Novotel Shanghai Qingpu Excellence

Recent Reviews: 2186

• User:gioaba95

  Trip type: Business

  Good experience

  26 Sept 2025

  I'm in Shanghai for work and accommodation in this hotel. The staff is very friendly and helpful. Ike in particular helped me, a kind and fast guy who immediately solved my problem during meals. The hotel is nice, clean, offers both the gym and a laundry area. The rooms are spacious and the beds are comfortable. Wu Xiaoli, 营销 at Novotel Shanghai Qingpu Excellence, responded to this review We highly appreciate your comments regarding your stay at the Novotel Shanghai Qingpu Excellence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

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• User:月 张

  Trip type: Friends getaway

  唐餐厅

  18 Apr 2025

  The cleanliness of the room was impeccable, every nook and cranny was clean and comfortable, and the breakfast buffet was more than expected. When dining in the restaurant, I felt full of experience, especially Miss Lucy in the restaurant was super enthusiastic, always paying attention to the needs of guests, cleaning the table in time, and directly filling the service details, which was a great feeling!

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• User:Maree R

  Trip type: Couples

  New Hotel That Needs Some Improvements

  28 Mar 2024

  It's way out of town but has a few local restaurants, a bar and cafe very close. Good shower and comfortable beds and the first to have a string line in the bathroom for hanging clothes. But... The room was hot and the aircon didn't work, we had to get a fan, open the window the tiny bit we could and leave our door open to cool the room down, I also had to repeat this at 1am when I woke to the temperature unbearably hot again. The staff were very helpful and tried to offer solutions but they really just need to get the aircon working. Breakfast was also a letdown, cereal was all of the sugary varieties, no bacon or pastries.

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• User:mackenziewinter

  Trip type: Friends getaway

  Stylist hotel, room and amenities. Breakfast buffet was a let down.

  06 Mar 2024

  We visited this hotel as apart of a tour group. For the most part it ticks all box’s, except the breakfast buffet. There is very little variety, and it is overwhelmingly busy regardless of the time you get down. The bread provided is stale, and there seems to be more vegetables than actual food. This was by far the worst breakfast in china I have had so far, and being the last place I’ll be staying before I depart, is beyond disappointing. Being this a staple hotel, and the most ambitious of the entire tour, this was certainly a major let down. Breakfast is supposed to make your day, not ruin it. Do better. Wu Xiaoli, 营销 at Novotel Shanghai Qingpu Excellence, responded to this review Dear Guest, We appreciate your sharing of your concerns at the Novotel Shanghai Qingpu Excellence. I am sorry that your experience did not meet your expectations， please allow me to express my sincerest apologies. IT is so important for us to improve our breakfast according to your feedback. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. And it is our hope that you will give us the opportunity to better serve you in the near future.

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• User:JElliot32

  Trip type: Friends getaway

  Way out of town

  06 Oct 2023

  We stayed in this hotel as part of group tour and in many regards it ticks all the right boxes: it is new, the rooms are spacious and clean (including the biggest bed I think I have ever seen), the lifts are fast and whisper quiet and reception was very efficient. Excellent selection at the smorgasbord breakfast. However, the downside - and it was a big one for us - is its distance from historic downtown Shanghai - the Bund, Nanking Road, the river, Shanghai Tower and the skyscrapers in the 'new' Pudong area. The hotel is located on the far western outskirts of metro Shanghai in a nondescript residential and industrial area. It has no character at all. Getting to and from central Shanghai' by coach (as our group did over several days) on the city's totally overloaded freeway system took anything from 60 to 90 minutes. Shanghai is one of the great world cities - and you can sense that when you're say on the Bund. The pulse is palpable. At Qingpu you may as well be in some anonymous Chinese town. Excitement is the last thing that comes to mind. Wu Xiaoli, 营销 at Novotel Shanghai Qingpu Excellence, responded to this review Dear Guest, thank you for taking the time to tell us about your experience at the Novotel Shanghai Qingpu Excellence. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. If you are first time to come to China or Shanghai , modern views and traditional Cultura are both worth taking time to have a look . there is a traditional town named ZhuJiajiao just arround our hotel . it is also a good Choice. Thank you again for choosing our hotel.

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