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Jing An Shangri-La West Shanghai

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Jing An Shangri-La West Shanghai

locationJing'an, Shanghai

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About Jing An Shangri-La West ShanghaiAbout Jing An Shangri-La West Shanghai

Location

This hotel warmly welcomes guests in Shanghai.

Facility

The hotel has a lift and features 466 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the car park for a fee. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests are sure to get a good night's sleep in the king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A refrigerator, a mini fridge and a tea/coffee station are standard features. There is also an ironing set and a trouser press. Other features include a telephone, satellite television, a radio and WiFi (no extra charge). A turndown service provides additional comfort. Slippers are included. The bathrooms have a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including tennis, a gym, a spa, a sauna, a steam bath and massage treatments.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Jing An Shangri-La West Shanghai Amenities at Jing An Shangri-La West Shanghai

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Tennis

LocationLocation

Map preview

Around this property:

Centre

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3526

Very Good

191

Average

57

Poor

21

Terrible

29

Recent Reviews: 3824

  • User:Trail29362816726

    Trip type: Solo travel

    Coasting on the Name: DO NOT Waste Your Amex Benefits Here

    rating25 Apr 2026

    My first Shangri-La stay. Almost certainly my last.The room had visible mold in the shower, an aged and cracked shower mirror, and one morning reeked of cigarette smoke with no air purifier in sight. At a five-star property in 2026 in Shanghai. Embarrassing.At check-in, I was told I didn’t qualify for the upgrade booking through Amex as part of my credit card benefits, only for the same front desk clerk to immediately offer me a paid upgrade to a different room on a higher floor. So the rooms existed. The upgrade was possible. It just required my wallet. That’s not policy, that’s a hustle. If you’re planning to use your Amex benefits here, don’t. Burn them at a property that actually honors them; this isn’t the place.On departure, I had a lot of luggage which was not easily manageable. Nobody offered to help. Nobody asked how my stay was. Just a deposit refund and a “K, bye.” At the Shangri-La.Breakfast staff were already short and annoyed before the restaurant had served a single guest. It opened literally 30 seconds prior to me walking in. Afternoon tea was the one bright spot, but only because of the lovely women working it. They were so kind, attentive, and really tried to make it a beautiful experience despite the hard product failing to deliver a great experience. The food was dated, overly sweet, and worse than teas I’ve had at no-name establishments, including one in a mall in the middle of Bangkok. Warm scones and polite staff can’t carry a whole service especially one for CNY 569!The Kerry Centre attachment is convenient. That’s the entire pro column.Don’t book on the strength of the name. The badge is doing all the work, and there’s nothing underneath it.

  • User:arkom

    Trip type: Family

    Not bad but also not good

    rating16 Apr 2026

    Nothing really negative or positive to say. Booked through Amex FHR, which was never acknowledged although benefits were explained. There was no mention of room upgrade, but when I inquired, they informed me that the room type I had booked was not eligible. They even displayed the upgraded room options on their screen, just to clarify, I didn't push the matter they showed it me voluntarily. There are 2 types of standard rooms deluxe and premier. I booked the premier which was the only one available and that was considered the upgradable room. They have club rooms but they won't upgrade to them unless you book a club room. They did give us a high floor corner room which was nice. For some reason the only electrical outlet is on one side of the bed. There's another one at the desk but it's inconvenient. I called to front desk to ask if there was another one any in room, but they had a hard time understanding my question, which brings up another issue. English is not a strong point at this hotel and communication at times can be a bit frustrating.Breakfast was disappointing, if it wasn't included in the rate i would've skipped it. Variety is there but everything just tasted bland.Location is convenient and pretty easy to get around. Rita Huan, Marketing at Jing An Shangri-La, Shanghai, responded to this review Dear guest, Thank you for taking the time to share your honest feedback with us. It is regretful to read that we have not met your expectations at first. Please allow me to apologize for any oversight on our service and inconvenience caused. At the Shangri-La, we hope to always delight our guests with thoughtful service from the heart. Rest assure we will reinforce and double-up our training for service excellence. We look forward to welcoming you back in the near future. Jing An Shangri-La, Shanghai

  • User:Vacation22721908717

    Trip type: Couples

    Beautiful hotel! Highly recommend them.

    rating18 Mar 2026

    We stayed at the Jing-An Shangri-La in Shanghai for 4 nights ahead of a cruise. We booked the Horizon Club, Executive Room. The room was beautiful and we really enjoyed it. The hotel staff were amazing and they went out of their way to accommodate anything that we needed. This was the 2nd time we have stayed at his hotel chain and we would definitely stay at there hotels around the world again. 5 Star! Rita Huan, Marketing at Jing An Shangri-La, Shanghai, responded to this review Dear guest, Warmest greetings from Jing An Shangri-La, Shanghai. Thank you so much for sharing your positive review with us. We are very pleased to hear that you had a wonderful dining experience at our award-winning restaurant. My team and I look forward to welcoming you back in the near future! Jing An Shangri-La, Shanghai

  • User:Abigailm123789

    Trip type:

    Outstanding Stay

    rating16 Dec 2025

    We had a wonderful stay at Jing An Shangri-La, Shanghai and truly felt well taken care of from start to finish.Camille and Joyce were exceptional. They were thoughtful, attentive, and always one step ahead, making everything feel easy and personal.Thank you as well to Stevanus and Nancy for their warm and professional service throughout our stay.A special mention to Coco, whose leadership clearly sets a high standard. The consistency and care shown by the entire team really stood out.We would gladly stay here again and highly recommend this hotel. Rita Huan, Marketing at Jing An Shangri-La, Shanghai, responded to this review Dear guest, Thank you for taking the time to share your wonderful experience at our hotel. It was indeed a pleasure to serve you on this special occasion. I am glad to learn our services having impressed you and I will be sure to share your kind words with the team. We look forward to welcoming you back again in the near future.Jing An Shangri-La, Shanghai

  • User:busybee2775

    Trip type: Solo travel

    Stunning

    rating22 Nov 2025

    Was there on my 24 hrs off from business meetings. Wanted to stay in the cool area where I can walk to French Concession and Bund (that is a bit far of a walk but doable). The hotel is lux - as also indicative of a crowd. Located in Jing An area, that is upscale shopping area (akin to Madison Ave in NYC). Hotel is gorgeous, offering amazing views of beautiful Shanghai. Room is comfortable with all the amenities (no Japanese toilet, unfortunately). Breakfast is plentiful. Service is impeccable. Hotel is an easy walk to French Concession, down the street from a fancy mall with really good dim sum. Hotel has a nice restaurant and bar on the 4rth floor. Bund district is either an hour walk or a 20 min taxi ride. Airport is about an hour. Traffic in Shanghai is insane so plan accordingly. Take a ride up one of the multitude of towers in Bund district to appreciate the views. And have a red rice wine latte in one of the cute coffee shops. Great place to visit

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