Mercure Bogota bh Retiro

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Mercure Bogota bh Retiro

Name: Mercure Bogota bh Retiro
Address: Calle 80 N. 10 -11, Bogota, colombia
Telephone: +44-204-505-9777
Rating: 4.1

Bogota, Colombia

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About Mercure Bogota bh Retiro

location

The hotel has an excellent location close to shopping centres (El Retiro, Andino, Atlantis and Zone T), where the most varied cuisine and entertainment of the city of Bogotá can be found. Links to the public transport network are within walking distance.

facility

The hotel has a lift and features 60 rooms. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Valuables can be securely locked in the safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include medical assistance, a transfer service, room service and a laundry service.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. In some rooms, a terrace is included as standard. All rooms are carpeted and include a double bed or a king-size bed. A safe and a minibar are also available. The kitchenette comes with a refrigerator and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi provide all the essentials for a comfortable holiday. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms.

sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a sauna, massage treatments and a solarium.

meals

Dining facilities include a dining room, a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Bed and breakfast can be booked. A continental breakfast buffet guarantees a great start to the day. For lunch, guests can choose between à la carte and a set menu. Dinner is served as a buffet.

Amenities at Mercure Bogota bh Retiro

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Room Service
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  Laundry Service
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  Garage
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Parking
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  Wifi
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
General Services
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
Room Facilities
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  Shower
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  Bathtub
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  TV
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  Room service

Location

Around this property:

Bars / Pubs

100 m

Nightclub

100 m

Park

200 m

Restaurants

300 m

Public Transport

400 m

Underground/Over ground Station

400 m

Shopping opportunities

500 m

City Centre

1200 m

Tourist Centre

3000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

103

Very Good

129

Average

Poor

Terrible

Recent Reviews: 279

User:Juan S
Trip type: Couples
Wrongfully Charged Taxes
30 Oct 2025
This hotel wrongfully charges guests taxes that are not required and refuses check-in unless they are paid. They give you a million reasons to justify why they are charging the tax - all false. The DIAN office at the Airport (Colombia’s tax authority) confirmed the charges are improper, and their claim that you can get a refund at the airport is false. They’re essentially scamming guests. The Wi-Fi is also terrible. Rooms are dated. Avoid this hotel. I will update the review if the hotel resolves the issue. If you see this review they never refunded the improperly charged taxes.
User:Shane S
Trip type: Couples
Comfortable quiet budget hotel
13 Dec 2024
Located in a residential neighbourhood and faces a park. We were upgraded to a privilege room (704) because of our Accor status. The room is towards the back of the hotel and away from the street. The room was basic but comfortable. No heating or cooling but we didn’t miss it. A lot of restaurants within walking distance. Had a soup at lunchtime just across the park at Arbol del Pan -Nogale only COP 15000 each.
User:Mimi Z
Trip type: Business
Horrible front desk experience
12 Apr 2024
Do not stay at this hotel if you don’t speak English and want proper customer service. The receptionist are downright rude and yell at you for not speaking in Spanish and will continue to talk to you in Spanish even if you try to translate and communicate with them with an app. Read your receipt carefully as well as they will add additional charges already paid. All these with a very bad customer service personal and other unprofessional gestures in between. The room is okay but appliances need update as they are in their last leg. Management - at least hire one person who is bilingual that can be reached by phone. The best part of the hotel is its breakfast along with an amazing service. Caring and hospitable people greeting you in the morning. If they change the front desk personal, upgrade old appliances and towels, the hotel has a potential to be great.
User:VitaliyS
Trip type: Friends getaway
Basic business hotel in nice location
17 Jan 2024
I stayed for 2 nights as part of the trip to Colombia. Hotel is very nicely and conveniently located in El Retiro district of Bogota, to be even more precise in Zone T - which is the most luxurious area in Bogota with a lot of luxury hotels, fancy restaurants and shopping malls. I would say location and price are 2 best things about this hotel, as in all other terms it is just average business hotel - definitely not a destination for romantic getaway, however more than enough to just spend 2 nights exploring Bogota. Historic center and Monserrat mountain are 20-25 min by car and Airport is more or less same distance (without traffic) which considering the size of Bogota is quite close :) Rooms are clean and quite spacious, Privilege rooms (to which I was upgraded as ALL Platinum member) have bathrobes and slippers, views can be different depending on which direction your room is facing - mine despite being Privilege room was facing the other building which was not very appealing. Breakfast is just average - they cook omelet which is very good and have some fruit selection - otherwise not a huge variety. Hotel doesn't have restaurant - only breakfast room and small nice bar in the lobby, which though is serving limited list of drinks (however the barmen, apologies forgot the name was really nice guy). They also have small gym on the last floor as well as sauna. Overall, I can recommend hotel for those just looking for the place to sleep for 1-2 nights as location is really great and price reasonable, while definitely not for longer stays and not for any couples or family trips.
User:MattPWilson
Trip type: Business
Another comfortable stay
30 May 2023
I have been using this hotel now for more than five years as we have an office nearby. The hotel is clean and well managed. I had a recent issue with a member of staff when I had asked for help but later the hotel went out of their way to resolve the issue and I reflected on the matter that in fairness I was probably also tired and jet lagged after a day travelling from Europe. Least to say, the hotel gives great service and I would recommend it to anyone needing a place to stay in central Bogotá