Hotel Aixo Suites By GEH Suites

Recent Reviews: 198

• User:paola b

  Trip type: Family

  Terrible

  16 Jul 2025

  I booked my rooms months in advance thought booking.com for 7 people and a 3 month baby. I purposely booked this location because of its proximity to the cartagena letters and the chiba rumbera pickup spot at 7pm (right outside) and the rooftop pool. I contacted the hotel via WhatsApp at least 7 different times to confirm my reservations and to pay in advance if possible. I was asure over and over again that my reservations was good to go and that payments was going to be maid through booking.com with the card on file. I informed the hotel that I was on my way and that I did not have service on the highway. TO PLEASE contacts me though WhatsApp since I purchased a national Sim card to assist my international data.I was traveling from minca, santa marta to cartagena, its about 5hr drive. On my way to the aixo hotel, at 4pm, I once again contacted them to confirm my reservation. They confirm my reservation. I arrived at the hotel at 5:30 pm magically my reservations was canceled. They offered to give me other rooms and charge me duble the price. Then that they Could not honor my reservations, unless they send me to Abi in, which ruins all my plans and made me lose about 3 hrs since I did not get my rooms until 7:44pm. Also Abi in is s much uglyer hotel: the air-conditioned control didnt worked, the TV had 3 crack lines going through it, cloudy pool. Thank you for runing my last night in the country. Could not take my pre-recerved chiba rumbera, or go to the rooftop pool looking over the sea, or walk to the cartagena letters. Everything while dealing with a crying baby. Will not book again. Daniela Mendoza, Owner at Hotel Aixo Suites By Geh Suites, responded to this review Dear Guest,We sincerely apologize for the terrible experience you had at Hotel Aixo Suites. We understand how upsetting it was to drive for hours with your family and baby only to find your reservation, which you had made and reconfirmed several times, unexpectedly canceled. We are very sorry for the miscommunication on our part and for the delay in assigning your rooms. This is not the service or hospitality we aim to provide.Thank you for letting us know about the issues you encountered with the air-conditioning control, television and the cloudy pool. We regret that you were unable to enjoy the rooftop pool, the chiva rumba and visiting the letters as you had planned. Please rest assured that we are reviewing our booking procedures to ensure reservations are honored and guests are informed promptly. We are also sharing your comments with our maintenance, front desk and reservations teams to correct the problems with the room, equipment and pool.We truly value your feedback and hope you will give us another opportunity to provide you with the comfortable and reliable experience you expect. If there is anything further you would like to discuss, please contact us directly.Kind regards,Daniela ZuluagaHead of Customer ServiceGEH Suites | Memorable experiences

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• User:Trip29039845962

  Trip type: Friends getaway

  Disgusting place

  04 Jun 2025

  There were roaches in the room. The rooms are really small, unclean. The front desk staff wasn’t helpful. There was a big burly man at the desk who wouldn’t even acknowledge me or try to assist. There were roaches crawling on my belongings . The hotel staff smirked when he saw the roaches, and had to help me kill one. No apology from hotel or anything . Wouldn’t recommend at all. Disgusting place! Daniela Mendoza, Owner at Hotel Aixo Suites By Geh Suites, responded to this review Dear guest,We are deeply sorry to hear about your disappointing experience at our hotel. The presence of roaches in your room, the small and unclean conditions, and the lack of assistance from our front desk staff are unacceptable. Please accept our sincerest apologies for the discomfort and frustration this caused you.Maintaining a clean and pest-free environment is a top priority for us, and we are very concerned by your report. We have already shared your comments with our housekeeping and pest control teams so they can take immediate action to address any infestations and reinforce our cleaning protocols. We will also ensure that more thorough inspections are carried out regularly to prevent this from happening in the future.Additionally, we are addressing the unprofessional behaviour you experienced from our staff. We understand how upsetting it was to feel ignored and to see an employee respond inappropriately. We are conducting training to improve our team’s courtesy, empathy and responsiveness so that all guests receive prompt and respectful service.We appreciate you bringing these issues to our attention, as they help us improve. We regret that we failed to provide the basic standards of cleanliness and service you deserved, and we would appreciate the opportunity to make things right. Please contact us directly so we can discuss your experience further and ensure a better stay should you decide to give us another chance.Kind regards,Daniela ZuluagaJefe de Servicio al ClienteGEH Suites | Experiencias memorables

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• User:Camper828632

  Trip type: Solo travel

  Comfortable hotel at a great price

  01 Feb 2025

  I picked Aixo for the low price and because it met my criteria of having a swimming pool and being near the beach and Centro Historico. Upon checking in, I found the room to be clean and comfortable. There’s no room fridge or table and chairs, just a bed, two nightstands and a TV. There was also a luggage stand that held one suitcase. An armchair and a fridge would be nice to have, but I knew when I booked that the room lacked these. The included buffet breakfast typically included scrambled eggs and some variation of potatoes, sausage and fried bananas. There was also a daily selection of fruit, juices and of course fresh coffee. Lunch and dinner are also available at the restaurant a la carte with the cost charged to your room.The room was cleaned daily and fresh towels and soap and shampoo provided. The rooftop pool was too small and shallow for swimming but was an ideal play area for children. There were a large number of lounge chairs available that were in sun most of the day. There’s also a small bar on the roof, open from 9 am to 8 pm. The cost of drinks are added to your room tab. The view of the beach from the rooftop is breathtaking. I couldn’t get enough of it.There’s a huge variety of restaurants in the few blocks around the hotel. I highly recommend the Terraza Marbella rooftop restaurant which is at a nearby hotel, the TW Sports bar for a great casual dinner or bar experience. Some English is spoken by the staff there. Another popular spot is the Parilla del Sabor restaurant. The staff at Aixo spoke limited English but they were friendly and worked hard to keep the guests comfortable and happy. Reservas GEH Suites, Dueño at Hotel Aixo Suites By Geh Suites, responded to this review Gracias por compartir su experiencia detallada con nosotros. Nos complace saber que nuestra ubicación y la limpieza de las habitaciones fueron de su agrado, así como la selección del desayuno buffet y la atención de nuestro personal, quienes siempre se esfuerzan por brindar un servicio amigable. Apreciamos también sus observaciones sobre la piscina y las instalaciones de la habitación, ya que nos brindan la oportunidad de mejorar para satisfacer aún más las expectativas de nuestros huéspedes. Nos alegra que disfrutara de la impresionante vista desde la azotea y de los excelentes restaurantes de la zona. Será un placer recibirlo nuevamente en el futuro y ofrecerle otra estancia memorable.

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• User:Bojan_on_the_way

  Trip type: Couples

  Lairs - still waiting for our refund (6 months)

  14 Jan 2023

  Our worst experience from our trip to Colombia & Peru. Terrible old room, windows cant be fully closed, there is a massive crossroad right below this hotel where cars are driving in all directions all day and night long and these local drivers uses the horn to warn, greet, change direction, and at any given occasion all you can hear is only honk. Not a place for rest, only for deaf maybe. Second, we paid first 50€ to booking.com for reservations and then this hotel asked to pay the rest price of additional 100€ at the reception in advance, for all three nights. We left immediately after first night and requested refund, they said when we were leaving that refund will be in a week because someone was taking vacation, then we sent many emails and made few phone calls and still haven’t received a single euro back. These are thieves and liars, should not be in a business of hospitality anymore.Funny point: they even ask for our passports, bank details and requested proof of payment and where to send the refund, but guess what, they never do it. Daniela Mendoza, Owner at Hotel Aixo Suites By Geh Suites, responded to this review Dear Guest,Thank you for sharing your feedback, and please accept our sincere apologies for the very unpleasant experience you had at Hotel Aixo Suites. We are deeply sorry that your room was outdated and that the windows did not close properly, exposing you to constant noise from the busy intersection nearby. We understand how frustrating and exhausting this must have been, especially when you were hoping for a restful stay.We are also very sorry for the confusion and delay regarding your payment and refund. It is our policy to collect payment at check‑in, but it is never our intention to charge guests for nights they do not use. We regret that you left after the first night and that our team did not process your refund in a timely manner. Please be assured that we are investigating your case and will reinforce our procedures with the reservations and finance teams to ensure clear communication and prompt refunds in the future.We would like to resolve this matter as quickly as possible. Please contact us directly at our customer service email with your booking details and proof of payment so we can verify the transaction and process the refund owed to you. Your experience is certainly not reflective of the service we strive to provide, and we appreciate you bringing these issues to our attention.We hope you will give us another opportunity to restore your trust in our brand. We are committed to making improvements and ensuring all guests have a comfortable and transparent experience.Kind regards,Daniela ZuluagaHead of Customer ServiceGEH Suites | Memorable experiences

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• User:1FemaleSoloTraveler

  Trip type:

  Stay at Ibis next door, cheaper and more accurate description

  03 Jan 2022

  The rudest people work here, show no concern for guest's safety or comfort. Allow hasslers and taxi yellers to stand right in front of hotel's only entrance. The types who follow you, which is not the case at Ibis next door. Have strange arbitrary rules upon check in (ex., "we need your flight info." why???) No one knows what they're doing. Makes big deal about covid rules, while packing breakfast room with people. Do not feel welcome. Breakfast was not good. Room with an 'ocean view' actually faced an ugly building and construction. Really??? I had 3 beds in my room and no space to open my luggage. I booked an ocean view and got a family room with bunk beds. Never saw this 'pool'. The ladies who work here were nice, but the male supervisors, front desk people, etc. not only were not helpful, made me feel uncomfortable as a female guest. Thank goodness I only stayed one night and got to transfer to Ibis for less of the cost. Daniela Mendoza, Owner at Hotel Aixo Suites By Geh Suites, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are very sorry to hear that your stay at Hotel Aixo Suites was disappointing and that you did not feel safe or welcomed. We sincerely apologize for the rude and unhelpful behaviour you experienced from some of our staff members and for any discomfort this caused you, especially as a female traveller. Rest assured that this is not the level of service we strive for, and we are addressing this with our team through additional training and supervision.We are also sorry that our entrance area allowed hasslers and taxi drivers to linger and that our check‑in procedures felt intrusive. We will review our policies to ensure that all procedures are clear and respectful, and we will reinforce our security measures to make guests feel comfortable upon arrival.In addition, we regret that the room you were given did not match the ocean‑view description and was overcrowded with beds, leaving you little space for your luggage. We understand your frustration with the lack of a true ocean view and the construction outside, and we are updating our descriptions and assigning rooms more accurately to avoid disappointment. Your comments about breakfast quality and the inconsistency of our COVID‑19 measures have also been shared with our food and beverage team and management to improve the dining experience and ensure that health protocols are applied consistently.We value your feedback because it helps us improve. If you would be willing to discuss your experience further or provide your booking details, please contact us directly so we can address your concerns and regain your trust. We hope you will allow us another opportunity to provide you with a comfortable and safe stay.Kind regards,Daniela ZuluagaHead of Customer ServiceGEH Suites | Memorable experiences

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