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Twelve At Hengshan, A Luxury Collection Hotel, Shanghai

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Twelve At Hengshan, A Luxury Collection Hotel, Shanghai

locationXuhui, Shanghai

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About Twelve At Hengshan, A Luxury Collection Hotel, ShanghaiAbout Twelve At Hengshan, A Luxury Collection Hotel, Shanghai

Location

This hotel warmly welcomes guests in Shanghai.

Facility

The hotel has a lift and features 171 rooms. The friendly staff at the reception desk are happy to answer any questions. A cloakroom, baggage storage service, safe and currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the courtyard from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A telephone, a TV, a radio, a stereo system and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. A sun terrace is a great place to while away the hours. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sport and leisure facilities at the hotel include a gym, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments, hydrotherapy treatments and a solarium. Children are well looked after in the kids' club.

Meals

Dining facilities include a restaurant, a café and a bar. Full board can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Twelve At Hengshan, A Luxury Collection Hotel, Shanghai Amenities at Twelve At Hengshan, A Luxury Collection Hotel, Shanghai

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Full Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

648

Very Good

106

Average

49

Poor

21

Terrible

37

Recent Reviews: 861

  • User:384kittyc

    Trip type: Business

    Good service and friendly hotel with good breakfast

    rating12 Nov 2025

    I stay 2 days at this hotel with an upgraded suite! The room is super comfy and the service is good specially at their restaurant for breakfast! Happy to come here again!

  • User:youli_in_asia

    Trip type: Family

    Amazing hotel. Peace and serenity in a bustling city.

    rating07 Nov 2025

    Stayed for one night (unfortunately) and it was memorable indeed. Upgraded to a premium garden view room. A huge room with a gigantic bed together with a day bed, a couple of single person sofas and a small balcony overseeing the beautiful garden. You definitely do not feel like you're in the middle of one of the biggest cities in the world. The rooms are super clean and even the bathroom is massive.We were kindly provided with one complimentary breakfast for our son and the breakfast spread was truly amazing. Showcasing highlights of Chinese culinary delights as well as western staples.The hotel was also conveniently located with a subway station right outside and numerous busses close by to parks and malls. It's located in the old French concession area so beautifully tree lined streets and walking distance to cafes and restaurants.

  • User:Travelhui

    Trip type: Friends getaway

    Spacious Rooms; Poor Service

    rating07 Nov 2025

    The best thing about this hotel is its spacious rooms. The location is inside the Xuhui area, which overlaps with the former French Concession. It's a pretty area, with tree-lined streets and mostly western cuisine eateries. The room stay experience, however, was not great. The automated toilet seat in one of our room only opened half way then slammed shut, hitting you as you try to sit. The hot water ran out at night in the other room at night. The light switches are not well labeled and difficult to use. The service, however, was the worst part. We arrived at 12:30 and the rooms were not yet ready. We asked to store our luggage so we can go out to lunch. Instead of asking the bell service to come, the front desk (Tyler Jin) told us to walk our luggage back to the front ourselves. He then told us we'd be called when the rooms are ready. When we still didn't get a call at 2:30 (past the 2:00pm checkin time), we returned and asked for status, and were told only one of the two rooms was ready. Ultimately, they found two rooms on the same floor (but not adjoining as we had hoped) that were ready. Throughout this process, Tyler (who was the front desk manager) refused to make eye contact and never uttered one work of apology. Truly astonishing inability to engage with customers.The hotel property is large, yet devoid of service personnel. You often can't find anyone to ask questions or get directions. When we called to ask for firm pillows, the customer service didn't know what to do. We then asked "what kinds of pillows do you have?", she rattled off a few options, including foam. When we said: "Yes, we'd take the foam pillows", she said: "I have to ask if we have them..." So we asked her to call back and let us know. She never called.I would not recommend this hotel.

  • User:jcmsak1

    Trip type: Couples

    diapointment

    rating06 Jun 2023

    I had excellent memory of this hotel where I stayed in the past.while infrastructure is still very best in shanghai , service quality dropped to abysmal level for a so said luxury hotel. only coffee shop was open , food choice was poor , quality poor to the point of having a gastrointestinal illness the day after .I won’t recommend this hotel at this price ! Rob Spiekerman, 总经理 at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan by IHG, responded to this review Dear jcmsak1,Thank you for choosing stay at HUALUXE Shanghai Twelve at Hengshan and shared your experiences with us. We would like to express our sincere apologies for the issues you have encountered during you stay at our hotel. It shows that the quality of our service is lower than before, the food choice and food quality are poor. We will inform Front Office Department,Housekeeping Department and Food&Beverage Department to strictly follow the IHG's standards to improve the quality of our services and take immediate corrective and supervisory measures to prevent the recurrence of such issues. Hope to have the opportunity to serve you next time.Best regards,

  • User:152maximb

    Trip type: Business

    Boutiqish hotel in a great location

    rating15 Sept 2021

    Excellent location and service (except for cleaning) at this hotel. Room designs/execution are not the best though: carpet on the floor looks dirty, blinds and curtains only completely open or close - no half way option. In fact,. A little suspect of the cleaning - throughout my entire stay there was someone's old dry contact lens on the floor. I was curious if it will get cleaned up during my 4 night stay, but it never did. Other than that, good experience. I wish the sauna worked in the health centre. Rob Spiekerman, General Manager at HUALUXE Hotels and Resorts Shanghai Twelve at Hengshan by IHG, responded to this review Dear 152maximb,Thank you for choosing stay at HUALUXE Shanghai Twelve at Hengshan and shared your experiences with us. We would like to express our sincere apologies for the issues you have encountered during you stay at our hotel. It shows that there is still a lot of room for improvement in our work, and we weill take immediate corrective and supervisory measures to prevent the recurrence of such issues. Hope to have the opportunity to serve you next time.Best regards,

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