Intercontinental Shanghai Wonderland

Recent Reviews: 2814

• User:fleumoie

  Trip type: Friends getaway

  Stunning hotel, disappointing service

  30 Apr 2026

  Love staying at InterContinental hotels, so when I finally had the chance to bring my friend to InterContinental Shanghai Wonderland, I was really excited. The hotel itself is absolutely gorgeous, truly unique.However, the service unfortunately did not match the setting. The lady at check-in came across as quite rude, rushed us through the process, and left several of our questions unanswered, which wasn’t the welcoming start we had hoped for. We also did not receive proper assistance with our luggage, and I was left carrying multiple shopping bags myself, which felt surprising for a hotel of this standard. In addition, we tried calling reception and in-room dining (room service), but no one answered, which felt quite unprofessional and frustrating. The breakfast was alright, not bad, but not particularly memorable, but I do want to highlight that the breakfast staff were very sweet and welcoming. Overall, while the hotel is stunning and worth experiencing, the service fell short of the standard I usually associate with InterContinental, which took away from the overall stay.

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• User:RvMDl

  Trip type: Family

  fun option for the family

  27 Mar 2026

  as a family living in shanghai, we decided to stay 1 day in this hotel and have our children enjoy both the wonderland and the smurfits parks next to it.the hotel itself is nice, feels modern, clean, sleek.we were in room 522 and it was spacious, with a great view of the 8.30 pm show (really good show, by the way)breakfast was quite good, the cooks were able to prepare eggs benedict for our family.one thing i would recommend the hotel management to train their staff is on understanding the "do not disturb" tag. if that is on, please, avoid calling our room to check how we are doing or knock on the door, even if it is to give a nice platter of fruit. overall, for us, as a family living in shanghai, it was a nice 1 day "nearby staycation".

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• User:GL123456L

  Trip type: Couples

  Christmas Surprise

  26 Dec 2025

  I will write factual points only below.Reception was pleasant and water show in reception very good.As IHG Member there were actually no benefits if you book a promotion offer, this seems to be the case in several hotels.We paid for an upgrade but actually only benefit was 13th floor but not allowed into executive lounge. Band in reception was very poor, very limited atmosphere for such a festive season.Room was pleasant but nothing fancy basic even we paid for the upgrade only two coffee capsules had to ask for more.In lobby bar had to wait 12-15 minutes for orange juice, service very basic.In general stay was OK but nothing festive about the Hotel - Top Management very poor, middle management solved a few things but nothing with emotion or feelings in such a festive period.Breakfast; would not spend the money nothing special very very average.Christmas Dinner was Good.Night show inside hotel was Good.Overall would not stay again / Hotel needs some investment, not value for money.IHG Customer Service online was excellent, without their support nothing would happen.

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• User:spam972

  Trip type: Solo travel

  Disappointing.

  04 Oct 2025

  The hotel is an architectural wonder and maybe I set my expectations too high as this place has been on my bucket list since it opened 7 years ago but I was hoping for a relaxing stay in an amazing environment but only half of that came true. The place feels a little run down but the worst is the mildew. I was on the top floor and I believe it gets worse as you go down (from others reviews). I am a super light and sensitive sleeper and between the mildew, noisy/rattling dehumidifier in the room and hall light that seemed impossible to turn off I got no sleep and physically felt sick from the mildew. There’s nothing that can be done, it’s a poorly designed building as the whole structure wicks up the moisture from the quarry. I had a butler assigned to me when arriving who was always on hand and very kind (though I didn’t really need one) but on checking out they make you give a 5 stars review on the spot and ply you with a teddy bear gift in return which I find super manipulative and makes half the reviews dishonest. When I refused the teddy bear and instant review I was asked not to write any review at all if it wasn’t five star. Again I found this dishonest and rude and put even more disappointment in the stay. Lastly if anyone from International is reading this, the uniforms are dated, I’ll fitting and shabby. I just feel for a 5 star place it could have been better (but that’s a person who has had no sleep, feeling sick from bad air and being cornered to writing a fake review). The entertainment (quarry light show) was amazing and if you are not expecting much and don’t mind a little mildew then it’s a great hotel.

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• User:Scott8446

  Trip type: Family

  Lovely Weekend Break

  06 Sept 2025

  Spent a night here with the family in a club room on the 11th floor in a twin room. Beds were big as my daughter who is 5 share with my wife and the bathroom had a large bath. The advertisement said a spa bath and it was a large bath but had no jet features. Balcony was large with a great view of the cliffs and activities. Club access was also provided with some afternoon tea consisting of cakes and hot food, teas, coffee and soft drinks. Cocktail drinks were also served and had most drinks but not gin, some prosecco and beers. Food was also provided and enough for an evening meal. However, some food choices went very quickly and were.replaced with chicken nuggets and chips which was disappointing considering it's a lounge. Cold beers were also at a premium and only a few cold beers of each option were provided. Breakfast was really good and is on par with most top hotels in Shanghai. Activities were really good and from check in to check out we had an action packed 24hrs with a comfortable sleep in between. Service was fine for the time we were there but nothing special compared to other hotels in Shanghai. So if you want to stay in a unique place away from the hassle and bussle of Shanghai this is a good option. But if you just want to stay in an amazing hotel Shanghai has plenty of options.

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