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W Santiago

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W Santiago

locationSantiago Chile, Santiago de Chile, Chile

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About W SantiagoAbout W Santiago

location

This hotel welcomes guests in Santiago de Chile.

facility

The hotel has a lift and features 196 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the view of the city from a balcony or terrace. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also a washing machine, an ironing set and a trouser press. A telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) ensure optimal comfort. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. Comfortable sun loungers are available on the terrace. The pool bar serves a selection of refreshing drinks. For those who wish to stay active while on holiday, the hotel offers golf. The hotel's location is particularly ideal for skiers. Sport and leisure facilities at the hotel include a gym and callisthenics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. An entertainment programme and a nightclub round out the entertainment options.

meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at W Santiago Amenities at W Santiago

  • Facilities

    • -

      Air conditioning

    • -

      Lobby

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      24-hour reception

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      Currency Exchange

    • -

      Shops

    • -

      Nightclub

    • -

      Conference Room

    • -

      Internet access

    • -

      Room Service

    • -

      Laundry Service

    • -

      Pets

    • -

      Elevator/ Lift

    • -

      Ironing services

    • -

      Laundry

    • -

      Newspaper

    • -

      Parking

    • -

      Smoke detector

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      Smoking rooms

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      Wifi

  • Beauty and Spa

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      Spa

    • -

      Steam and Sauna

  • Building Information

    • -

      Garden (m²)

  • Business Center and Conferences

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      Business Center

  • Common Area

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      Sun Deck

  • General Services

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      Concierge

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      Doctor on call

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      Luggage storage

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      Multilingual Staff

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      Wake-up Call / Service

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      Wheelchair

  • Hygiene

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      Contactless check-in/-out

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      Packaged meals

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      Protective equipment for guests

    • -

      Gym/ Fitness centre

    • -

      First-aid services

  • Meals

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      Breakfast Buffet

    • -

      Breakfast Served

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      Continental Breakfast

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      Bar

    • -

      Cafe

    • -

      Restaurant

  • Object Information

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      Fax

  • Outdoor Activities and Sports

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      Outdoor sports

  • Payment

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      ATM

  • Room Facilities

    • -

      Shower

    • -

      Bathtub

    • -

      Hairdryer

    • -

      Minibar

    • -

      TV

    • -

      Bathrobes

    • -

      Closet

    • -

      Room service

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      Slippers

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      Toiletries

  • Security

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      Fire extinguishers

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      Security Guard

  • Shopping

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      Souvenir shop

  • Sport/Entertainment

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      Outdoor Pool(s)

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      Swimming Pool

    • -

      Sauna

    • -

      Gym

    • -

      Events

  • Transfers

    • -

      Airport Transfers

    • -

      Shuttle Service

LocationLocation

Map preview

Around this property:

Centre

6500.0 m

Airport

24000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1210

Very Good

578

Average

244

Poor

104

Terrible

103

Recent Reviews: 2239

  • User:Mike S

    Trip type: Business

    Amazing Hotel and Staff

    rating03 Oct 2026

    The hotel staff is amazing! Jose (who was by the 1st floor desk) was super helpful and was me first welcome on my fantastic trip to Santiago.As for the hotel, it's in an amazing location near many restaurants. The rooftop is a must for the view of the mountains. And the gym was one of the best gyms I've been too even compared to those in the states.I highly recommend the W Santiago!

  • User:Jennifer S

    Trip type: Couples

    Luxury meets comfort

    rating28 Sept 2026

    Lovely hotel-great location and phenomenal, helpful staff!

  • User:alfonso a

    Trip type: Family

    Amazing experience at w hotel in santiago

    rating11 Sept 2026

    The hotel I very nice Restaurants amazing But the staff is truly great. Great hotel !!!! Thanks to all

  • User:J3440RKfredm

    Trip type: Couples

    Amazing Hotel in Central Santiago

    rating04 Aug 2026

    The hotel was in a great location in central Santiago in a high-end business and residential area. Many restaurants were on the same street too and in the lower level of the hotel. Check in was fairly easy (please note this W Hotel only accepts credit cards-not debit). The room was exceptional and a huge suite with dining room, two bathrooms, large living room and enormous bedroom. The only drawback was the shower and tub were open without privacy which could pose a problem for non-couples staying in the room. Room service was also excellent and fast even though limited on items to choose. The room also had a great view of the park below and the snow-capped mountains in the distance. The room was extremely clean too. Laundry service also excellent and returned the same day.The rooftop bar was a happening place with a DJ and great bartenders and amazing cocktails. The breakfast buffet also ample and eggs cooked to order to your liking. Coffee was bitter though on every day.The concierge Ana was world class and assisted us with tour drivers and transportation and any other needs via WhatsApp messaging. Everyone was friendly at the hotel.I highly recommend this hotel to anyone in Santiago for business or vacation. I certainly would return.

  • User:emiliel804

    Trip type: Couples

    Had to leave due to noise

    rating13 Jun 2026

    We had to leave after one night due to noise. The hotel has a terrace on the fourth floor where they host events with loud, booming music. When we first heard the music, we called the front desk and asked if they knew where it was coming from. The person we spoke with claimed she had no idea and would investigate. A half hour later, she admitted it was coming from an event they were hosting. They couldn't switch our room so we checked out early and went to another hotel. The same person I spoke to on the phone emailed me two days later. She claimed they were going to investigate what went wrong. But I was in Santiago all week. I walked by late on other nights and I heard music once again. This is a regular occurrence. Daniela Aramayo, Guest Services / Front Office at W Santiago, responded to this review Dear Emiliel804,Thank you for sharing your experience. We regret that the process felt confusing and that you did not receive the support you expected. Your feedback regarding the clarity of fees and communication channels is greatly appreciate, we value the time you dedicated to providing your opinion. If you decide to give us another chance in the future, please feel free to contact me directly and I will be attentive to you,

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