Hotel El Prado

Recent Reviews: 771

• User:Nicolás A

  Trip type: Friends getaway

  Five-Star Marketing, Two-Star Reality

  23 Feb 2026

  For a hotel that trades on its legacy, I expected something closer to timeless — not tired.The first surprise was being charged local taxes because my American passport apparently wasn’t sufficient proof of living abroad. That conversation alone set the tone. I’m still waiting to hear back from the manager who promised to “review” the issue.The room was… fine. Not offensive, just uninspired — sparse furniture, little character, and none of the polish you’d expect at this price point. Service felt reactive rather than attentive. And the poolside food? Cold, forgettable, and wildly out of sync with the hotel’s self-image.My overall impression is that this place peaked about 20 years ago and is now relying on cosmetic updates to preserve the illusion. Unfortunately, hospitality isn’t about makeup — it’s about execution. And execution was lacking.I’ll be back for Carnaval in 2027. Just not here.

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• User:Kiley B

  Trip type: Solo travel

  Beautiful historical hotel

  12 Feb 2026

  The hotel and grounds are so elegant and special.

• User:Daniel A

  Trip type: Family

  Poor Service, avoid!

  27 Dec 2025

  The infrastructure of the hotel is iconic, being almost 100 years old. The hotel from outside has great presence and the lobby and pool areas are beautiful.The rooms are in desperate need of renovation, the amenities (soap, shampoo etc) are of very low quality and I'm very limited amounts. All that can be managed and somehow can be over looked but the thing that was extremely disappointing was the service.First I asked for two keys for the room because we were 3 people and they declined the request, only gave us one key upon check in.Later I went with friends to the pool bar at night and the service was terrible. Unfriendly, unapproachable, the staff needs to be train desperately in basic customer service. Particularly an older gentleman - Eduardo - was rude in his delivery, didn't even make time to listen when I was ordering, it was all a transaction for him. When the bill came we wanted to split in two and they did not allow either.I would not stay here and would not recommend it, this place at best is 3 stars.

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• User:marinam26J

  Trip type: Solo travel

  A vibrant place with history, architecture and confort

  26 Dec 2025

  Amazing place in the down town. An historical villa which preserve its original architecture. The rooms are comfortable and well refurbished, the amenities superbe, like the outdoor pool, the gym, the spa and many other services. Staff is very welcoming and helpful, attentive to special requests.

• User:José Luis M

  Trip type: Business

  Business trip

  19 Oct 2025

  It was an excellent stay, the best thing was the pool, It was an excellent stay, the best thing was the pool, It was an excellent stay, the best thing was the pool,