NH Bogota Urban 26 Royal

Recent Reviews: 623

• User:313ramye

  Trip type: Solo travel

  Great value for the money.

  02 Jun 2026

  Everyone was so helpful at the hotel. Very friendly and hospitable. Especially Santiago in the front desk and Diego in the restaurant in the 4th floor. Great options of food and fruits. The location is convenient and safe. You’re an Uber away from any place in the city. Having the laundry service next door made a huge difference since I travel light, how convenient. Nayade Porras, Guest Services / Front Office at NH Bogota Urban 26 Royal, responded to this review Dear guestThank you very much for your wonderful review and for rating your experience so highly.We are delighted to know that you found great value in your stay and that our team’s friendliness and hospitality made a positive impression on you. It is especially rewarding to see your kind recognition of Santiago at the front desk and Diego at the restaurant; we will be sure to share your compliments with them.We are also pleased that you enjoyed our food selection, the convenience of the location, and the nearby services that made your trip more comfortable. It’s great to hear that these details contributed to a smooth and enjoyable stay.We truly appreciate your recommendation and hope to welcome you again on your next visit to the city.Kind regards,Nayade PorrasFront Office Manager

  Read more

• User:Javier R

  Trip type:

  Good stay for short term trips

  21 Apr 2026

  I stayed on March on this hotel, and liked the rooms and how clean they were. Food could be a little varied from day to day,but was still great. My complaints are the lack of curtains on the premium rooms and also the lack of air conditioning. Camilo Pinzon, Guest Services / Front Office at NH Bogota Urban 26 Royal, responded to this review Dear Javier,Thank you for sharing your impressions from your March stay. We are delighted to hear that you enjoyed the rooms and found the cleanliness to be exemplary, and we appreciate your positive remarks about the overall quality of the food.We value your suggestions regarding greater day-to-day variety in dining, as well as your observations about window treatments in premium rooms. Feedback like yours helps us uphold the standards our guests expect.We sincerely regret the inconvenience you experienced with the air conditioning in your room. We understand the importance of a comfortable environment and are sorry that this aspect did not meet your expectations.We hope to have the pleasure of welcoming you again and providing a stay that is seamless in every respect.Best regards,Santiago Tabares NH Royal Urban 26

  Read more

• User:Cristhian D

  Trip type:

  Great Hotel

  24 Mar 2026

  Breakfast is amazing, great ubication, people are nice. We are for 3 days end enjoy every second, all are cleaned. Camilo Pinzon, Guest Services / Front Office at NH Bogota Urban 26 Royal, responded to this review Dear Guest,Thank you so much for sharing your experience and for your kind recommendation. We are delighted to know that our team's service met your expectations during your two nights with us.It is an honor and a great incentive for you to continue offering attentive and friendly service. Our commitment is to provide memorable stays for every guest.We look forward to welcoming you back on your next visit.Best regards,Santiago TabaresNH Royal Urban 26

  Read more

• User:Cruiser35924254155

  Trip type: Family

  Outstanding Service and Wonderful Stay ?

  16 Mar 2026

  Our experience at this hotel was excellent in every way. From the moment we arrived until the day we left, the service was outstanding. Every member of the hotel staff treated us with kindness and professionalism, making us feel truly welcome.The cleanliness of the hotel was wonderful. Everything was very clean and well maintained, which made our stay even more comfortable.A special thank you to Mrs. Olga Martínez in the restaurant. She was always very friendly and attentive, and she took wonderful care of us every time we visited.Thank you for such great service. We will definitely return and will always recommend this hotel Camilo Pinzon, Guest Services / Front Office at NH Bogota Urban 26 Royal, responded to this review Dear Guest,Thank you for sharing such generous feedback about your recent stay. We are delighted to know that your experience from arrival to departure reflected the warm, attentive service our team strives to provide.It is wonderful to hear that the cleanliness and maintenance met your expectations and contributed to your comfort. Your kind words about our restaurant colleague, Mrs. Olga Martínez, are much appreciated and will be shared with pride.We are grateful for your recommendation and look forward to the pleasure of welcoming you back for another excellent stay.Santiago Tabares NH Royal Urban 26

  Read more

• User:Z6281CSandyg

  Trip type: Family

  Serious Issues re: Health and Safety / Drugs / Misrepresentation

  30 Aug 2025

  I booked a Family Room (remember, the word "family" is key) for my wife and our two children, including a baby, during their trip in Colombia. Over two days, an incident occurred that not only endangered my children but also shocked us, especially considering the hotel's claim of being part of the NH network.(1) Cot. We received an old travel cot without a mattress. Instead, they folded a duvet and wrapped it in an adult sheet as a makeshift mattress. This created a serious SIDS risk and jeopardised our baby's safety. When we brought this up with the hotel, they acknowledged the issue but shrugged their shoulders and said they didn't have any other cots available. That this was the only one in the hotel, and they didn't have a mattress.(2) NO high chairs. A hotel that markets itself as a family hotel and offers a family room had no high chairs in the restaurants; in fact, they apparently had none in the hotel, having lent the "only one we have" elsewhere. Again, we complained. They shrugged.(3) Whilst the children were playing in the hot room, they found a small plastic bag just under the bed. My wife noticed quickly that this was a bag of cocaine, which had obviously been left by someone previously, with some powder still in it. This, for us, was the straw that broke the camel's back, as less vigilance and our children would have ingested some of it.We complained. They agreed to move rooms, but as for a cot or a high chair, they shrugged. We talked about compensation/credit/something (we wouldn't have stayed in a hotel without a proper cot, or high chair) and they said "no" and that any refund, partial or otherwise, comes out of the staff's wages, and therefore is a deal breaker.My question is this: what kind of international hotel chain advertises as a family hotel and then risks a baby’s life by giving a non-compliant cot? What kind of family hotel doesn't even have a high chair, and what kind of family hotel, in a family room, is so laissez-faire with cleaning that they leave bags of cocaine within children's reach? And the upshot of this? Nothing. No apology, no attempt to fix the situation. Just a bit of a shrug. Surely NH hotels must be more accountable? Camilo Pinzon, Guest Services / Front Office at NH Bogota Urban 26 Royal, responded to this review Dear Andy Glynne We are truly sorry for what happened during your stay and we fully understand the concern this situation must have caused you and your family. What occurred does not reflect the safety and quality standards of our Hotel, and we sincerely apologize for not living up to your expectations. Please rest assured that we have taken immediate action to reinforce our cleaning, inspection, and family room equipment procedures to ensure that situations like this do not happen again. We greatly appreciate you sharing your experience, as it helps us to constantly improve. We sincerely hope to welcome you back to one of our hotels in the future and provide the safe and comfortable experience you and your family deserve. Best regards, Santiago Tabares Avila NH Hotels

  Read more