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Renaissance Santiago

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Renaissance Santiago

locationSantiago Chile, Santiago de Chile

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About Renaissance SantiagoAbout Renaissance Santiago

Location

This hotel is located in Santiago de Chile.

Facility

The hotel has a lift and features 181 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking, crazy golf and golf are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. Entertainment options and leisure facilities include an entertainment programme and live music.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Renaissance Santiago Amenities at Renaissance Santiago

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1532

Very Good

262

Average

76

Poor

29

Terrible

33

Recent Reviews: 1932

  • User:Muggabean

    Trip type: Friends getaway

    A great place to stay

    rating27 May 2026

    The Renaissance was our final two nights of 38 night tour of 5 South American countries including Easter and Galapagos Islands.It was a perfect way to end a great holiday in a lovely hotel, well positioned and with friendly and professional staff.The downstairs bar served excellent Pisco Sours, and tasty empanadas.I could not find fault with any aspect of our stay

  • User:7greggm

    Trip type: Family

    A very hospitable first visit to Santiago

    rating22 May 2026

    This us a beautiful, clean and well located hotel in the safe Vitacura neighbourhood with shopping access 500m walk. The friendly staff made for an easy welcome. I found the executive lounge to be very hospitable and had a variety of food selections for breakfast and evening hors d'oeuvres. Also quiet for those seeking a quiet respite. I highly recommend and will stay here again if i visit this area.

  • User:nina c

    Trip type: Friends getaway

    Renaissance Hotel vacations

    rating17 May 2026

    Very nice and welcoming place, highly recommended

  • User:Trek545164

    Trip type: Couples

    Excellent hoyel and crew

    rating30 Apr 2026

    Excellent hotel! Excellent crew!! They were all very professional and friendly.We need to mention frm the front desk Constanza, Paz and Claudio who we all the time ready to help us.At the restaurant Alexander, Ninoska, Alicia and Matias we excellent making us feel welcome and at home.Thank you all!!

  • User:Bernardita D

    Trip type: Family

    Disappointing Experience – Double IVA Charged & Poorly Handled Complaint

    rating24 Apr 2026

    My husband and I recently stayed at the Renaissance Santiago Hotel and were extremely disappointed with the billing errors, service standards, and the way management handled our complaint.When booking online, the total cost shown for the two-night stay was clearly $478.00 USD, with taxes and charges (including IVA) included. However, at checkout, the 19% IVA was charged again on top of the already-invoiced amount. This resulted in a clear double charge for the same stay.In addition, access to basic coffee and milk services in the room was highly questionable. There was no milk supplied with the in-room coffee setup, and when we called for a cup of milk, we were told it would cost $6,000 pesos. The setup was incomplete and poorly stocked, making it difficult to prepare even a simple cup well below expectations for a Renaissance property.When we raised the issue politely during our stay and followed up with a detailed complaint to the General Manager, the response from the Front Office Manager was inadequate. She defended the hotel’s position without addressing the double IVA charge at all, focusing only on check-in procedures and tax rules while completely ignoring that IVA had been applied twice to the same reservation.We then escalated to Marriott’s Corporate Office of Consumer Affairs. One liaison initially promised a review and resolution within three business days. Instead, a follow-up from another senior liaison simply referred us back to the same hotel manager who had already failed to resolve it. None of the three managers we dealt with acknowledged or corrected the duplicate IVA charge.For comparison, in March 2026 we stayed at the IBIS hotel nearby. The service was absolutely excellent far better than at the Renaissance. The room was noticeably bigger, it had a full tea and coffee service, and for a similar rate we received a full continental breakfast included, and no IVA double charges. The overall experience was vastly superior.This contrast highlights how disappointing the Renaissance Santiago was. Whether a guest is Chilean or not should not be the central question the fact that IVA was charged twice on the same confirmed booking is the real issue. The combination of clear billing mistakes, substandard attention to basic guest amenities, dismissive complaint handling, and poor value for money reflects poorly on the overall management and guest service standards at this property.This experience left us feeling that the hotel and Marriott management are either unable to properly review their own billing records or are deliberately avoiding accountability and refunds for overcharges. We expected better from a Renaissance/Marriott property. Unfortunately, this stay has made us reconsider future bookings with the brand in Chile.We strongly encourage travelers to look around for better options and stay away from this Marriott/Renaissance property in Santiago

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