Hotel Capellan de Getsemani

Recent Reviews: 640

• User:Aysha D

  Trip type: Couples

  Exceptional Service and a Peaceful Escape in Getsemaní

  12 Apr 2026

  My husband and I had the pleasure of staying at Hotel Capellan de Getsemaní in Cartagena for a full week, and it truly felt like a home away from home. From the moment we arrived, the hospitality was exceptional. Rey, the doorman, was incredibly warm, attentive, and welcoming—he set the tone for our entire stay. Yerlis at the front desk was equally wonderful. She was always helpful, knowledgeable, and ready to answer any questions we had, making everything seamless and stress-free.We were especially impressed by the dining experience. Lis and Tatiana provided outstanding service—both were professional, attentive, and very helpful when it came to ordering and serving our meals. Their kindness did not go unnoticed.Alejandro also stood out during our stay. He was not only hardworking and always keeping everything clean, but also very friendly and welcoming. He was the one who assisted us to our room when we first arrived, which made a great first impression. You can truly tell he takes pride in his work, and he always had a smile on his face.The hotel itself is very clean and peaceful, making it the perfect place to relax and unwind. And I have to mention the breakfast—fresh, delicious, and something we looked forward to every single morning!Overall, this hotel exceeded our expectations. The staff made our experience unforgettable, and we would absolutely return and recommend it to anyone visiting Cartagena.

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• User:Traveler64157

  Trip type: Family

  Great trip to Cartagena!!!

  06 Mar 2026

  Had an incredible experience at the Capellan Hotel in Cartagena!! On a Daddy-Daughter trip while my daughter was in town. We had a bal and the team at the hotel was incredible. The Clero restaurant team made us feel at home and the front desk team helped us carve out a great experience. Thanks to William, Lis, Jennifer, Natalie, Yersel and Rey!!!!! Can’t thank you all enough for a wonderful time!! See you soon!!! Front Manager, General Manager at Hotel Capellan de Getsemani, responded to this review Dear Traveler64157,Thank you so much for taking the time to share such a wonderful review about your recent stay at Hotel Capellán de Getsemaní. It truly warms our hearts to know that your Daddy–Daughter trip to Cartagena became such a special and memorable experience.We are delighted to hear that you had such an incredible time with us and that our team helped make your visit truly meaningful. Creating memorable moments for our guests is what inspires us every day, and knowing that you felt at home during your stay is the greatest compliment we could receive.Your kind words about our team, especially William, Lis, Jennifer, Natalie, Yersel, and Rey, mean a lot to us. We will be sure to share your recognition with them and with our colleagues at Clero Restaurante, who will be thrilled to know they contributed to such a special trip.It was a pleasure to host you and your daughter, and we truly hope this is just the first of many visits to Cartagena. We will be waiting to welcome you back very soon for another unforgettable stay.King regards,Ketty Paola Consuegra RomeroFront Manager

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• User:Aisha H

  Trip type: Solo travel

  Relaxing, friendly and luxurious

  13 Feb 2026

  I had a fantastic stay at this hotel and would happily return. The atmosphere was warm and welcoming from the moment I arrived. The staff were incredibly attentive and genuinely friendly, always happy to help with anything I needed. The pool area was amazing – clean, well maintained, and a perfect place to relax. The location is also brilliant, with everything I wanted to see and do within easy reach.Overall, a great experience and highly recommended! Front Manager, Director General at Hotel Capellan de Getsemani, responded to this review Dear aishah604,Thank you very much for your wonderful review and for choosing Hotel Capellán de Getsemaní for your stay.We are truly delighted to know that you had such a fantastic experience and that you felt welcomed from the very moment you arrived. Your kind words about our team mean a great deal to us, as providing attentive, warm, and genuine service is at the heart of everything we do.It is also a pleasure to hear that you enjoyed our pool area and found it to be the perfect place to relax. Creating a peaceful and luxurious atmosphere for our guests, combined with our privileged location in the vibrant neighborhood of Getsemaní, is something we are very proud of.Thank you as well for your recommendation. It would be an absolute pleasure to welcome you back in the future and provide you with another memorable and relaxing stay.Kind regards,Ketty Paola Consuegra RomeroFront Manager

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• User:4vagabonds

  Trip type: Couples

  Some things were great and some not

  10 Feb 2026

  The Hotel is beautiful and well taken care of. The location is also very good if you want to be in Getsamani, and easy walk to Centro.The food service needs to be greatly improved. There is great ceremony over breakfast but the food is bland and tasteless. Even the coffee wasn't great.Same with the bar service by the pool. Things take much too long and the food is just not good, even with the low expectations for hotel foodOur waiter two different days, while sweet, made a mistake in our ordersAnd we waited half an hour for a drink as even tho there is a bar in the pool area he had to get the drinks from ground floor main bar.Beautiful hotel charging top dollar should get it's amenity offerings to a better quality both of the food and service.We did not experience any noise issues and again the decor is gorgeous altho I agree with another reviewer who commented on poor use of space within guest rooms.Last small quibble, came in with an AMEX reservation that entitles me to a late check out if available which I would have liked. They upgraded me to a room without telling me they had an incoming reservation so morning of check out we were unable to keep the room beyond normal check out.Could have let me know when upgrading that I would be unable to keep the room late (as it is a perk of my reservation) and perhaps choose a different room...the hotel was def not full so other rooms were available Front Manager, General Manager at Hotel Capellan de Getsemani, responded to this review Estimado 4vagabundos,Reciba un cordial saludo de parte de todo el equipo del Hotel Capellán de Getsemaní.Ante todo, le agradecemos sinceramente por tomarse el tiempo de compartir una reseña tan detallada sobre su experiencia. Nos alegra saber que valoró positivamente la belleza de nuestras instalaciones, el cuidado de los espacios, la tranquilidad y nuestra privilegiada ubicación en el corazón de Getsemaní. Es muy gratificante saber que estos aspectos contribuyeron a su estadía.Al mismo tiempo, lamentamos profundamente que su experiencia gastronómica y de servicio no haya estado a la altura de sus expectativas ni de los estándares que buscamos ofrecer. Sus comentarios sobre el sabor de los alimentos, los tiempos de servicio en el bar de la piscina, los inconvenientes con los pedidos y la calidad del café han sido compartidos con nuestro equipo de Alimentos y Bebidas para su revisión inmediata y la implementación de acciones correctivas. Nuestro compromiso es ofrecer una experiencia integral coherente con la calidad del hotel, y claramente en esta ocasión no lo logramos de manera consistente.Igualmente, lamentamos la falta de comunicación relacionada con la asignación de su habitación y el beneficio de late check-out asociado a su reserva AMEX. Entendemos completamente su molestia, y coincidimos en que esta información debió haber sido comunicada de forma clara y anticipada, permitiéndole tomar la mejor decisión según sus preferencias. Ya estamos reforzando nuestros procesos internos para asegurar una comunicación más transparente y una mejor gestión de este tipo de beneficios en el futuro.Sus comentarios son extremadamente valiosos, ya que nos permiten identificar oportunidades concretas de mejora y fortalecer tanto nuestros estándares de servicio como la experiencia general de nuestros huéspedes.Agradecemos sinceramente su retroalimentación y esperamos tener la oportunidad de darle la bienvenida nuevamente, para brindarle la experiencia excepcional que verdaderamente merece.Saludos,Ketty Paola Consuegra RomeroJefe de Recepción

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• User:Meisson G

  Trip type: Couples

  Incredible, amazing, delicious and unforgettable.

  31 Jan 2026

  This restaurant was great, food was incredible but Jennifer was the greater that everything mentioned before. She was kind and very professional, keep up Jennifer with that attitude. Front Manager, Director General at Hotel Capellan de Getsemani, responded to this review Dear Meisson,Thank you so much for taking the time to share such a wonderful review. We are truly delighted to know that you found your experience incredible, delicious, and unforgettable.It means a lot to us to hear that you enjoyed the food, and even more to know that Jennifer made such a positive impression on your visit. We are very proud of her kindness, professionalism, and genuine passion for service. Your kind words will certainly motivate her to continue delivering exceptional experiences.We truly appreciate your recommendation and look forward to welcoming you back to Hotel Capellán de Getsemaní for another memorable experience.Kind regards,Ketty Paola Consuegra RomeroFront Manager

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