THE ONE Shanghai Downtown, Vignette Collection

Recent Reviews: 587

• User: Nabila M

  Trip type: Family

  Comfortable, Convenient & Family-Friendly Stay

  We absolutely loved our stay here! The staff were extremely friendly, helpful, and accommodating throughout our visit.Since the hotel didn’t have a halal menu, the staff went out of their way to help us with vegetarian options. They were incredibly understanding of our dietary needs—even when we asked them to wash a pan separately so they could prepare eggs for us. They kindly did this for us, whi… Read moreWe absolutely loved our stay here! The staff were extremely friendly, helpful, and accommodating throughout our visit.Since the hotel didn’t have a halal menu, the staff went out of their way to help us with vegetarian options. They were incredibly understandi… Read more

• User: Hania K

  Trip type: Family

  Ok experience

  Location is very good. The hotel has a really good location. The rooms are large and spacious. The staff is nice and helpful. My problem is the cleanliness of the rooms. Hygiene is really bad. Our first room was not cleaned properly. We got a new room but this room was not very clean either. Dirty walls and cracks. The hotel needs renovation. The cabinets in the kitchen and toilet are old and fall… Read moreLocation is very good. The hotel has a really good location. The rooms are large and spacious. The staff is nice and helpful. My problem is the cleanliness of the rooms. Hygiene is really bad. Our first room was not cleaned properly. We got a new room but this… Read more

• User: S1331IImm

  Trip type: Family

  Probably want to avoid until renovated

  Chose this hotel after reading that it was "last renovated in 2026" but as of April this is not the case and rooms are very unfortunately showing their age. Our suites had very dated decor along with cracked and chipped surfaces/corners/walls/paneling, and appliances that are over a decade old. In one of our rooms, a cabinet door fell off its hinges and a reading light dislodged from the wall. The… Read moreChose this hotel after reading that it was "last renovated in 2026" but as of April this is not the case and rooms are very unfortunately showing their age. Our suites had very dated decor along with cracked and chipped surfaces/corners/walls/paneling, and app… Read more

• User: normtam

  Trip type: Family

  A Decent Stay But Value Not There

  Travelling with my wife and 2 teenage daughters, this was our first ever trip to Shanghai. There is an abundance of hotel options however we sought one out close to Nanjing Road / The Bund that was also large enough to accommodate all 4 of us in an apartment style configuration. Not a lot of properties checks all the boxes so we opted for the One Suites. Without a doubt, location is the primary ap… Read moreTravelling with my wife and 2 teenage daughters, this was our first ever trip to Shanghai. There is an abundance of hotel options however we sought one out close to Nanjing Road / The Bund that was also large enough to accommodate all 4 of us in an apartment s… Read more

• User: janjansim

  Trip type: Friends getaway

  Great location but average experience for a Kempinski property.

  We chose this hotel mainly for its excellent location as well as it's apartment set-up which is suitable for a group of girls travelling together — it’s close to everything we needed, which made getting around very convenient.However, there were several aspects of our stay that fell short of what we would typically expect from a Kempinski-branded property. The two-bedroom apartment felt somewhat d… Read moreWe chose this hotel mainly for its excellent location as well as it's apartment set-up which is suitable for a group of girls travelling together — it’s close to everything we needed, which made getting around very convenient.However, there were several aspect… Read more