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Crowne Plaza Chaoyang U-Town

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Crowne Plaza Chaoyang U-Town

locationChaoyang, Beijing

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About Crowne Plaza Chaoyang U-TownAbout Crowne Plaza Chaoyang U-Town

Location

This hotel enjoys a convenient location in Beijing's Central Business District, 5 km from Tian An Men Square and the Temple of Heaven and 24 km from Beijing Capital International Airport.

Facility

The hotel has a lift and features 360 rooms. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a car hire service, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. Cyclists can make use of the bicycle storage area and hire service. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a stereo system and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa, a sauna, a steam bath and massage treatments.

Meals

Dining facilities include a dining room, a breakfast room, a café and a bar. Guests can dine in 2 restaurants, which have air conditioning and high chairs as well as smoking and non-smoking areas. Catering options include bed and breakfast and all-inclusive. At breakfast, lunch and dinner, guests serve themselves at the delicious buffet or order a set menu for lunch and dinner. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Crowne Plaza Chaoyang U-Town Amenities at Crowne Plaza Chaoyang U-Town

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      All inclusive

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      Breakfast Buffet

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      Evening Buffet

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1696

Very Good

261

Average

65

Poor

12

Terrible

15

Recent Reviews: 2049

  • User:eileent3821

    Trip type: Solo travel

    NIGHTMARE EXPERIENCE

    rating06 May 2026

    My recent 2 consecutive stays at Crowne Plaza Tianjin Crowne Plaza Hotels & Resorts Beijing Chaoyang U-Town were unfortunately a very disappointing experience and far below the standards I would expect from an international hotel brand. While the property itself has potential, the overall service quality left much to be desired. Upon checking out on my first stay I requested that I would like to have the same room upon coming back but the Front desk guy was very unobliging in his response. As they are using the Opera system all it took was to make a note of it and moreover it was the 1 King Premium High Floor Lounge Access. In both of my stays there was no welcome letter or even a simple fruit platter as in all the other IHG hotels. My first stay had not much incidents as I was out most of the time but I would like to commend the housekeeping lady at 1802 for her thoughtfulness especially when she saw that I was unwell and left me with more bottles of water and even offered to give me medication.My 2nd stay was a complete nightmare from the moment I was checking in. Not only did they not reserve the room for me they even put me on another floor. I was very upset but there was nothing much I could do about it. After checking in I asked the concierge where I could go to buy some milk and he told me to walk to the junction and said there were 2 convenience stores there. I did but then I realised that I had to cross the road and decided against it. I then went back to the hotel where I later discovered that there was a supermarket in the basement of the mall adjoined to the hotel through the hotel lift lobby. In the evening when I went to the club lounge and sat down for some snacks I asked for a coffee and was served in a takeaway cup while a China man who came in a few minutes later was served with a nice porcelain cup. The feeling they gave me was that they did not want to serve me at all. It was so insulting! Breakfast selection was good with a vast variety but due to the shortage of staff they were unable to clear the tables fast enough for a turnover. Overall, the stay lacked the level of comfort, professionalism, consistency, and hospitality that guests would normally associate with Crowne Plaza and IHG properties. Small issues on their own may be understandable, but repeated service failures throughout the stay created an experience that felt disorganised and careless. The stay was frustrating rather than relaxing. Basic expectations such as consistency, attention to detail, and quality service were clearly lacking throughout my visit. It was truly disappointing to encounter so many avoidable shortcomings at an international brand hotel, and unfortunately, this experience did not reflect the standards or hospitality that guests would normally associate with a hotel of this calibre.

  • User:JKWD

    Trip type: Business

    Direct access to a huge mall

    rating02 Feb 2026

    The hotel is right above a huge shopping mall with direct access form the lobby. The room is spacious with modern amenities. The service is also fine though the breakfast is just average. The location is convenient and not far from the airport (around 35 minutes by car). The Ministry of Foreign Affairs is also opposite to the hotel.

  • User:Ilja G

    Trip type: Business

    Business class wonderful hotel

    rating15 Dec 2025

    Very good Hotel. Very clean and perfect breakfast and location in Beijing.Thanks a lot for guest support to MR Dong LU and Maria from reception desk! Very polite and wonderful stuffBusiness class wonderful hotel

  • User:DaisyDuck44

    Trip type: Business

    Very good

    rating20 Nov 2025

    I had a very pleasant stay at the Crowne Plaza Beijing Chaoyang U-Town. One of the highlights was definitely the breakfast, which offered a wide variety of high-quality options, both Asian and Western. The overall level of service was excellent, and the staff were consistently polite and helpful.The hotel is extremely clean, and the rooms are impressively large…much more spacious than what you usually find in big cities. The comfort level is very high, making it ideal for longer stays as well. If there is one aspect I would improve, it would be the carpeting, which feels a bit dated compared to the otherwise modern and elegant design.Despite this small detail, the hotel remains an excellent choice for anyone visiting Beijing.

  • User:KarenF4067

    Trip type: Family

    Crowne Plaza Beijing Chaoyang - Recommend for location, stay and breakfast selection!

    rating24 Apr 2025

    This hotel was very nice and clean! The breakfast buffet had so many options - it was difficult to know where to start. The staff was friendly and helpful. The hotel is attached to a mall which is great for food options as well as grocery shopping. There is a Starbucks just outside and an ATM across the street. We had a nice stay and visited many local sites!

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