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Hotel Shanghai Sheshan Oriental - Handwritten Collection

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Hotel Shanghai Sheshan Oriental - Handwritten Collection

locationSongjiang, Shanghai

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About Hotel Shanghai Sheshan Oriental - Handwritten CollectionAbout Hotel Shanghai Sheshan Oriental - Handwritten Collection

Location

This hotel welcomes guests in Shanghai.

Facility

The hotel has a lift and features 368 rooms. The friendly staff at the reception desk are happy to answer any questions. A cloakroom, baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. A business centre with fax machine and photocopier is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi are provided as well. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and a telephone are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Sun loungers and parasols on the terrace invite guests to relax and unwind. For guests who wish to keep active, tennis and crazy golf are available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, squash and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and hydrotherapy treatments. Additional leisure activities include a kids' club, a dance club and a nightclub.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Hotel Shanghai Sheshan Oriental - Handwritten Collection Amenities at Hotel Shanghai Sheshan Oriental - Handwritten Collection

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

    • -

      Car Park

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      Cloakroom

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      Conference Room

    • -

      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

    • -

      Hotel Safe

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      Kids Club

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Nightclub

    • -

      Playground

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Entertainment

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      Children's Pool

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Table Tennis

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

689

Very Good

196

Average

60

Poor

25

Terrible

16

Recent Reviews: 986

  • User:georgehu

    Trip type: Family

    VERY disappointing !

    rating01 Oct 2024

    Pretty disappointed. We used to come here pretty often for staycations in Shanghai. For this week, we booked a Club Millesime room, at a significant cost. But they have really changed the benefits. First, there is no more Club Millesime Lounge. For afternoon tea, they bring a (small) tray to your room. For the happy hour (which used to be a full-on meal with free-flow soft drinks, wine, and liquor selection) is now an VERY basic snack bar with only two type of juice. And since there is no Club Millesime Lounge, it’s just located randomly in the lobby bar. Breakfast was super sad. Again, no Club Lounge. But also no omelette bar, and the vast majority of the items are fried or deep-fried. Pastries, which I’m sure are just ordered from a vendor, tasted really bad. Coffee was really bad too with no plant-based milk options.When we checked in, the staff member was I knowledgeable about Club benefits, The only thing maybe worth coming here for is the beach pool. But we were very sad with this experience because it was so nice before with great food.I’m sad to say it as an Accor All member, but DON’T stay here. There are so many better options for the money. Su Sue, 客户服务/前台 at Sofitel Shanghai Sheshan Oriental, responded to this review Dear Guest, Thank you for taking the time to tell us about your experience at the Shanghai Sheshan Handwritten Collection Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

  • User:ma_gorzatam983

    Trip type: Family

    would be nice if not very serious food poisoning

    rating28 Aug 2021

    I was I sofitel for five days with my family. we enjoyed the time but everything was ruined after last evening meal at members lounge! after this meal I've spend last night having diarrhea and have been vomiting. it's fifth day and I am still sick so it wasn't just regular stomach flu. there was something wrong with food for sure! I am very disappointed because I trusted the sofitel brand and was eating at hotel without a fear about food being such a bad quality, having toxins inside! Su Sue, 客户服务/前台 at Sofitel Shanghai Sheshan Oriental, responded to this review Dear guest: Thank you very much for staying at Sofitel Shanghai Sheshan Oriental Hotel. We have read your feedback carefully, and we apologize for your unsatisfactory staying experience this time. Please believe that ensuring food safety is the bottom line of our service. If you have any matters that need our assistance, or further comments and suggestions, you are welcome to contact us by phone or email at any time. We sincerely hope that we can have it in the near future. Opportunity to make up for this shortcoming and provide you and your family with better services!

  • User:tgdg2021

    Trip type: Solo travel

    Fantastic experience, highly recommended Shanghai getaway!

    rating29 Jun 2021

    Really impressed, it had been recommended by several friends over the last few years. The pool is an absolute blast and the staff are all professional and willing to go the extra mile / Even the lifeguards and pool guys were super friendly! I had a first floor room / beautiful design and layout that backed onto the pool… Will definitely return. Su Sue, 客户服务/前台 at Sofitel Shanghai Sheshan Oriental, responded to this review Dear guest, thank you very much for taking the time out of your busy schedule to leave us your valuable comments. Sofitel Sheshan has 4400 square meters of large outdoor surrounding swimming pool and tropical beach. It only takes a short drive to get away from the hustle and bustle of the city. Your affirmation and support will make us more confident to provide the best quality service. Thank you for your stay and hope that your next stay will be as pleasant as this time!

  • User:Ccccheng

    Trip type: Family

    Travel

    rating20 Apr 2021

    When I came to Sofitel in Sheshan, the most intuitive feeling was that the environment was superior. Although the room was a little old, it didn't affect my check-in experience. It was a wonderful trip. Su Sue, 客户服务/前台 at Sofitel Shanghai Sheshan Oriental, responded to this review Dear Guest: Thank you very much for taking the time out of your busy schedule to leave us your valuable comment. Sofitel Sheshan has a 4,400-square-meter outdoor wrap-around swimming pool and a tropical beach, just a short drive away from the hustle and bustle of the city. Thank you for your stay and hope your next stay will be as enjoyable as this one!

  • User:310fabiof

    Trip type: Solo travel

    Run down

    rating12 Sept 2020

    I have been coming to Sofitel Shenshan for the past 3 years. Always enjoyed the Sunday brunch, swimming pool and Sandy beach.... Before. This year it turned into a pretty unpleasant experience. Not worth the money anymore.The restaurant offers a very poor service far from the expected standards. Both in terms of food quality and service.It is more similar to a cantine.The beach is badly kept, run down, not so clean and overcrowded, with people shouting, ordering delivery fast food and leaving trash everywhere.There is an incredible amount of babies. Nothing against babies of course, I do love kids. But I just want to point this out for those who plan to go there for a relaxing swimming pool weekend. There is absolutely nothing relaxing anymore. It feels more as a huge kindergarten. It can be cute or fun to some extent. But NOT relaxing.I had to give up my staying and leave in the middle of the day out of a huge headache. Wu Elain, 总经理 at Sofitel Shanghai Sheshan Oriental, responded to this review Dear 310fabiof,Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental.We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction.Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service. Kindly drop me a note at h6329-rm@sofitel.com should you wish to take advantage of it.Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of.Once again, thank you for your feedback, which we value greatly.Sincerely,Elain WuGuest Experience Manager

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