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The Ritz-Carlton Santiago

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The Ritz-Carlton Santiago

locationSantiago Chile, Santiago de Chile

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About The Ritz-Carlton SantiagoAbout The Ritz-Carlton Santiago

Location

The hotel is located in the area of Las Condes near the financial district, and approximately a 10-minute drive both from the tourist centre of Parque Arauco and the beach. The establishment is also situated ten minutes from the Comodoro Arturo Merino Benítez International Airport.

Facility

The hotel has a lift and features 205 rooms and 29 suites. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a souvenir shop, are great for shopping or just browsing. Parking facilities available to guests include a garage and a car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Comfortable sun loungers are available on the terrace. For guests who wish to keep active, cycling/mountain biking and golf are available. The hotel's location is particularly ideal for skiers. Ski passes are available locally. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. Bed and breakfast is offered as a catering option. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at The Ritz-Carlton Santiago Amenities at The Ritz-Carlton Santiago

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Beach Volleyball

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1304

Very Good

430

Average

150

Poor

78

Terrible

49

Recent Reviews: 2011

  • User:Jeanne H

    Trip type: Solo travel

    The Legendary Ritz-Carlton Service Was Missing

    rating15 May 2026

    This is a hard review for me to write. There was so much to like about the Ritz-Carlton, Santiago. I stayed here for two nights on my way to Rapa Nui and two nights before my flight back home. The hotel is beautiful--elegant, incredible rooms and amenities, a wonderful restaurant, and a location in a lovely part of the city. I had specifically chosen the hotel for its legendary service--and I felt a bit let down. During my most recent trip to Santiago, I found myself in a terrifying and dangerous situation at the airport when I arrived and my driver wasn't there--and so I chose the Ritz knowing their driver would be there. On my arrival from Panama City, all was well and the driver was waiting for me. On my return from Rapa Nui in the evening, however, I couldn't find my driver. Although I called the hotel and asked what happened, I never got an answer but I suspect the driver might have been waiting at the International Terminal although flights from Rapa Nui come in to the domestic terminal since Rapa Nui is part of Chile. It took an hour to get it straightened out and so I arrived at the hotel exhausted and traumatized. While I appreciated the gifts of a bottle of wine and appetizers and the apologies, I just felt so let down. I asked several times if I had done something wrong/been waiting in the wrong place/etc. but got no answer. I doublechecked the email I had sent to the hotel in advance and it had all of the correct flight information so I was left confused and frustrated. Finally, a "need to read the room" suggestion for next time. I was startled to find out that the driver assigned to take me back to the airport was the one who wasn't at the arrival area. It wasn't a good end to the trip. A few final comments: 1. While I appreciated the security scattered throughout the lobby area, they just looked scary. 2. A big thanks to Francisca for arranging two great day trips for me. 3. A shout out to Catalina and the Estro wait staff. 4. And thank you to the chef and kitchen staff for making my seafood dinners sublime. RCSantiago Chile, Owner at The Ritz-Carlton, Santiago, responded to this review Dear JeannehB1179QU,On behalf of the Ladies and Gentlemen of The Ritz-Carlton, Santiago, please accept our sincere apologies. We deeply regret that such a stressful and unsettling situation became your first impression—this is certainly not the experience we strive to provide, and it should not have occurred.It is equally concerning to learn that your questions were not clearly addressed at the time. Please accept our sincere apologies for the lack of communication, which understandably added to your frustration. Following your feedback, we have met with our hotel leadership team, our Concierge team, and our external VIP transportation partner to carefully review what occurred and strengthen our communication protocols and coordination procedures. These actions are aimed at ensuring greater clarity and reliability—particularly in airport pick-up arrangements—so that we do not fail our guests in this manner again.We fully understand how disappointing it must have been to later learn that the same driver was assigned for your departure. We recognize the negative impression this created, particularly after such an experience, and we sincerely regret the impact it had on your stay. While we offered gestures of apology during your visit, we understand that apologies alone cannot undo how you felt, and for that we are truly sorry.While we are grateful that you were able to enjoy certain aspects of your stay—our facilities, culinary offerings, and the warm service provided by team members such as Francisca, Catalina, and our Estro team—it is deeply unfortunate that this incident overshadowed your overall perception of a property known for its legendary service.Ms. Jeanne, your wellbeing and peace of mind are extremely important to us. Should your travels bring you back to Santiago, please do not hesitate to contact us directly. It would be our privilege to personally oversee your arrangements and restore your confidence with a seamless and truly memorable experience.Thank you once again for sharing your feedback and for recognizing our Ladies and Gentlemen. We are pleased they contributed positively to your stay, and we will be sure to share your kind words with them.Warm regards,Alondra RamirezClub and Spa ManagerThe Ritz-Carlton, Santiago.

  • User:12kena

    Trip type: Family

    Family Trip

    rating14 May 2026

    Excellent top notch hotel! The Ritz is centrally located and in a very safe area. The food and gym were great no real reason to stay anywhere else.

  • User:trakin69

    Trip type: Couples

    Awesome!

    rating03 May 2026

    We thoroughly enjoyed our stay at the Ritz Carlton Santiago. The thing that sets this hotel apart is the service. All of the employees had great smiles and would go the extra mile for you. Our room on the 11th floor was spacious, clean, and quiet. Housekeeping was good. The food in the restaurant was delicious. There's a beautiful indoor pool, spa, and outdoor seating area on the 15th floor. The hotel was located right next to the El Golf metro station. Many guests have complained that the hotel needs an upgrade, and I agree. While we were there the main restaurant was closed (another area served as the temporary restaurant) and was in the process of being upgraded to reopen in mid-May. The next scheduled upgrade was the bar and lounge area. For us, the hotel was still functional with all the upgrades going on. Would highly recommend.

  • User:Anna R

    Trip type: Business

    Classic comfort, standout staff, limited perks

    rating24 Apr 2026

    A warm, polished stay with standout service. The team really makes the difference here, especially Cristian, the porter, who was genuinely kind and helpful with my bags. The hotel itself is elegant and comfortable, and overall service felt thoughtful and consistent. The only downside for me was the lack of a view from the room, which made it feel a bit enclosed. Also worth noting: access to the lounge comes at an additional (and fairly high) nightly fee, even with the highest elite status, which was a bit surprising.That said, if you value service and a more classic, refined atmosphere, this is a solid choice.

  • User:Eled B

    Trip type: Couples

    Customer Service !

    rating19 Apr 2026

    I had an exceptional stay at The Ritz-Carlton Santiago, Chile, made even more special because it was my birthday. From the moment I arrived, the service was outstanding and truly reflected the high standards of the Ritz-Carlton brand.I would especially like to recognize Ambrosio, who went above and beyond to make my birthday unforgettable. His kindness, professionalism, and attention to detail made me feel genuinely valued and celebrated. Small touches and his warm approach made a big difference, turning my stay into a memorable experience.Thank you to Ambrosio and the entire team for making my birthday so special. I highly recommend this hotel and look forward to returning in the future.

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