Decameron Cartagena, A Trademark All Inclusive Resort

Recent Reviews: 3036

• User:Bibiana T

  Trip type: Family

  Keep in mind if you are traveling with someone who has a physical disability

  03 Nov 2025

  If you are traveling with an elderly person or someone with a physical disability, please note that the hotel does not have ramps providing access to the pool area, and the pool itself does not have facilities for people who may have difficulty getting in or out. There is also no accessible option to reach the restaurant located on the top floor — the elevator stops one floor below, and you must climb two flights of stairs.In my case, four maintenance staff members had to lift my mother in her wheelchair to reach the pool area, and another guest kindly helped me carry the wheelchair down to the lobby. The hotel also does not provide wheelchairs for guests, so you should plan to bring your own. The place they recommend for rentals only offers monthly rentals, not short-term options.I want to clarify that the staff were very attentive and willing to help us; however, it’s important to keep in mind that the hotel should have the necessary infrastructure to accommodate guests with disabilities. Gestor de Experiencia, Guest Services / Front Office at Decameron Cartagena, responded to this review Dear Bibiana T,Warm greetings from Hotel Decameron Cartagena.Thank you for taking the time to share your experience with us. We sincerely appreciate your comments and observations regarding accessibility at our facilities. We are sorry to hear that your stay did not meet your expectations, especially with regard to the challenges your mother faced.We are pleased to know that our staff was attentive and willing to assist you during your visit. However, we recognize the importance of having the necessary infrastructure to accommodate all of our guests, especially those with physical disabilities. Your comments about the accessibility of the pool area and restaurant are invaluable, and we want to let you know that this is among our future improvements.Please be assured that we are committed to improving our services and facilities to create a more inclusive environment for all our guests. Your feedback will play a crucial role in guiding our efforts to make the necessary adjustments.We hope you will consider staying with us again in the future as we strive to provide a better experience for all our guests. Thank you once again for your valuable feedback.Best regards,Héctor Pérez QuintanaGeneral Manager | Hotel Decameron Cartagena

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• User:Victoria P

  Trip type: Family

  Great Start, Disappointing Finish at Decameron Hotel

  16 Oct 2025

  Mixed Experience at Decameron HotelMy 3-night stay at Decameron Hotel started off well. The staff was friendly and attentive, always making sure I felt welcome and well cared for. I arrived very late (around 2 a.m.) due to a delayed flight, and I truly appreciated that they still checked me in smoothly and explained all the included services.The room was overall clean and comfortable, but I did notice a few issues — some hair in the shower and two small leaks in the bathroom ceiling. Aside from that, the room itself was tidy, and housekeeping did a good job during the stay.The food was average for an all-inclusive resort. I didn’t enjoy the pasta options, but there were other decent dishes.Unfortunately, things went downhill when my flight was canceled and I needed to stay one more night. The front desk staff handled the situation poorly — instead of showing empathy or trying to accommodate me, one employee immediately suggested I go to another hotel nearby for $50 a night, saying Decameron would be “too expensive,” without even giving me a quote. When I later asked if I could stay in my cousin’s room for one more night, they first quoted me $120, then changed it to $170, claiming it was due to “high season” pricing. The sudden increase felt dishonest, especially since they pressured me to make a decision right away because they were “about to close.”While I appreciated the staff’s kindness during my check-in and stay, the lack of transparency and empathy at the end of my trip left a negative impression. I hope Decameron improves their communication and flexibility with guests facing travel issues in the future. Gestor de Experiencia, Guest Services / Front Office at Decameron Cartagena, responded to this review Dear Victoria P,Receive a cordial and warm greeting from Hotel Decameron Cartagena.Thank you for taking the time to share your experience with us. We are pleased to hear that your initial stay was enjoyable, and that our staff made you feel welcome and well cared for upon your late arrival. Your feedback regarding the cleanliness of your room and the dining options is invaluable, and we will certainly address these points with our team to enhance our service quality.We sincerely regret to learn about the challenges you faced when your travel plans changed unexpectedly. It is our goal to provide our guests with the utmost support and understanding, especially during such stressful situations. Your comments regarding the front desk experience have been noted, and we will work diligently to improve our communication and flexibility in accommodating guests' needs in the future.Thank you once again for your feedback. We hope you will consider giving us another opportunity to provide you with a more seamless experience on your next visit. Your satisfaction is important to us, and we are committed to making the necessary improvements to ensure a better stay for all our guests.Kind regards,Hector Perez QuintanaGeneral manager | Hotel Decameron Cartagena

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• User:ashley s

  Trip type: Family

  Great

  26 Sept 2025

  Arnoldo with great at the gym keeping it clean and safe the food was ok but I ate. The pool is nice wish it was bigger but I doesn’t get too crowded since the beach is right there Gestor de Experiencia, Guest Services / Front Office at Decameron Cartagena, responded to this review Dear Ms. Ashley S,Receive a cordial and warm greeting from Hotel Decameron Cartagena.Thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated the cleanliness and safety maintained by Arnoldo in the gym. Our team is dedicated to ensuring that all facilities are in optimal condition for our guests' enjoyment. We also appreciate your feedback regarding the food and the pool area. While we strive to provide a variety of dining options, we understand that preferences can vary. Your comments will be taken into consideration as we continue to enhance our culinary offerings. We are glad to know that you enjoyed the pool, and we acknowledge your desire for a larger space. The proximity to the beach indeed provides an alternative for relaxation and recreation, which many of our guests find appealing.Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations and provide an even more enjoyable stay.Kind regards,Hector Perez QuintanaGeneral manager | Hotel Decameron Cartagena

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• User:Diego M

  Trip type: Family

  Great customer service

  30 Aug 2025

  I feel the need to review this place, not because of the place but for its people.I can not highlight enough the incredible customer service my family and I had experienced in this place, if it wasn’t because of them, this review will be completely different.So as I said, I would like to bring to your attention four names that I do believe need a recognition for the fantastic job they are doing, for the love and passion shown towards the guest, for going an additional mile just to help the guess in any case, for constantly making sure all our needs were full filled, for that and many other things my family and I wish you all the best.01. Victor burgos cafes02. Rosieis Marin03. Yuranis Pérez04. Alfredo corsoFinally I would like to personally thank Mr. Alfredo Corso, the best manager I have ever dealt with, it was a honor to meet you Yerly Sajona, Guest Services / Front Office at Decameron Cartagena, responded to this review Dear Mr. Diego M, Receive a cordial and warm greeting from Hotel Decameron Cartagena.Thank you very much for taking the time to share your experience with us. We are delighted to hear that you and your family had such a wonderful stay, and we truly appreciate your kind words regarding our team. It is our utmost priority to provide exceptional service, and it is gratifying to know that our staff made a significant impact on your visit. We are particularly grateful for your recognition of Victor Burgos, Rosiris Marin, Yuranis Pérez, and Alfredo Corso. Your acknowledgment of their dedication and passion for serving our guests is invaluable. We will ensure that your compliments are shared with them, as it will motivate them to continue delivering outstanding service. Moreover, we are thrilled to hear that you found Mr. Alfredo Corso to be an exemplary manager. It is indeed an honor to have such committed individuals on our team who strive to go above and beyond for our guests. Thank you once again for your thoughtful review. We look forward to welcoming you and your family back in the future, and we hope to provide you with another memorable experience. Best wishes to you and your loved ones.Kind regards,Hector Perez Q.General Manager | Hotel Decameron Cartagena

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• User:DJ12GAUGE00

  Trip type: Family

  Not for international tourists

  23 Jul 2025

  If you are from the US picture if you will an all inclusive super 8 motel that serves watered down beer and public school cafeteria food oh and the air conditioning in the room maintains the temperature at around 85 degrees Fahrenheit Oh I also forgot to mention that the water from the tap is non potable according to the sign in the bathroom so you will need bottled water for brushing your teeth which to be fair the hotel does provide. The hotel caters to domestic guests and English speaking staff is few and far between. Spend a few extra bucks and stay at the Hyatt Regency down the street. That looked like a first class place Yerly Sajona, Guest Services / Front Office at Decameron Cartagena, responded to this review Dear guest,Receive a cordial and warm greeting from Hotel Decameron Cartagena.Thank you for taking the time to share your feedback regarding your recent stay. We sincerely regret that your experience did not meet your expectations. Your comments are invaluable to us, as they help identify areas where we can improve our services and offerings. We strive to provide a comfortable environment for all our guests, and it is concerning to hear that you found certain aspects of your stay unsatisfactory. We appreciate your insights regarding the dining options and the air conditioning, and we will address these matters with our team to ensure that we enhance the overall guest experience. Furthermore, we understand the importance of effective communication, especially for our international guests. We are actively working on improving our staff's language skills to better assist all visitors. While we regret that your stay did not meet your expectations, we hope you will consider giving us another opportunity in the future. We are committed to making the necessary improvements and ensuring a more enjoyable experience for all our guests. Kind regards,Hector Perez QuintanaGeneral Manager | Hotel Decameron Cartagena

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