NH Bogota Pavillon Royal

Name: NH Bogota Pavillon Royal
Address: Calle 94,11-45, Bogota, colombia
Telephone: +44-204-505-9777
Rating: 4.4

Bogota, Colombia

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About NH Bogota Pavillon Royal

location

This hotel is located in the most exclusive area in Bogotá, surrounded by the city's most exclusive restaurants, bars and business centres. Just 50 m from the hotel guests will find a taxi rank and it is only 250 m to the Zona Rosa, with its tourist centre and 400 m to Hacienda Santa Barbara. The nearest restaurants and shops are 1 km away, and nightspots are 1.5 km from the establishment. It is 3 km to the historical centre and the city centre north of Bogotá is 15 km away.

facility

The hotel has a lift and features 30 suites and 42 single rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a projector.

rooms

Rooms are equipped with air conditioning and individually adjustable heating. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

Guests can enjoy a selection of sport and entertainment options. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including skiing, a gym, a sauna and massage treatments.

meals

Various dining options are available, including a restaurant with air conditioning, a breakfast room and a bar. Bed and breakfast is offered as a catering option. A generous breakfast buffet guarantees a great start to the day.

Amenities at NH Bogota Pavillon Royal

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Business Center and Conferences
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  Business Center
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Fridge
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  TV
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  Closet
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Gym
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  Events
Transfers
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  Airport Transfers

Location

Around this property:

Public Transport

50 m

Tourist Centre

250 m

Restaurants

1000 m

Shopping opportunities

1000 m

Bars / Pubs

1500 m

Nightclub

1500 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

402

Very Good

149

Average

Poor

Terrible

Recent Reviews: 630

User:Christian R
Trip type: Family
Good choice
07 Sept 2026
We’ve had a great experience at the NH. It’s the second time we stay at and we loved. The rooms, the place and the people like Ernesto, at the front desk, the kitchen team, Carlos, Daniel, Ivan, Luis, Jayson. Everything amazing.
User:LoveTravel540858
Trip type: Couples
Excellent service, location and cleanliness.
07 Sept 2026
Everything was good. The service is amazing. Thank you to Ernesto, Daniel, Carlos, Ivan, Luis, Jeison and the whole team for being so kind and helpful.
User:susanQ3832HY
Trip type:
Great stay!
09 Aug 2026
My son and I were visiting from the United States for a family wedding. It was our first time in Colombia. The hotel was awesome!
User:M Alejandra M
Trip type: Family
DO NOT DO EVENTS WITH THIS HOTEL!
12 Jul 2026
My experience with NH Pavillon Royal Hotel was extremely disappointing and, unfortunately, they came very close to ruining one of the most important days of our lives—our wedding.A month and a half before the event, I authorized and confirmed the reservation of a shuttle bus with Paula Andrea Alonso Calderón. The bus was supposed to transport all of our guests staying at the hotel under our wedding room block. However, on the day of our wedding, we discovered that the hotel had never made the reservation.As a result, all of our guests had to arrange their own transportation out of the city, causing significant delays that pushed back the start of our wedding. On top of that, our guests were forced to spend more than COP 300,000 out of their own pockets just to get to the venue.To make matters worse, in order to ensure our guests had transportation back to the hotel after the wedding, we had no choice but to pay for a replacement shuttle at the last minute, which ended up costing significantly more than the original round-trip quote.After returning from our honeymoon, we went back to Bogotá to request reimbursement for the additional amount we had to pay due to Paula Andrea Alonso Calderón’s mistake. That same day, Andrés Fernández assured us that the refund would be processed the following day after we agreed to pay for four additional nights at the hotel. During those four days, however, our calls and messages went unanswered. It wasn’t until the very last day that he finally informed us there was “nothing they could do” about a mistake that was entirely the hotel’s responsibility.What is even more disappointing is that no one from the hotel has reached out to us to process the reimbursement, provide an explanation, or simply apologize for such a serious error. The complete lack of accountability, communication, and customer service has been incredibly disrespectful.We expected a level of service that matched the hotel’s reputation, especially for such an important life event. Instead, we experienced poor organization, broken promises, and a complete failure to take responsibility for a mistake that caused unnecessary stress, additional expenses, and disrupted our wedding day.I cannot recommend NH Pavillon Royal Hotel for weddings or any event where logistics, communication, and reliability are essential. MARIA FERNANDA CIFUENTES, Owner at NH Bogota Pavillon Royal, responded to this review Dear Alejandra Thank you for sharing your experience with us. We are truly sorry for the distress you describe, especially in connection with such a meaningful occasion.What you recount does not reflect the standards of organization, communication, and guest care that our team strives to uphold. We understand how important dependable arrangements are for events, and we regret that your expectations were not met.We value your feedback and appreciate the time you took to detail your concerns. Your perspective is important to us as we remain committed to delivering a consistently high level of service.We would welcome the opportunity to regain your confidence in the future.Best regards,Maria Fernanda Pulido Hotel Director
User:Jessica K
Trip type: Couples
June 2026 stay at the NH Bogota Pavillon Royal
04 Jun 2026
Very helpful and friendly staff. Great variety for breakfast. Central location in a nice, safe neighborhood with lots of great restaurants options. Great proximity to Parque 93. Can be a bit noisy at night with street traffic, but not terrible. Also, the aircon is quite weak. The windows do open to provide some cool air. MARIA FERNANDA CIFUENTES, Owner at NH Bogota Pavillon Royal, responded to this review Dear JessicaThank you for sharing your experience with us. Our team is delighted to know that our colleagues were helpful and welcoming, and that you enjoyed the breakfast selection and our central location.We are sorry for any discomfort caused by nighttime street noise and the air conditioning. Our goal is for every stay to reflect the highest standards of comfort and hospitality.Service is at the heart of what we do, and we work each day to create memorable stays for our guests. Breakfast sets the tone for the day, so we are committed to offering a broad and high-quality selection, and feedback such as yours helps us continue to refine it.We appreciate your visit and look forward to welcoming you again soon. Best regards,Maria Fernanda PulidoHotel Director NH Royal Pavillon