Holiday Inn Express Shanghai New Jinqiao

Recent Reviews: 359

• User:X C

  Trip type: Family

  Rude management, charged additional night with no reason

  15 Jun 2023

  Extremely terrible experience with this Holiday Inn! I booked one night with the hotel for my parents through ihg.com. My uncle was at the front desk when I booked the reservation and confirmed the reservation, including the room type and my parent's name. However, when my parents arrived. The front desk refused to check my parents in. They asked my ID picture for checking-in. But after I sent over my ID picture, they refused again and said they could not see my parent's name in his system. I have the email confirmation including both my parent's and my name on it; and my uncle confirmed this with the front desk when I booked! Through the phone call, the front desk said they worried about whom they could charge for that stay. But I had already paid full amount at booking! They kept my parents at the front desk for about 3 hours and then charged additional cash for a separate reservation to check in my parents. My parents are over 70 years old and that stay was one stop of a long trip. They were extremely tired and stressful at the front desk and almost had heart attack. After the stay I contacted the IHG customer relationship several times. They keep me waiting for the hotel's response. It's been about one month. I heard nothing back. From the IHG representative on the phone, the hotel's management does not reply to the IHG rep's inquire or even not answered the phone. I don't understand why such a big hotel brand can tolerate its member's such mis-management, ignorance to their customer and even their own's rep!

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• User:Jeff_A_PDX

  Trip type:

  Nice place

  26 Dec 2018

  The breakfast selection was better than most at this price point. There is a Starbucks, a few restaurants, and a ICBC bank with ATM about 15-20 minutes walk away.I was there in the winter. My room was a little too warm for me. Opening the window for 15 minutes helped for about 4 hours. My colleague complained about his room being too cold.The vending machines in the lobby seem like a good idea for a late night snack. I did not use them, but the presence was reassuring.As is typical in many hotels in China, the internet connection speed was often very slow.

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• User:Magdala79

  Trip type:

  Average stay

  08 Jun 2018

  Holiday Inn express is unlike Holiday Inn. It is more like a service apartment for families looking for longer, economical stay. Body Soap and shampoo are provided on the wall type dispenser. However, there is no toothbrush provided. There was a small stove and kitchen area in the room (without pots and pans). Basic coffee, tea and water are provided in the room too. There is a dual-function door for the toilet. The toilet door closes inwards to become a shower area door. However, the design will cause the floor to be wet, regardless of how careful you are after you shower. Hotel is clean and sheets are clean though. The customers here are mainly business men so we do not have to worry about dodgy customers visiting the hotel.

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• User:varun_mukthi

  Trip type: Couples

  An above average stay

  03 Mar 2018

  Stayed for one night as we had a flight from Shanghai Pudong the next day. Location wise, even though it states it is in Pudong district, it is a good 30-40 minute drive away, so not the best. But we had a good stay at this property. Comfortable and quiet rooms, well equipped bathrooms and the breakfast the next day was sumptuous. Overall a very good stay, except the location. Would recommend it.

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• User:ThomasTKLee

  Trip type: Business

  Quiet Neighbourhood, Nothing much around here

  20 Jun 2016

  The location is deserted. Need to walk some distance for food and other amenities. However, that said, the hotel is nice and comfortable. Room size is bigger than other Holiday Inn Express nearer down town. 新金桥智选假日, IHG Social Listening Team at Holiday Inn Express Shanghai New Jinqiao by IHG, responded to this review Dear guest, thank you for your stay in Holiday Inn Express Shanghai New Jinqiao and your exciting comments. From your high mark, we believe you had a very nice stay in our hotel, even though it is located in deserted oasis. Generally speaking, good for sleep. Food and other amenities are within walking distance. You appreciated room size,too. Thank you for your support. Hope your next arrival would be an ever-lasting memory full of delight. Have a nice day. IHG Social Listening Team

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