseSq

  Trip type:

  Unusual place, but nice ang great location

  31 Jan 2023

  Interesting place. We booked the "loft" apartment, got a kitchen, fridge, sitting area (convertible couch to bed), two balconies complete with pets (a couple of pigeons who visited us daily, and one got inside the apartment for a look around when I wasn't watching), and a bedroom loft. AC worked well, showerhead was weird, it was a detachable head, but the housing to hold it in place didn't work, so you kind of had to hose off. Fair price, great location. Quiet most of the time. They only give you one key to get in the building, so that would be a pain if you're a couple and want to do different things, but generally you can wait outside and go in when someone comes out. There is no daily maid service, you need to make your own bed, whatevs. I'd stay there again. Be careful with cab drivers at the airport, the one who took us to the hotel charged us twice what the airbnb driver charged us for the ride back.

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• User:Tian T

  Trip type: Friends getaway

  Scam hotel!!!!!! Beware and becareful!!!

  31 Dec 2022

  Book somewhere else. People here will try to scam you!! They find some excuse and trying to charge you more!! Bad people work here, they don't care about you. Only want to scam your money!!!!!!!! Becareful!Beware!!!