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Novotel Suites Shanghai Hongqiao Hotel

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Novotel Suites Shanghai Hongqiao Hotel

locationQingpu, Shanghai

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About Novotel Suites Shanghai Hongqiao HotelAbout Novotel Suites Shanghai Hongqiao Hotel

Location

This hotel warmly welcomes guests in Shanghai. For those in need of an adults-only holiday, it provides everything needed for a pleasant stay.

Facility

This hotel has a lift and a reception desk. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. There are also a number of shops that make for great strolling and browsing. Children can enjoy the playground. Parking facilities available to guests include a garage and a car park. Further services include a 24-hour security service, a babysitting service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A fax machine is on hand for guests' business and communication needs.

Rooms

Central heating ensures that rooms maintain just the right temperature. Rooms have a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a minibar are also available. A telephone, satellite television and WiFi provide all the essentials for a comfortable holiday. Bathrooms are equipped with a whirlpool bath and include a hairdryer. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, aerobics and a spa. Children are well looked after in the kids' club.

Meals

There is a restaurant on the premises. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Amenities at Novotel Suites Shanghai Hongqiao Hotel Amenities at Novotel Suites Shanghai Hongqiao Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2

Very Good

6

Average

3

Poor

0

Terrible

3

Recent Reviews: 14

  • User:888gss

    Trip type: Family

    Great choice for a family to stay!

    rating02 Mar 2023

    We stayed here for 3 nights. The suites are very spacious and layout is duplex. The rooms and bathrooms were absolutely clean. I recommend this hotel to big family for a comfortable stay. The hotel is connected with a mall which has some nice cafes, restaurants, supermarket and a movie theater too. Just behind the hotel, there is also a nice street called Lidoway which is good for a walk with lots of cafes, restaurants around.

  • User:NomadGargi

    Trip type:

    Spacious Rooms!

    rating02 Jan 2020

    We travelled as family with a toddler and stayed for a night only. Room: Must say we really enjoyed the neat, well designed and spacious room (Superior suite with 1 King bed)Service: We weren't very satisfied with the check-in. The staff at the reception was rather dry and to the point. Had some difficulty with communicating in English. Breakfast: Didn't try. We just ended up buying some cereal, milk and fruit from the supermarket in the nearby complex.Location: Just as you exit the door from the breakfast restaurant you enter into a complex where you can find few restaurants, shops and supermarket. Airport and Railway station is a short 5/10 mins taxi ride from the hotel. Novotel_Suites, 总经理 at Novotel Suites Sha Hongqiao, responded to this review Dear Nomad Gargi,Thank you very much for chosen to stay at Novotel Suites Shanghai Hongqiao and appreciate that you have taken the time sending us your review.All ratings and constructive comments are very valuable for us in order to continue raising the bar of services. The points you were not satisfied with fully, I have addressed to manager concerned to making sure that we work on adequate improvements and meeting your needs and expectations better in future.We are excited welcoming you back again in very near future.Sincerely,Amanda Liu

  • User:TheSudhir

    Trip type: Business

    Great Suits good Breakfast

    rating25 Nov 2019

    I'd have loved to write great breakfast too but they still have a lot of scope for improvement in Food taste. Sausages were dry, Fried rice was very average and so was the overall breakfast experience.When it comes to room, Housekeeping and service, They get 200 marks out of 100Very spacious, very well designed rooms with lots of space and big bathrooms. They set up a nice standard of SPACE for hotel industry. Novotel_Suites, 总经理 at Novotel Suites Sha Hongqiao, responded to this review Dear Valued Guest,In name of the entire team at Novotel Suites Shanghai Hongqiao, I would like to thank you for staying at our hotel recently and for sharing your experiences with us and the TripAdvisor community. I will share your comments with our team. We truly value both positive and constructive feedback as this helps us to constantly improve our product and services. From your ratings I do understand that during your stay you have experienced challenges with the breakfast food taste. Please be assured that in the near future we have in the breakfast quality for making sure that we meet your expectations and needs better in the future.Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction.Sincerely,Amanda LiuGeneral Manager

  • User:BenoitN101

    Trip type: Business

    Multiple stays at Novotel suites

    rating22 Nov 2019

    I stayed multiple times at the Novotel Suites Hongqiao since it was open.There are points I could accepts at the beginning but that I cannot anymore.• It’s an international hotel and almost no one speaks a word of English, it’s very difficult to ask for anything.• It’s the only Accor hotel I know that has no international TV channel on offer! Just one Chinese channel in English. This is totally unacceptable.• They have apartment and there is almost no equipment in them. Not even a cutting board, a decent knife or even a towel…• The mattress is of very low quality.• You receive a drink voucher being a platinum member but it’s almost impossible to redeem it.• The quality of the breakfast is very low, the juices are awful, no one speaks English… Novotel_Suites, 总经理 at Novotel Suites Sha Hongqiao, responded to this review Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your ratings and constructive comments are very valuable for us. From your ratings I do understand that during your stay you are unsatisfied with staff poor English, we will strengthen the English training so that we meet your expectations and needs better in the future. I also have shared your comments with management concerned, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amanda LiuGeneral Manager

  • User:psthekid

    Trip type: Business

    The hardware is not up to expectations

    rating26 Sept 2019

    Saw this new hotel via Expedia, and decided to give a try.At the time of arrival, the staff was very friendly, and helpful. This did well maintain the service culture of the Accor group.After settle in the room, my trip of surprises starts; This hotel they only serve food until 1800hrs, and yes, you get get food from a local shopping centre right outside, and they close at 2100hrs. Of course, one can always relay on APP similar to UberEat.By the way, there wasn’t a bar around in the evening as well.Next morning, after I got up, and about to take shower, and realize the hot water took over a minute before it decided to start, great to start the day with a cold shower. Last but not the least, the door lock finish off my stay by terminates my entry 8 minutes before 12:00, Still, I have to say, the staff who serve me was very nice again.As a international class hotel, I really felt that these minor happening should be handle, and do something about it Novotel_Suites, 总经理 at Novotel Suites Sha Hongqiao, responded to this review Dear psthekid,Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We always encourage our guest to discover the delicous cuisines in the Lidoway town which is 10 minutes walking distance next to us, as our restaurant closed at 18:00, and for the shower and the door lock, we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

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