JW Marriott Hotel Bogota

Recent Reviews: 2651

• User:Sheldon T

  Trip type: Couples

  Exceptional Service Quality from JW Marriott, Bogota

  31 May 2026

  The experience at the hotel was nothing short of exceptional service quality. The staff members were friendly and highly professional. We were very pleased that the staff went the exrtra mile to ensure that our stay at the hotel was enjoyable and relaxing. Gabriel Letona, Promocionar at JW Marriott Hotel Bogota, responded to this review Dear Sheldon T,Thank you for sharing your experience. We are delighted to know our team’s friendly, professional service and extra effort helped make your stay enjoyable and relaxing. At JW Marriott Bogotá, we are pleased to offer a thoughtful environment where your well-being is at the center of the experience.We look forward to welcoming you back.Sincerely,Gabriel Letona,Online Reputation Coordinator.

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• User:nyckimberly1

  Trip type: Couples

  Exceptional Stay!

  28 Apr 2026

  I just got back from a four-night stay at the JW Marriott Hotel Bogotá and had an excellent experience. The service was truly outstanding—some of the best I’ve ever had—and it made the entire trip feel easy, effortless and safe. I was surprised to hear that the hotel was more than 15 years old, as it feels brand new. Everything was extremely well maintained, clean, and comfortable, with a polished but welcoming vibe throughout.The staff really made the difference. Everyone was incredibly kind and attentive. Johanna at the front desk was friendly, helpful, and welcoming. In Food & Beverage, the Executive Chef, Christian and Ignacio were consistently great, and it was clear how much care goes into the overall dining experience and making guests feel at home. Luis the bellman was always attentive and made arrivals and departures smooth and easy. My husband and I were sad to leave!This was a great stay from start to finish, and the JW Marriott Bogotá truly delivers on warm, thoughtful hospitality. I’d absolutely stay here again and highly recommend it to anyone visiting the city. Gabriel Letona, Promocionar at JW Marriott Hotel Bogota, responded to this review Dear Kimberly,Thank you for your wonderful comments. We are delighted to know that you enjoyed outstanding service and a stay that felt easy, effortless, and safe.We are also pleased that our careful upkeep and warm hospitality contributed to your experience. We look forward to welcoming you back to JW Marriott Bogotá.Best regards,Gabriel Letona,Online Reputation Coordinator.

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• User:CaptDoug

  Trip type: Couples

  High expectations exceeded - a rare opportunity

  01 Apr 2026

• User:Zigett

  Trip type: Couples

  Quality hotel in nice neighbourhood

  18 Mar 2026

  Located in a nice part of Bogotá albeit there's not a lot to see or do in the immediate vicinity as a tourist. Our plush 8th floor suite was huge and included two toilets. It had no views as such and lacked some modern amenities (USB sockets, soft close toilets) but it did include a large bathroom with a full size bathtub. The on-site gym was quite compact and had a range of Matrix equipment plus a punch bag. In the Spa, on the same floor, there's also a pool, jacuzzi and sauna.The executive lounge on the 9th floor is a stylish and welcoming place, with happy hour operating between 6-8pm. As with other Marriott hotels in Colombia, you are limited to just two complimentary alcoholic drinks per day per person. The food on offer in the lounge was pretty good with a selection of both hot and cold dishes. Breakfast was available in the lounge or in the main restaurant. We opted to have our breakfast in the main restaurant and it was easily the best breakfast spread we had experienced in Colombia. Overall, a solid hotel choice if you are in Bogotá. Gabriel Letona, Promocionar at JW Marriott Hotel Bogota, responded to this review Dear Zigett,Thank you very much for taking the time to share your experience and for your positive rating. We are pleased to know that you enjoyed the spaciousness of your suite, the bathroom amenities, and our wellness facilities, including the gym, spa, and executive lounge. We also appreciate your kind remarks regarding the breakfast experience, which is one of our most valued services.We have taken note of your observations related to certain room features and the immediate surroundings, which we consider valuable opportunities to continue reviewing and enhancing the overall guest experience. Your feedback is truly appreciated and helps us align our services with our guests’ expectations.Thank you for recommending us, and we look forward to welcoming you again on your next visit to Bogotá.Best regards,Gabriel Letona,Online Reputation Coordinator.

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• User:ambersL5017VP

  Trip type: Business

  The Gold Standard in Bogotá

  21 Feb 2026

  This JW Marriott is one of the most consistently excellent properties in the Marriott portfolio.The hotel carries a beautiful signature scent throughout, immediately creating a refined and welcoming atmosphere. Every detail feels intentional and well managed.The executive lounge here is exceptional — easily one of the best in the Marriott portfolio. The service is attentive and seamless, and the food offerings are genuinely impressive rather than routine.Breakfast deserves special mention. It is among the best I’ve experienced at any Marriott worldwide. Fresh-squeezed tangerine juice, elegant tea service, and multiple stations preparing hot items to order create a spread that feels abundant and thoughtfully curated. It sets the tone for a productive day.Staff are consistently professional, gracious, and genuinely attentive. Bonvoy status is well recognized here, with generous upgrades and beautifully presented welcome gifts.Rooms are exceptionally well appointed, complete with amenities many hotels have eliminated — including a proper shoe shining kit. Every detail was thought of in this room down to the lighted vanity mirror to a small corner step for the ladies to use to shave. The soaking tubs are large and luxurious, and the rooms are remarkably quiet. Even when events or activity are happening elsewhere in the hotel, the guest rooms remain peaceful and easy to sleep in.And the bed — hands down the most comfortable hotel bed and pillows I have ever experienced. I travel frequently for work and have stayed at many luxury properties, and this is my favorite hotel bed anywhere. The mattress, linens, and pillow selection are exceptional.The location is excellent, and the property feels secure and well managed throughout.I truly love this hotel in Bogotá and return confidently whenever I’m in the city. It represents exactly what the JW Marriott brand should deliver. Gabriel Letona, Marketing at JW Marriott Hotel Bogota, responded to this review Dear Ambres,Thank you very much for sharing such a detailed and exceptional review. It is truly an honor to know that you consider our property one of the most consistently excellent within the Marriott portfolio and that every aspect of your stay reflected the level of care and quality we strive to provide. We are pleased that the atmosphere, the signature scent and the attention to detail created a refined and welcoming experience from the moment you arrived.We sincerely appreciate your comments regarding our executive lounge, the breakfast offering and the attentive service provided by our team. We are delighted to know that the guest room comfort, the thoughtful amenities and the overall tranquility contributed to an outstanding stay. Your remarks about the bed and sleep quality are especially meaningful to us.We greatly value your Bonvoy loyalty and are pleased that you felt recognized with the appropriate upgrades and amenities. Feedback like yours motivates our entire team to continue delivering experiences that truly represent the JW Marriott brand.We look forward to welcoming you back with confidence on your future visits to the city.Gabriel Letona,Online Reputation Coordinator.

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