Mercure Bogota BH Zona Financiera

Recent Reviews: 255

• User:Ivan Daniel R

  Trip type: Business

  Basic but functional

  21 Aug 2025

  This is a basic hotel in one of the busiest areas of the city. Basic is not always bad. Rooms are well appointed with all you need for a comfortable stay. Bed and pillows are good and temperature stays within an acceptable range. Wifi is stable and fast. Washroom a bit smaller for my taste but functional and with required amenities. The common areas of the hotel are small but comfortable. Included breakfast is above what I have seen in similar hotels. Just 4 stars for a couple of minor issues: first, there were broken things in the room. A couple of spot lights in the general area, and the security lock. The big one is noise isolation. Basically non-existent to the exterior (bad thing considering this is a busy area of town) and also towards the internal areas. But overall I will consider coming back. Dirección Zona Financiera, General Manager at Mercure Bogota BH Zona Financiera, responded to this review Dear RANY!Thank you very much for taking the time to share your experience in Mercure bh Zona financiera. We deeply appreciate your comments, as they help us continually improve to provide better service to our guests.We are happy to know that you positively rated aspects of the room, the stability of the Wi-Fi, and the quality of the included breakfast.We take your comments very seriously and sincerely regret that you experienced issues with the security lock. We have already reported this situation to the maintenance team so that the necessary repairs can be carried out immediately.Regarding soundproofing, we fully understand your concerns, especially given our location in a dynamic area of ??the city. This is an issue we are actively evaluating, and your comments reinforce our need to explore solutions that improve the quietness of the rooms.We greatly appreciate that, despite these inconveniences, you consider returning to us. This trust is very important to us, and we will do everything possible to make your next stay even more pleasant.We remain at your disposal for any questions or support you may need, and we hope to have the opportunity to welcome you back soon.With gratitude,Sincerely,

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• User:wanderfilled

  Trip type: Solo travel

  Comfort and convenience in Bogota

  15 Jul 2025

  l had a comfortable and relaxing experience in my recent stay at Mercure Bogota Zona Financiera. The room was spacious, clean, and quiet. The bed was incredibly comfortable - perfect for a restful sleep after a day of sightseeing. Breakfast was great too. There were good selection of breads, fresh fruits, fresh juices (including local one), cold cuts, cheese, cereals and local specialty such as arepas. I highly recommend Mercure Bogota Zona Financiera for its comfort, location, quiet atmosphere, and good buffet breakfast. I would gladly return on my next trip. Dirección Zona Financiera, General Manager at Mercure Bogota BH Zona Financiera, responded to this review Thank you so much for taking the time to share your experience with us ! your kind and detailed review truly brought a smile to our faces!We are absolutely delighted to hear that you enjoyed your stay at Mercure BH Zona Financiera. our hotel is designed to offer guests a perfect balance between comfort, convenience, and local culture — and it’s incredibly rewarding to know that you felt right at home during your visit.We’re thrilled that you appreciated the spaciousness, cleanliness, and peaceful atmosphere of your room. Providing a restful environment is one of our top priorities, especially after a full day of exploring this vibrant city. And of course, we’re very proud of our breakfast buffet, which blends international favorites with authentic regional specialties — including delicious local options like arepas , tropical fruits, and freshly squeezed juices that celebrate the flavors of Colombia.Your kind words about our hotel’s comfort, strategic location, tranquil ambiance, and quality breakfast are deeply appreciated. We strive every day to ensure that our guests have a memorable and enjoyable stay, and your recognition reinforces our commitment to excellence.We would be delighted to welcome you back to Mercure BH Zona Financiera on your next trip. Until then, thank you once again for your kind words and for choosing our hotel.

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• User:IonutTirlea

  Trip type:

  Worst customer service

  02 Dec 2024

  The staff was shockingly rude, leaving me feeling completely unvalued. I had to endure endless waits just to check in and out, as if my time meant nothing. Also, my Accor status was completely disregarded. The breakfast was an absolute disaster—definitely not worth paying extra for. This one night stay was nothing short of a nightmare and, without a doubt, my worst experience with All Accor. Dirección Zona Financiera, General Manager at Mercure Bogota BH Zona Financiera, responded to this review Dear Mr./Ms. Ionut,We have received your letter and above all we want to thank you for sharing your comments about your stay at the Mercure Bogota BH Zona Financiera.We regret the events you describe to us and we convey our most sincere apologies. Our priority objective is to offer you the best quality of service during your stay; Therefore, every positive or negative comment is the object of our reflection and analysis.We have discussed this issue in a work meeting with the team and all measures have been immediately put in place to prevent events like the one you describe from occurring again.We hope to continue counting on your trust and that you give us the opportunity to offer you our services again.While waiting to welcome you back to a Mercure hotel, we take this opportunity to greet you.Sincerely.Erika Merchan GGM

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• User:Alexis M

  Trip type: Solo travel

  The WORST hotel

  30 May 2024

  The worst hotel I’ve tried in Bogotá. I’ve been staying here for 4 days, and I reported an electrical problem. They say they’ll fix it after I leave. Additionally, the reception staff is rude and very unwilling to help, There are hotels with much better service and facilities in the same price range just a few blocks away Dirección Zona Financiera, Director General at Mercure Bogota BH Zona Financiera, responded to this review Dear Alexis,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

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• User:Rdnsantos

  Trip type: Business

  Really terrible Wifi

  19 Jul 2022

  Really terrible wifi connection. 3MB, and very unstable, you cant use it neither to work or relax. The staff was very hellpfull, but there was nothing They could do. The hotel is in a business zone, só you would expect you could at lesar work with its internet conection. But no. Dirección Zona Financiera, General Manager at Mercure Bogota BH Zona Financiera, responded to this review Dear Sr Rodrigo, Thank you for taking the time to tell us about your experience at the Mercure Bogota BH Zona Financiera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure bh zona financiera, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

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