Crowne Plaza Barranquilla

Recent Reviews: 165

• User:alhfa

  Trip type: Solo travel

  This hotel it's not safe your belongings could be robbed / este hotel no es seguro sus pertenencias pueden ser robadas

  02 Jun 2024

  I stayed at this hotel for three nights from May 30 to June 2, 2024. My stay was very negative because the people in charge of cleaning the room robbed me, I put the most valuable items I had in the safe box and that allowed them to be saved but there was no aditional space for other less valuable items so I put them in my suitcase and put a padlock on it which was useless because they forced it, rummaged through everything that was inside and stole a power bank and two fast-charging cell phone chargers, it was the most valuable thing they found and took them. The worst thing was that I spoke with at least 4 reception employees on different shifts and with two people who said they were the "coordinators" in charge and in all cases the attitude was always to minimize or deny the problem, they did absolutely nothing and from what I saw I do not believe that they will investigate or sanction those responsible. The best hotels understand that housekeeping staff must be trustworthy as they will have access to the rooms and belongings of many people and they avoid these types of problems by selecting or hiring after a careful criminal background check and polygraph tests. However, there are hotels that prefer to avoid the additional costs of a more technical hiring process and let the guests pay the consequences. To certify my status as a hotel guest, I am attaching photos of the bills I paid during my stay.Estuve hospedado en este hotel tres noches desde el 30 de mayo hasta el 02 de junio de 2024. Mi estancia fue muy negativa porque las personas encargadas de hacer aseo a la habitación me robaron, los objetos de más valor que llevaba los metí en la caja fuerte y eso permitió que se salvaran pero no quedaba espacio para otros de menor valor entonces los guardé en mi maleta y le puse candado lo cual no sirvió porque lo forzaron revolvieron todo lo que estaba dentro y se robaron un power bank y dos cargadores para celular de carga rápida, fué lo de mayor valor que encontraron y se los llevaron. Lo peor fué que hablé por lo menos con 4 empleados de la recepción en turnos diferentes y con dos personas que dijeron ser los "coordinadores" encargados y en todos los casos la actitud siempre fué minimizar o negar el problema, no hicieron absolutamente nada y por lo que ví no creo que investiguen o sancionen a los responsables. Los mejores hoteles entienden que esté personal de aseo debe ser confiable pues tendrá acceso a las habitaciones y pertenencias de muchísimas personas y evitan este tipo de problemas haciendo la selección o contratación tras una revisión cuidadosa de antecedentes penales y pruebas de polígrafo pero hay hoteles que prefieren evitar los costos adicionales de un proceso de contratación más técnico y que sean los huéspedes los que paguen las consecuencias. Para certificar mi condición de huésped del hotel anexo fotos de facturas que pagué durante mi estancia.

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• User:Louis F

  Trip type: Family

  Absolutely horrible.

  30 Mar 2024

  Absolutely horrible. To start we had a problem registering when we arrived. The first night we ate at the restaurant downstairs and the waiter tried to lie to us that the tip on the bill was for the hotel and tried to get us to leave a second tip. This was obviously a lie. Then the AC in the room was broken and wouldn’t cool. We ended up changing rooms the second day. The flooring in the shower is extremely slippery when wet and one of my family slipped and fell and cut their feet. At 8:30 AM there was a knock on the door to come in and change the towels. Fifteen minutes later another knock on the door to check charges for the mini fridge. We would never stay at this hotel again. Maria the restaurant supervisor was helpful. IHG Service, Owner at Crowne Plaza Barranquilla, responded to this review Hi Louis F,Thank you for staying at Crowne Plaza Barranquilla. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. I'm sorry to read about what happened during your stay. We aim to deliver impressive service and want to ensure every detail of your visit is top-notch. We have taken note of your valuable comments and alerted the hotel management team. I'm certain that they'll look into addressing the issues you raised. I also sent you a private message to follow up and obtain more details.I hope you will give us another chance to regain your confidence and take care of all your traveling needs. Best,Jonathan ACase ManagerIHG Hotels & Resorts Service

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• User:Marcus H

  Trip type: Family

  Worst Birthday EVER!

  12 Oct 2023

  This was a large group that was planned for more than a year. We had over 45 people planning to stay in the hotel along with a planned party that was up on the 13th floor for 45 people and was an absolute nightmare! Management was quick to take my $$ for the food and set up of of the party. They were SO understaffed and ill prepared it very soon turned into a complete nightmare and disappointment. With more than 45 people at the party music was great and one bartender the staff had no idea, nor did they have the ability to correct it. I had more than three of my friends trying to at least pay their tab, but their equipment was not sufficient to take payment. It also took hours for that to be corrected, but I also went down to talk to Management and i found two 20 year-old girls were explaining to me that they were running the hotel yet they were on the phone trying to find somebody to help them and no ability to correct the situation. was extremely disappointed to find a hotel that was Supposedly of great caliber destroyed and ruined my wife’s 60th birthday along with her family that were born and raised here in Barranquilla. I later found many of the people at the party had the informed me that the bar tender upstairs ran out of alcohol, and was not only shorting drinks, but not putting any alcohol in a lot of them. we later confirm that as we found 1/3 of the party was downstairs in the front bar drinking as nobody had any alcohol and their drinks upstairs. needless to say, I’m extremely disappointed as we own property here in this city, and to bring 45 friends from the states to enjoy the culture atmosphere and ambience. It’s just disgusting to have such an incredible night ruined my managements, inability to prepare and service the party that we paid. I would strongly recommend not to ever come here with a party of any caliber or service that is needed as they were not capable to even correct the problem that’s what really sucked. please note this is not what I do. I am just so disappointed as we love this city and it’s a shame to bring so many friends to a place where we were spending good money for them to enjoy just to be kicked in the face by two young girls that had no ability to cure or solve the problem. there are many other fine hotels in this city. If you’re gonna spend any fair amount of money, I would please shop around as I would not come to the Crowne Plaza ever. IHG Service, Owner at Crowne Plaza Barranquilla, responded to this review Hi Marcus H, Thank you for your recent stay at Crowne Plaza Barranquilla and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We work very hard and strive to be the best Crowne Plaza. Our goal is to offer a seamless and relaxing stay, and I'm sorry to learn that it didn't happen. We take feedback seriously and would like to know more about it, and share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Best Regards, Jenilyn JCase ManagerIHG Hotels & Resorts Service

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• User:Karen M

  Trip type: Family

  Exceptional Experience!

  23 Jul 2023

  We had such a wonderful experience at this property. The staff is very pleasant and attentive. The breakfast was really superb. The attendants went above and beyond to make sure my son had food he liked. There is a large array of types of foods and everything was fresh and tasted great. We stayed on the 10th floor which was lovely. The pool was also a treat. On Friday night they had a DJ and we enjoyed pina coladas by the pool. The room was clean and the beds were comfortable. Whenever we called for anything it was delivered quickly. We also enjoyed that this property is next to the mall, and there was a kids play place that we took my son to play for a few hours. We will definitely stay here again next time we visit Barranquilla! JEFE DE RECEPCIÓN, Propietario at Crowne Plaza Barranquilla, responded to this review Estimada Karen M,Agradecemos muchisimo el tiempo que tomó en calificar como estuvo su estadía con nosotros. Sus comentarios son muy importantes y son los que nos motivan a seguir brindando y mejorando la calidad de servicio que prestamos a todos nuestros huesped. Nos preocupamos porque todo en su alojamiento marchara muy bien y lo mas importante es que se hayan sentido como en su casa.Nos alegra saber que todo nuestro equipo hizo que su visita fuera muy satisfactoria y esperamos tener el gusto de atenderles y servicerles nuevamente. Recuerde que está ya es su casa en Barranquilla.Saludos,Diana Saltarín PoloFront Desk Manager

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• User:Arthur M

  Trip type: Couples

  Not perfect, but very good!

  30 Jan 2023

  Very nice, clean and organized hotel! Some of their staff needs a little bit more etiquette training, but overall a good experience. Ten times better than Sheraton four seasons!Excellent location near a lot of restaurants and a very large Mall, all within walking distance easily! Taxi service at the front lobby is quick and easy. JEFE DE RECEPCIÓN, Propietario at Crowne Plaza Barranquilla, responded to this review Dear guest,Thank you for sharing how your stay with us was. Your comments are very important and help us improve our service every day. We are glad that everything was to your liking. We hope to have you visit the city again.Best Regards,Diana Marcela Saltarin PoloFront Desk and Booking Manager

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