We arrive from Canada 🇨🇦. AIR CANADA all inclusive 2 of us first time in Cartagena. The hotel was simple but this is the difference everything was so nice the staff so friendly. These people in Colombia was very nice. Fabian the waiter in buffe was realy nice all them very friendly very bizy hotel in boca Grande. I am Canadian but I move in Canada from Greece 🇬🇷 20 years ago .I thought Greece is no 1 .Now i know Colombia 🇨🇴 is no 2.Better from Mexico and Dominica Republic very organized. The hotel is in good location just dont take all inclusive take only breakfast in the hotel there are so nice restaurants close and very good cheap prices local food.But again hotel plaza was very nice not perfect but i go back for sure.!!!
Atencion Cliente, Director General at Hotel Cartagena Plaza, responded to this review
Dear Quest55531139105,Thank you so much for your feedback! We’re thrilled to hear you had a great experience. Your satisfaction is our top priority, and we hope to welcome you back soon!Have a nice day!
User:normr748
Trip type: Solo travel
Far from being a four stars hotel
28 Feb 2026
+ The hotel is clean and the employees are efficient - The pool is way to small for the number of rooms The food in the buffet is of poor choice, we had dinner outside of the hotel for the duration of our stay. (5 night) We where a group of 40 Canadians and most of us if not all where very disappointed. The beach access is very limited. You ask for a beer or a glass of water at the bar and they give you a small glass.
Jefe Atencion al Cliente, Atención al huésped/Recepción at Hotel Cartagena Plaza, responded to this review
Dear normr748,On behalf of the Hotel Cartagena Plaza, we would like to thank you for taking the time to share your valuable feedback through this online platform. Your opinion is very important to us as we strive to create authentic experiences in our hotel!After reviewing your feedback, we offer our sincerest apologies for not meeting all of your expectations. We will communicate your comments and non-conformities, which will be checked with the relevant areas to review what happened. We will continue working to improve, with the greatest pleasure and passion that characterizes us. Happy day!
User:Richard L
Trip type: Friends getaway
Air Canada Vacations misrepresent and mislead, then they ignore. Truly fraudulent
18 Feb 2026
LIES, LIES, LIES. We bought a package from Air Canada Vacations which stipluated an ocean view premium room and a beach area cordoned for Hotel Plaza guests.We did not get get an ocean view but a side view of the building next door. The beach across the street was not cordoned but full of hustlers trying to sell you a tent with chairs. On the first day we were given a standard room on the 18th floor instead of a premium room on the 10 th floor. We had to complain the next morning to be moved. WE paid $500 extra for these premium rooms. Trying to contact Air Canada vacations post travel is useless. Stayed on the phone for 2 hours with no response on four separate osscaions. They ignore, igore and ignore. Its been two months and we are still waiting for a response from them. They sell you something which yoy dont get and then they ignore you. Litigate, litigate and litigate, then they will have to answer.
Jefe Atencion al Cliente, Atención al huésped/Recepción at Hotel Cartagena Plaza, responded to this review
Dear Richard,Thank you for taking the time to share your opinion. We apologize if we didn’t meet your expectations. We are committed to improving and your opinion is key to that.Happy day!
User:Al_Muzzy
Trip type: Couples
Excellent experience
02 Feb 2026
This hotel is located in the safe touristic area of Cartagena.We stayed in the executive room with an ocean view, and had an excellent experience. This executive room gave us priority check-in and access to the lounge.The stuff did an amazing job. Many thanks to Alfonso, Juan, and all the other people. We really enjoyed a friendly atmosphere. The room was super clean.Most of the guests at the hotels were Spanish speaking; English is rarely spoken in the area.This type of room is highly recommended, if you want a quiet room and great service. The rooms located close to the staircase, especially on the lower floors are not as quiet. Our opinion that this was the best value. The food in the main restaurant was ok. The restaurant Lucia on the 5th floor was amazing, as well as the food there. Also, the restaurant Kazabe is highly recommended (it is not a part of the hotel, but you can still book it).Keep in mind that this all-inclusive type of hotel does not include any services on the beach - the beach is public. Be prepared that there will be a lot of vendors offering you stuff.
Atencion Cliente, General Manager at Hotel Cartagena Plaza, responded to this review
Dear Al_Muzzy,Thank you very much for your comment, each of our services are specially designed to generate the best experiences in our visitors.We are very happy to see that the service provided was of your liking, we would like you to give us the opportunity to continue providing our human quality and all the services we have thought for your comfort, we will be waiting with open arms and a big smile. Have a good day!
User:Shelina J
Trip type: Couples
Great experience
29 Jan 2026
Cartagena Plaza is an outstanding hotel that truly delivers a five-star experience. The location is perfect—right on the beach and close to restaurants, shops, and key attractions, making it easy to enjoy the best of Cartagena.The rooms are spacious, clean, and comfortable, with beautiful ocean views that make mornings especially enjoyable. Housekeeping is excellent and consistently attentive. The staff stands out for their professionalism, warmth, and willingness to help at any time, always making guests feel welcome. Specially Daniel and Hector 5th floorI would highly recommend Cartagena Plaza to anyone visiting the city and would definitely stay here again.Carlos e Iliana Quintero
Jefe Atencion al Cliente, Atención al huésped/Recepción at Hotel Cartagena Plaza, responded to this review
Dears Mr and Mrs Quintero,¡What a wonderful comment! We are glad to know that the atmosphere and treatment of our team made you feel so comfortable. That is the experience we want to offer all our guests. We look forward to seeing you again soon!Have a good day!
Cartagena, Cartagena
About Hotel Cartagena Plaza
User Rating & Reviews
22 Mar 2026
28 Feb 2026
18 Feb 2026
02 Feb 2026
0204 505 9777