Crowne Plaza Shanghai

Recent Reviews: 1650

• User:JohnSydney2016

  Trip type: Family

  Disappointing end to the trip

  27 Feb 2026

  This was definitely a disappointing end to our trip in China after the generally exceptional service we had received at our previous IHG hotel stays. Nothing can make up for being assigned to a room where the basic bathroom functions such as toilet flushing and hot and cold taps do not work effectively. The solution of being expected to move rooms when we have three young children, are out of the hotel most of the time, and are in the midst of sorting everything out for the flight home is not viable. The room assignment should not have been made to any guest, let alone one with Platinum Elite status.On review, it seems that this hotel is resting on its laurels and relying on its reputation and theming to cover for a product that would not up to Crowne Plaza standards elsewhere. The smell of cigarettes hang in the hallway although the rooms were on a non-smoking floor. The buffet breakfast was plain and basic for this standard of hotel. The port cochere with vehicles passing was hazardous for people trying to get to and from the lobby given the flawed design, particularly with a specific smoking area in the main thoroughfare.There are literally thousands of options in Shanghai, and many in this area, so do not settle for this tired overhyped property. Yuan Sunny, 业主 at Crowne Plaza Shanghai by IHG, responded to this review Dear JohnSydney2016,We sincerely appreciate you taking the time to share your detailed feedback regarding your recent stay with us. We are truly sorry that your experience did not meet the high standards we strive to uphold at our hotel, especially after your generally positive experiences at other IHG properties.First and foremost, we deeply regret the inconvenience caused by the malfunctioning bathroom facilities in your assigned room. This is absolutely unacceptable, and we take full responsibility for not ensuring that the room was in proper working order before your arrival. We understand that suggesting a room change under the circumstances you described, with young children and being in the midst of preparing for your flight home, was far from ideal. We apologize for the added stress it caused you.Our hotel is a non-smoking hotel. However, it’s found certain guest is still smoking in our non-smoking room. We will enhance patrol and stop guest from smoking in the room. Meanwhile we will check what sanitationworkers have done. Non-smoking room is usually tidy without cigarette smell. We also acknowledge your feedback about the buffet breakfast. Our culinary team is constantly striving to improve the quality and variety of our offerings, and your comments will serve as valuable input for them to make necessary adjustments and enhancements to meet the expectations of our guests.The safety concern you raised about the port cochere is of utmost importance to us. We will immediately conduct a thorough review of the design and traffic flow in that area, and take appropriate actions to address the hazard, such as implementing better signage to ensure the safety and convenience of our guests.We are disappointed to hear that you feel our hotel is resting on its laurels. We assure you that we are committed to continuous improvement and delivering exceptional service to every guest. We will use your feedback as re - evaluate our operations and make the necessary changes to ensure that we live up to the Crowne Plaza standards that our guests expect.Once again, we apologize for the shortcomings during your stay. We value your patronage and hope that you will give us another chance to provide you with a much - improved experience in the future.If you have any further concerns or suggestions, please do not hesitate to contact us directly.Thank you for your understanding and for helping us to become a better hotel.Your Sincerely,Sean HanGeneral Manager

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• User:sashachan

  Trip type: Business

  Thank you

  30 Jul 2025

  Hotel is great. Clean and comfortable. Restaurants are all good, and staffs were wonderful. Room attendant, 王海涛was excellent helpful and friendly. And at morning breakfast, all staffs were very dedicated and friendly, particularly Jack Jai, Jeremy Dong, Martin Liu and many others will i don't get too get their names. Staffs are all very well trained and polite. Thank you to the whole team, fire making my stay so pleasant, smooth, and enjoyable. I was in room 1504 during my stay. Yuan Sunny, 业主 at Crowne Plaza Shanghai by IHG, responded to this review Dear sashachan,Thank you for taking the time to share your kind words about your recent stay with us. We are absolutely delighted to hear that you enjoyed your experience—from the comfort of your room to the qualityof our restaurants and, most importantly, the exceptional service provided by our team.It brings us great pride to know that associates like Wang Haitao (王海涛), Jack Jai, Jeremy Dong, Martin Liu, and the rest of our breakfast team made such a positive impression with their warmth, dedication, and professionalism. Your recognition will certainly be shared with them, as feedback like yours is the best motivation for our staff.At Crowne Plaza Shanghai, we strive to create memorable and seamless experiences for all our guests, and we’re thrilled that we succeeded during your stay in Room 1504. Your appreciation means the world to us.We truly hope to have the pleasure of welcoming you back soon. Should your travels bring you here again, please don’t hesitate to reach out—we’d love to ensure another exceptional stay for you.Your Sincerely,Sean HanGeneral Manager

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• User:camuche123

  Trip type: Solo travel

  Good value

  24 Jul 2025

  I booked with my IHG points and was kindly upgraded to a movie theme room by the guest service manager. Not a new property but if you manage to get a renovated room dating from few years already it is a good option. Very reactive staff when you send email to prepare your stay. Yuan Sunny, 业主 at Crowne Plaza Shanghai by IHG, responded to this review Dear camuche123,Thank you for choosing to stay with us and for sharing such thoughtful feedback about your experience. We are thrilled to hear that you enjoyed the upgrade to one of our movie-themed rooms—it is our pleasure to add a special touch to your stay whenever possible!While our property carries its own unique character, we are glad you found your renovated room comfortable and a great option. Your recognition of our team’s responsiveness, especially in preparing for your stay, means a great deal to us. We strive to provide attentive and efficient service, and it is rewarding to know we succeeded.Your satisfaction is our priority, and we would be honored to welcome you back on future visits to Shanghai. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to reach out.Your Sincerely,Sean HanGeneral Manager

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• User:Tony G

  Trip type: Friends getaway

  A home from home

  05 Jul 2025

  This is a civilised, friendly hotel whose main aim is to make you feel comfortable and welcome. Many thanks must go to Hotel Services Mgr. Gert van Beek. Gert's tireless, personable presence in the hotel lobby was always a treat. He, and the team, have inculcated an informal, helpful and informative ambiance across the hotel. He's also a very handy European portal into the dynamic world of Shanghai. His knowledge, insight and guidance - having spent over 20 years in the Chinese hotel industry - his tril-lingualism, including Mandarin - all supports his laid-back but efficient style. It's not just Gert either. His fellow staff members have a similar ethos. Hard-working, cheerful and available, they all helped to make this a memorable stay. I've stayed in hotels similar in rank in SEAsia but nothing comes even close to this experience. A problem with plumbing at 2am brought, almost immediately, an engineer and assistant who sorted it out promptly without fuss. The food is superb and the extensive breakfast buffet was a joy. Our room, a suite, was super-comfy. Gert's philosophy is to create a home from home. And this is what they achieved. Our trip took place during the Shanghai International Film Festival which is centred on this hotel. Yuan Sunny, 业主 at Crowne Plaza Shanghai by IHG, responded to this review Dear Tony G,Thank you so much for taking the time to share such a thoughtful and detailed review of your recent stay with us. We are absolutely delighted to hear that your experience was memorable and that our team, especially Gert van Beek, made such a positive impression.Gert and the entire team take great pride in creating a warm, welcoming, and efficient atmosphere for our guests, and your recognition of their efforts means the world to us. It’s particularly rewarding to know that Gert’s insights, multilingual skills, and attentive service enhanced your stay—we’ll be sure to pass along your kind words to him and the rest of the team.We’re also thrilled that you enjoyed our culinary offerings, the comfort of your suite, and the prompt resolution of any issues during your stay. Your praise for our breakfast buffet and the dedication of our staff is truly appreciated.It was an honor to host you during the Shanghai International Film Festival, and we’re so glad we could contribute to making your trip special. Your comparison to other hotels in the region is humbling, and we’re grateful for your loyalty.We hope to have the pleasure of welcoming you back to your “home away from home” in Shanghai soon. Please don’t hesitate to reach out if we can assist with future reservations or recommendations.Your Sincerely,Sean HanGeneral Manager

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• User:chrisr785

  Trip type: Family

  Good midrange offer in great location.

  24 Aug 2024

  I really like this place and its location. It’s about 7mins walk from Jiaotong University and surrounded by an eclectic range of F&B outlets. Quite a cosmopolitan district and a short walk or taxi ride into the heart of the heritage district that is the French Concession property. The hotel itself is well presented, not old but not new either. A solid midrange offer. Has outdoor pool I recall and a sort of club lounge which is basically just a common room with complementary soft drinks and beer. The breakfast buffet is pretty decent. I think we stayed here 3x this year and will probably double that by the year end. Yuan Sunny, 业主 at Crowne Plaza Shanghai by IHG, responded to this review Dear chrisr785,Thank you for your stay with us at Crowne Plaza Shanghai. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Yourencouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Your Sincerely, Sean HanGeneral Manager

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