Crowne Plaza Beijing Lido

Recent Reviews: 2737

• User:Axialtilt9777

  Trip type: Family

  Absolute Nightmare – The Worst Family Hotel Experience of My Life – Avoid at All Cost

  17 Apr 2026

  I booked two rooms (one for my family and one for my 70-year-old father) for three nights through the official IHG app. I later extended the stay by one additional night for my family as our flight changed to early next morning. What followed was one of the most chaotic, stressful, and hostile hotel experiences I have ever encountered.Three days before the extended stay, I contacted the hotel about my second reservation for both rooms to ensure we could remain in the same rooms. They informed me they could only locate one room from my second reservation, so they only extended my room but not my dad's room. The next day, I provided proof of payment, and they assured me they would resolve it after checking with their back office. I followed up multiple times—each time being told a supervisor would contact me. No one ever did.Eventually, I was told via wechat that they would check with their IHG office the following morning. I understand this is "LIDO" Crown Plaza, not direct Crown Plaza. But they operates like two completely disconnected entities—the hotel and IHG—with no communication between them. By the next afternoon, they claimed the issue was “resolved”: IHG would refund one room's cost, and I would need to repay the hotel directly at reception. This was already unnecessarily complicated, but I saw them already refunded me the one room cost on my wechat so I agreed just to move things forward.When I returned to the hotel, I discovered my room key had been deactivated. At the front desk, a new shift of staff demanded that we pay again for both rooms but apparently one had already been fully prepaid. Their rationale from the supposed supervisor at the reception is: “you paid IHG, not us”— refusing to honor the original payment. This is completely unreasonable for a hotel operating under the Crowne Plaza/IHG brand. Guests should never be caught between internal system issues. They insisted that we pay first, stating that if they confirmed it was their mistake the next morning, they would issue a refund at a later stage, with no clear timeline. Given how the situation had been handled, we were not comfortable proceeding with any additional payment.Their attitude throughout was aggressive and accusatory, treating us as if we were attempting to avoid payment—when in reality, this situation was entirely caused by their own internal errors.After a prolonged and stressful argument, I insisted to only pay for the room that has been refunded to me. They finally allowed us back into our room while they “clarified” the situation internally. However, the ordeal did not end there. They repeatedly called our room close to midnight, pressuring us for additional payment while my child was asleep.The next morning, as we were leaving at 8am to catch our flight, they attempted to prevent us from checking out—refusing to let us leave unless we either paid again or waited for their “head office” to open. We were exhausted, under time pressure, and completely disrespected.After the trip, my elderly father revealed to us that he was also been denied access to his room earlier in that evening when he returned earlier due to back pain. He was forced to walk back and forth to the reception multiple times before finally being allowed in.On top of all this, the hotel refused to turn on the central air conditioning during our stay, claiming the weather was not warm enough—even though temperatures in Beijing were above 20°C. Staff themselves admitted they had received multiple complaints from other guests but had no authorization to switch it on. As a supposedly high-end hotel under the IHG brand, this is completely unacceptable. We could barely sleep due to the discomfort. Had it not been for our tightly planned schedule with other family members, we would have moved to another hotel after the first night. In hindsight, we regret not doing so, as it would have avoided the ordeal that followed.This hotel demonstrated zero professionalism, no coordination, and no empathy—especially toward families traveling with elderly parents and children. The level of hostility and incompetence is shocking.IHG should seriously review its partnership with this property. As a result of this experience, we have lost confidence in the IHG brand and will seek alternative hotel groups going forward. Feng Di, 业主 at Crowne Plaza Beijing Lido by IHG, responded to this review Dear Guest,Thank you for your honest feedback. Please accept our sincere apologies to you and your family for the unsatisfactory stay experience.All the issues you encountered, including the erroneous repeated charge on your room bill caused by our backend system error, were entirely our responsibility. You should never have had to go through such inconvenience. We have confirmed that the root cause stems from a technical glitch between our hotel system and the IHG platform.We fully understand that no remedy can fully erase the frustration and disappointment you and your family endured during your trip. Nevertheless, your review serves as a critical reminder for our entire team. We will not shirk accountability, nor pass the blame onto system or technical errors. At its core, good hospitality means our team takes full responsibility and resolves issues proactively, even when system malfunctions occur.Thank you again for sharing your experience openly. Should you give us the opportunity to serve you again in the future, we will wholeheartedly demonstrate through our service that this unpleasant incident is far below our standard of hospitality.Wish you and your family all the best.

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• User:sw0000

  Trip type: Family

  good

  20 Nov 2025

  nice hotel, comfy beds. helpful staff.pros: close to airport (capital airport, not daxing)useful shops across the street (grocery, dried fruit, nuts and hot chestnuts, pharmacy, fruit and vegetables, chinese food etc.cons: the wi-fi is weak. only good for text messages, not for tik tok, you tube etc. many hotels in china are like that.far from the historical center (25-50 min cab drive depending on traffic) Feng Di, 业主 at Crowne Plaza Beijing Lido by IHG, responded to this review Dear Guest, thank you for taking the time to share your detailed feedback! We’re delighted to hear you enjoyed your stay with us—your recognition of our comfortable beds, helpful staff, convenient location close to Capital Airport, and the various handy shops across the street means a lot to our team. We sincerely appreciate you pointing out the areas for improvement, particularly regarding the Wi-Fi signal and the distance to the historical center. We are already looking into optimizing the Wi-Fi performance to better support your streaming needs, and we hope this adjustment will enhance your experience on future visits. As a hotel committed to continuous improvement, your honest feedback is invaluable in helping us refine our services. We look forward to welcoming you back soon and providing you with an even more satisfying stay! Warm regards, Hotel Management

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• User:chanaka a

  Trip type: Family

  AN AMAZING HOTEL

  29 Aug 2025

  No doubt, one of the amazing hotels in Beijing with lots of amenities !Very specious and ultra clean rooms, extra ordinary breakfast with lavish selection of food verities. As we stepped into this hotel, we felt the glamour of it and the front office staff was very kind enough to check us in without any hazel. Dining options within the property are fairly good and there's a small super market just about 400m away from the hotel. Though this is not located in the heart of the city, the area is full of local restaurants (authentic Chinese food) The only issue we had there was the language barrier. Nobody speaks English and it was a real nightmare to get even a little information to walk around. However thanks to the google translator, we survived.... Feng Di, 业主 at Crowne Plaza Beijing Lido by IHG, responded to this review Dear Guest,Thank you sincerely for your wonderful review of Beijing Lido Crown Plaza! We are thrilled to hear that you found our hotel "amazing" with its ample amenities, spacious and ultra-clean rooms, and the lavish breakfast spread—these are aspects we take great pride in. It’s also delightful to know that our front office staff made your check-in process smooth and that you appreciated the on-site dining options as well as the convenience of nearby local restaurants and the supermarket.We truly apologize for the language barrier you encountered during your stay, as we understand how challenging this can be for our international guests. Your feedback is invaluable, and we will work diligently to enhance our team’s English proficiency to ensure clearer communication and a more seamless experience for all visitors.Thank you for choosing our hotel and for your understanding. We hope to have the opportunity to welcome you back soon, with improvements that will make your next stay even more enjoyable.— Hotel Management

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• User:kacab1234

  Trip type: Business

  Good hotel – but far from the city – 30 minutes to the airport

  12 Aug 2024

  Positive • friendly staff – helped to organize some tourist staff (e.g. ticket for the Tian’anmen Square and Taxi ordering)• small shops/ supermarket accross the street• ATMs in the Lobby• Nice big rooms• Comfy bed• Breakfast was good (buffet) – not only Chinese dishesNegative• Far out from the city• 15 minutes walk to the next Metro station (望京南站 | Wangjing Nan(South) Station)• Wifi in the hotel/ room did not work so well – “normal western websites” were not reachable (but that maybe because of the China restrictions) Feng Di, 业主 at Crowne Plaza Beijing Lido by IHG, responded to this review Dear guests! Please accept a cordial greeting from Crowne Plaza Beijing Lido. With a comfortable living atmosphere and a full range of catering, conference and entertainment facilities, the hotel has become an ideal choice for business travel or leisure vacation, making every guest feel truly at home. All the staff of the hotel sincerely hope that you will come to us next time and wish you a happy life —— Hotel management team

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• User:sw0000

  Trip type: Family

  good hotel

  28 Apr 2024

  good hotel nice rooms, room service served by robots, across the road from grocery shop, fruit place, pharmacy, restaurants and more... close to a cute park with a little amusement park for toddlers. a bit far from historic beijing (about 25 min drive) Feng Di, 业主 at Crowne Plaza Beijing Lido by IHG, responded to this review Dear guests! Please accept a cordial greeting from Crowne Plaza Beijing Lido. With a comfortable living atmosphere and a full range of catering, conference and entertainment facilities, the hotel has become an ideal choice for business travel or leisure vacation, making every guest feel truly at home. All the staff of the hotel sincerely hope that you will come to us next time and wish you a happy life —— Hotel management team

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