Pro: Beautiful room and property. The hotel is in immaculate condition! The cleanliness is also top tier. Additionally, the hotel is in an amazing location. It is right on the beach and within walking distance of many restaurants.Con: The service is severely lacking. Our room was not ready until 1.5 hours after check-in time. I asked and was told that valet ran all night, which turned out to be incorrect. There were several other misses when it came to service specifically. This hotel needs to work on its execution in order to be a great hotel.
Cristián Mera, Guest Services / Front Office at Pullman Vina Del Mar, responded to this review
Dear Guest,Thank you very much for taking the time to share your feedback. We are delighted to know that you enjoyed our beautiful property, immaculate condition, cleanliness, and prime location by the beach.We sincerely regret the inconveniences you experienced with our service, including the delay at check-in and the miscommunication regarding valet parking. Your observations are very valuable to us, and we are working to strengthen our processes to ensure that our service execution matches the quality of our facilities.We truly appreciate your comments, as they help us improve and provide the exceptional experience our guests deserve. We hope you will give us the opportunity to welcome you again and demonstrate the improvements we are implementing.Sincerely,Cristian MeraGerente de Experiencia de Calidad
User:Bryan R
Trip type: Couples
Beautiful property in an amazing location, right on the beach! Stay here!!!! Chile can’t wait to welcome you!
03 Mar 2026
Pullman Vina Del Mar… what an incredible property! The location cannot be beat! We had been warned multiple times about scammers and robberies around Valparaiso, so upon arrival I was a bit on edge. The parking situation is semi stressful but it worked. Cristian the front desk manager noticed I was on edge. He dropped what he was doing, welcomed me and my future wife, and promptly got someone to watch our car and help us with our luggage. This was the end of Festival in Vina Del Mar and the hotel was packed! Security was on top of it! Not a chance they were going to let a scammer inside. The entire staff was amazing… we had an incredible stay!The staff at these hotels have made me and my wife customers for LIFE! We will be staying at your hotels from now on whenever possible.
Cristián Mera, Guest Services / Front Office at Pullman Vina Del Mar, responded to this review
Dear Bryan R,Thank you for taking the time to share your wonderful experience at Pullman Viña del Mar San Martín. We are delighted to hear that you found our property beautiful and perfectly located right on the beach. It is always rewarding to know that our guests appreciate the unique charm and amenities that our hotel offers.We understand that arriving in a new city can provoke feelings of unease, especially regarding safety. We are pleased to hear that our front desk manager, Cristian, was able to assist you and alleviate your concerns upon your arrival. Providing attentive and personalized service is a hallmark of our hospitality, and it is gratifying to know that our team made a positive impression on you and your future wife. Your acknowledgment of our vigilant security measures is also appreciated, as ensuring the safety and comfort of our guests is a top priority for us, especially during busy periods like the Festival in Viña del Mar.It is heartening to know that our staff contributed significantly to your enjoyable stay, and we are honored to have earned your loyalty as customers for life. We look forward to welcoming you back to Pullman Viña del Mar San Martín for many more memorable stays in the future.Thank you once again for your kind words.Best regards,Cristián Mera.Customer Experience Manager.Pullman Viña del Mar San Martín.
User:bernardita s
Trip type: Business
problems with the security of your belongings
20 Jan 2026
I checked out of the hotel at noon and returned two hours later asking about my original iPhone 16 charger, which I had left plugged in under the window desk. The room had already been cleaned, and the charger was nowhere to be found, though I'm 100% sure it was there. This shows that the hotel's security leaves much to be desired, and be careful about leaving valuables in plain sight in your room.temas de seguridad: dejé el hotel a las 12 del día (check out) y volví a las dos horas preguntando por mi cargador iphone 16 original que se me había quedad enchufado debajo del escritorio de la ventana. La pieza ya había sido aseada y no había aparecido el cargador, el cual estoy 100% segura que quedó ahí. Esto da cuenta que la seguridad del hotel deja mucho que desear y cuidado con dejar cosas de valor a la vista en la pieza.
Cristián Mera, Guest Services / Front Office at Pullman Vina Del Mar, responded to this review
Estimada Bernardita S,Agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros. Lamentamos mucho que su estancia se haya visto afectada por la situación relacionada con su cargador. La seguridad y el bienestar de nuestros huéspedes son prioridades fundamentales para nosotros, y entiendo completamente su frustración al no poder localizar su cargador.En Pullman Viña del Mar San Martín, nos esforzamos por mantener un entorno seguro y confiable para todos nuestros huéspedes. Se cumplieron todos los protocolos de busqueda del objeto que olvidó. Sin encontrarlo en nuestras dependencias.Esperamos que nos brinde la oportunidad de recibirle nuevamente en nuestro hotel y demostrarle que su bienestar y satisfacción son nuestra principal preocupación.Atentamente,Cristián Mera.Costumer Experience Manager.Pullman Viña del Mar San Martín.
User:Alix T
Trip type: Couples
Disappointing
07 Jan 2026
Absolutely not worth the money they charge. Our room was quite run down. I booked the room with the spa for the end of our journey so I could relax but the spa jets were full of rust and old soap scum so didn’t bother. Oh and BRING EAR PLUGS! The windows are not even close to being sound proof and it’s a very very busy street at all hours of the night for drag racing and bikes!! The coffee pods were missing so we went and bought some ourselves and no one even tries to help us navigate espanol (as we’re Australian) - they were even quite rude to us when they realised we only spoke a little bit. While I understand that frustration of non-native speakers, I would have expected a little English speaking from some of them to help their tourists out. Won’t go back.
Cristián Mera, Guest Services / Front Office at Pullman Vina Del Mar, responded to this review
Dear Alix T,Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We value your insights, as they help us identify areas for improvement.I sincerely apologize for the disappointing aspects of your experience. It is disheartening to learn that the condition of your room did not meet your expectations and that the spa facilities were not up to standard. We appreciate your comments regarding the cleanliness and maintenance of the spa jets, as we strive to provide a relaxing environment for our guests. Your concerns regarding noise levels are also duly noted, and we are continuously working on ways to enhance the comfort of our accommodations.I regret to hear that there was a lack of assistance with language barriers during your stay. Our team is trained to accommodate guests from all backgrounds, and I assure you that your experience will be addressed with the staff to ensure better communication and support in the future. Regarding the missing coffee pods, I apologize for any inconvenience this caused you, and I appreciate your understanding in purchasing your own.Your feedback is invaluable to us, and I hope that you might reconsider visiting us in the future, as we aim to provide a much-improved experience for all our guests.Kind regards,Cristián Mera.Customer Experience Manager.Pullman Viña del Mar San Martín.
User:zam-hel
Trip type: Couples
Not a sea view
22 Dec 2025
First note is the room description “sea view” which is not totally true. To be honest the view is in best case “partial sea view” and that would give a better idea what you are paying and getting.As a bonus, there was even a roadwork outside our window. And they started to work before 8 am.Second note is the breakfast on our first morning. When we arrived to restaurant about 8:30 all the tables were full of dirty dishes and basically all the food was eaten from the buffet. And during the first 10 minutes we didn’t see any other personnel than Luisa at the reception of the breakfast. We cleaned a table for us and started to having the limited breakfast what was available. After 20 minutes some food started to appear and tables started to be cleaned. But in the end the variety being limited thru whole breakfast and the restaurant being uncomfortably dirty. Second morning was totally different from the first morning.Third note is minor detail, but as you know the devil is in the details. After first night we were not restocked with coffee pods and I asked them from the front desk. Receptionist asked if we wanted decaf or real coffee and I asked for real stuff. In the end we had more coffee - and it was decaf. Not a success story there.In the end, the only thing that worked really nicely was valet parking, thank you for that.
Cristián Mera, Guest Services / Front Office at Pullman Vina Del Mar, responded to this review
Dear Sami Rantanen,Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We appreciate your insights as they help us to identify areas for improvement and enhance our guest experience.Regarding the room description, I sincerely apologize for any misunderstanding related to the "sea view." We strive to provide accurate representations of our accommodations, and your feedback very important to improve clarity for our future guests. Additionally, I regret that our team did not effectively communicate the available upgrade options upon your arrival. We understand how important it is for our guests to have all pertinent information to make informed decisions about their stay.I also want to express my apologies for the breakfast experience you encountered on your first morning. It is our goal to provide a clean and well-stocked dining environment. Your comments about the cleanliness and the availability of food during breakfast have been noted, and I will ensure that our restaurant management is informed to address these issues with the team. I am pleased to hear that your second morning was an improvement, and we will strive to maintain such standards consistently.Lastly, I apologize for the oversight regarding the coffee pods. We acknowledge that attention to detail is crucial, and I appreciate you bringing this to our attention.I am glad to hear that the valet parking service met your expectations. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Cristián Mera.Customer Experience Manager.Pullman Viña del Mar San Martín.
Vina del mar, Vina del mar
About Pullman Vina Del Mar San Martin
User Rating & Reviews
04 Mar 2026
03 Mar 2026
20 Jan 2026
0204 505 9777