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Intercontinental Shanghai Pudong

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Intercontinental Shanghai Pudong

locationPudong, Shanghai

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About Intercontinental Shanghai PudongAbout Intercontinental Shanghai Pudong

Location

The hotel is ideally situated in the heart of the Lujiazui, Shanghai's new financial and business district. Within walking distance guests can find various shopping centres and the metro station Shi Ji. There are restaurants a 5-minute walk away on Zhang Yang Road, the bus station is 200 m away in Dong Fang Road and Shanghai railway station is a 20-minute drive from the hotel, as is People's Square. It is a 10-minute drive to the Bund and the Oriental Pearl TV Tower, and 2 hours' drive to Hangzhou.

Facility

398 rooms, including 18 junior suites, 24 suites, 235 single rooms and 120 double rooms, are located on 24 storeys and can be reached by 5 lifts. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service (for a fee). Complimentary newspapers are available. A business centre with fax machine and projector is available. Lectures, presentations and meetings can be held in one of the 16 conference rooms.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A shower and a bathtub are included the bathrooms. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. An entertainment programme and a kids' club are also options for entertainment.

Meals

Dining facilities include a dining room, a breakfast room, a café and a bar. Guests can dine in 4 restaurants, which have air conditioning and high chairs as well as smoking and non-smoking areas. For breakfast (continental), lunch, and dinner, guests serve themselves at the buffet or choose their favourite dishes from the à la carte options (for lunch and dinner). Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Intercontinental Shanghai Pudong Amenities at Intercontinental Shanghai Pudong

  • Facilities

    • -

      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

    • -

      Bicycle Cellar

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      Bicycle Hire

    • -

      Café

    • -

      Car Park

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      Cloakroom

    • -

      Conference Room

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      Currency Exchange

    • -

      Disability-friendly

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      Foyer

    • -

      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Kids Club

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

    • -

      Golf

    • -

      Gym

    • -

      Indoor Pool

    • -

      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

    • -

      Steam bath

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Bus Station

200 m

Restaurants

300 m

Shopping opportunities

300 m

Underground/Over ground Station

500 m

Park

3 km

River

3 km

Tourist Centre

5 km

Train Station

10 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3322

Very Good

543

Average

114

Poor

46

Terrible

26

Recent Reviews: 4052

  • User:Ian D

    Trip type: Business

    The experience is great and special thanks to yuki Qian for the great service

    rating27 May 2026

    Great experience and stay. It was indeed a great experience

  • User:Adam S

    Trip type: Business

    Perfect stay in the heart of Shanghai

    rating16 May 2026

    This past few days I have been staying at the Hotel Intercontinental Shanghai Pudong on business. The room was incredibly comfortable and had a large soft bed. The amenities in the room were good including a nespresso machine. I utilized the executive lounge and was helped by three wonderful staff in the morning - Anne, Annie, and Yvonne. The breakfast was quite expansive at the lounge. Overall the stay was excellent and I would come again Carolyn Zhang, General Manager at InterContinental Shanghai Pudong by IHG, responded to this review Dear Guest,Thank you for choosing to stay at the Intercontinental Shanghai Pudong and for taking the time to share your perfect stay experience.We are delighted to hear that you enjoyed the comfort of our guest room, the large soft bed, the Nespresso machine, and the breakfast selection at our Executive Lounge. Your kind recognition means a great deal to us.A special thank you for highlighting the excellent service provided by Anne, Annie, and Yvonne from our Executive Lounge team. We will be sure to share your compliments with them – it will truly make their day.We look forward to welcoming you back to your “home away from home” in the heart of Shanghai in the near future. Please do not hesitate to reach out to us directly if your business or leisure travel brings you back to the city.Wishing you all the best.General Manager,Carolyn Zhang

  • User:KS L

    Trip type: Business

    Exceptional Service and Highly Recommended

    rating11 May 2026

    I had a wonderful stay at this hotel and wanted to share my appreciation for the team. The property is exceptionally clean, and the overall service is both professional and excellent.I would like to give a special mention to the Concierge team, who went above and beyond to support me in recovering a lost item. Their efficiency and helpfulness made a stressful situation much easier.Additionally, I want to recognize Vivi from the housekeeping team. She did a fantastic job cleaning my room and demonstrated a wonderful attitude. Her respect for guests and attention to detail are truly commendable.I highly recommend this hotel to anyone looking for a top-tier experience. I look forward to returning soon! Carolyn Zhang, General Manager at InterContinental Shanghai Pudong by IHG, responded to this review Dear Guest,Thank you very much for your kind review and for choosing to stay with us.We are thrilled to hear that you had a wonderful experience and that our cleanliness and service standards met your expectations. Your recognition means a lot to our team.A special thank you for highlighting our Concierge team—we're glad they could assist efficiently with your lost item. We have also shared your lovely feedback with Vivi from Housekeeping, who is truly deserving of your praise for her excellent attitude and attention to detail.Thank you once again for recommending our hotel. We look forward to welcoming you back soon for another exceptional stay.General Manager,Carolyn Zhang

  • User:travelgeekuk

    Trip type: Couples

    Premium club room comes with lots of perks

    rating09 May 2026

    Highly recommend the Premium room with club lounge access, it provides great value for money if you have enough time to try the:- afternoon tea (2-4pm) includes tea/coffee and small sandwiches, cream cakes- early evening buffet and drinks (5.30-8pm) includes an excellent selection of food and as much alcohol as you can drink!- free drinks voucher at the hotel barYou pretty much don’t need to leave the hotel! The room was comfy and had all the amenities you could need. However it is showing its age and there were a few issues including the blind not closing properly; but the hotel fixed this quickly. The other issue was the bathroom door not closing properly and making an awful sound. If you’re afraid of heights then I’d recommend you don’t walk in the atrium as it will cause vertigo.A brilliant option for Shanghai, the metro is a 5-10 minute walk away (closest exit is #12).Breakfast is a delicious affair with plenty of choice and free ingredients used throughout. Thanks to Annie, Anne and Yvonne who are helpful, patient and lovely throughout our stay. Carolyn Zhang, General Manager at InterContinental Shanghai Pudong by IHG, responded to this review Dear Guest,Thank you for your detailed review and for recommending our Premium Club Room.We're delighted you enjoyed the club lounge perks, breakfast, and convenient location. Your kind words for Annie, Anne, and Yvonne mean a lot to us — we will be sure to share your compliments with them.We also appreciate your honest feedback regarding the room maintenance issues (blind and bathroom door). Please accept our apologies for the inconvenience caused. We have addressed these with our team to prevent future occurrences.Thank you for the helpful note about the atrium for guests afraid of heights.We look forward to welcoming you back on your next trip to Shanghai!General Manager,Carolyn Zhang

  • User:CommentXYZ

    Trip type: Friends getaway

    Truly World-Class Hospitality That Feels Like Home

    rating06 May 2026

    Although the hotel has been in operation for many years, its facilities continue to be exceptionally well maintained and professionally managed. What truly stands out, however, is the outstanding service at every level—professional, thoughtful, sincere, and genuinely welcoming. The hotel truly delivers a “home away from home” experience.The attention to detail is remarkable. For example, in the restaurant on the first floor, staff cleaned tables meticulously, repeatedly checking carefully rather than rushing through the task. The hosts and hostesses greeted guests promptly and courteously, while both managers and service staff remained highly attentive to guests’ needs and behaviors, proactively offering assistance in a warm and natural manner. Even small gestures—such as staff thoughtfully handing over a soup spoon after noticing a guest’s needs—were done gracefully without interrupting the dining atmosphere. Special thanks to Mr. Dan.Housekeeping service was equally warm and professional. Staff were attentive without being intrusive—for instance, quickly stepping in to help open doors or carry items when guests’ hands were full. Room cleaning was polite, efficient, and spotless. Special thanks to Ms. Vivi and Ms. Ella on the 17th floor.The Executive Lounge is truly among the finest experiences in any luxury hotel, both in atmosphere and service. The etiquette feels genuine rather than scripted, while the service remains professional, attentive, and exceptionally warm, making guests feel truly valued and respected. This is also one of the main reasons I continue to return for repeat stays. Special thanks to Ms. Annie, Mr. York, Mr. Andrew, and Ms. Anne.The front desk staff were efficient, kind, and always willing to help. Special thanks to Ms. Lydia and Ms. Olive.Finally, sincere appreciation to Ms. Samantha Shen from the Guest Relation Office for her genuine recognition of elite members and for arranging a suite upgrade. Carolyn Zhang, General Manager at InterContinental Shanghai Pudong by IHG, responded to this review Dear Guest,Thank you for your incredible review and for choosing our hotel.It is truly heartwarming to read that our team made you feel at home, from the meticulous cleaning in our first-floor restaurant to the warm, intuitive service in the Executive Lounge and Housekeeping. Your kind recognition of Mr. Dan, Ms. Vivi, Ms. Ella, Ms. Annie, Mr. York, Mr. Andrew, Ms. Anne, Ms. Lydia, Ms. Olive, and especially Ms. Samantha Shen from Guest Relations means the world to us. We are proud to know that our genuine care and attention to detail have earned your trust and loyalty.Knowing that the Executive Lounge continues to be a key reason for your repeated stays is the highest compliment we could receive.Thank you once again for your thoughtful words. We are already looking forward to welcoming you back for another "home away from home" experience.General Manager ,Carolyn Zhang

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