Hotel Casa San Agustin

Recent Reviews: 1432

• User:dapell

  Trip type: Couples

  Outstanding experience

  08 Apr 2026

  his was our first time in Cartagena, and I am so glad we chose Casa San Agustín for our stay. From the moment we arrived, the experience felt special. We were checked in by Andrew and welcomed with beverages and cool towels, which made for a wonderful start to our stay. After check-in, we were given a tour of the property, informed of the available services and escorted to our room, where our bags were already waiting.The hotel is beautiful and full of history and charm, yet everything feels modern, upscale and thoughtfully maintained. Its location in the Walled City was incredibly convenient for exploring shops, dining and nearby sights, but at the same time the hotel still felt peaceful and tucked away. With only 30-plus rooms, it felt intimate and personal — more like a private retreat than a traditional hotel. Our room was excellent, and the terrace was absolutely a standout feature that we really enjoyed.Once we settled in, we took advantage of the spa and later had a fabulous dinner at Alma. Dining outside under the stars while listening to a lovely four-piece band made for a truly memorable evening, and it ended up being one of the best meals of our trip. Breakfast the next morning was just as impressive. My wife even asked for something that was not on the menu, and the team was happy to accommodate her, which said a lot about their approach to service and hospitality.Andrew and the entire team made us feel genuinely welcome throughout our stay. The personalized service was exceptional and played a big part in making the experience so memorable. If we return to Cartagena, this would without question be the one and only place we would stay. Highly recommended.

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• User:rishboo

  Trip type: Family

  One of the best hotel experiences we’ve had. Full stop.

  03 Apr 2026

  Casa San Agustin is special. The room was beautiful, the pool was gorgeous — one of those spaces you don’t want to leave. But what sets this place apart is the design. Thoughtful, collected, unique. Not a hotel that feels designed — one that feels curated. The trees, the pottery, the details everywhere.The service was exceptional across the board. A few people worth naming: Paola, Estefany, and Yanellis at the front made us feel taken care of from the moment we arrived — Yanellis in particular handled every reservation without a hitch. Orlando at breakfast was warm and attentive every morning. Amanda at the pool kept things flowing perfectly. And Jaime — our porter — was always there to help.The food at Alma was exquisite. Breakfast alone is worth it — fresh fruits, fresh juices, great eggs, great avocado. Dinner outside with the live band was a chef’s kiss moment.The hotel also arranged our trip to Acasi Beach — their beach, about 40 minutes by speedboat. Relaxing, beautiful, seamless.If you’re going to Cartagena, stay here. And if we go back, we will. SanAgustin Pestagua, Owner at Hotel Casa San Agustin, responded to this review Dear @Rishboo,We would like to express our gratitude for your excellent review and for choosing to stay with us at Casa San Agustín in Cartagena. We are pleased to hear that your experience met your expectations.We are delighted that you appreciated the beauty of your room and that you found our pool to be one of those special places you simply didn't want to leave. This is exactly the feeling we hope to create. We take great pride in curating a space that feels authentic, thoughtful and rich in character, and your kind words about our design are especially meaningful to us. This extends from the trees and pottery to every carefully selected detail.We are also extremely grateful to hear that our team made such a positive impression. Paola, Estefany and Yanellis will be pleased to know that their care and attention helped to ensure that your stay was seamless from the outset. Orlando, Amanda and Jaime will also be pleased to be recognised for their professionalism and dedication. Thank you for highlighting these issues so thoughtfully.We are equally happy that you enjoyed your dining experiences at Alma, from the fresh, vibrant breakfasts to the unforgettable dinner accompanied by live music — what a perfect way to spend an evening! It’s also wonderful to know that your visit to Acasi Beach was as relaxing and effortless as intended.Your recommendation is greatly appreciated. We very much hope to have the pleasure of welcoming you back to Casa San Agustín in the future. Should you choose to do so, you will always be warmly welcomed at your home in Cartagena.Warm regards,Paola A Palomino VGuest Relations Casa San Agustín

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• User:Madison T

  Trip type: Couples

  Phenomenal

  03 Apr 2026

  Incredible service and experience. We loved our stay and was blown away by the hospitality. We loved our stay! SanAgustin Pestagua, Owner at Hotel Casa San Agustin, responded to this review Dear Madison T,Thank you very much for your kind words and for taking the time to share your experience with us.We are truly delighted to know that you were blown away by the hospitality and that you loved every moment of your stay. Creating memorable experiences through genuine, attentive service is at the heart of what we do, so your feedback is incredibly rewarding for our entire team.It would be our absolute pleasure to welcome you back again soon for another unforgettable stay.Warm regards,Paola A Palomino V.Guest Relations Casa San Agustín

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• User:Lindsay H

  Trip type: Friends getaway

  Transported to another world

  02 Apr 2026

  Absolutely incredible. Most gorgeous boutique hotel right at the heart of the best of Cartagena. I felt like I was transported to another world. Beautiful architecture and design with raw stone and wood elements surrounded by thriving plants. Service was the best I’ve ever had at a hotel down to the smallest details. Should be 5 star and highly, highly recommend SanAgustin Pestagua, Owner at Hotel Casa San Agustin, responded to this review Dear Lindsay H,Thank you so much for sharing such a wonderful review of your recent stay with us. It truly means a lot to hear that your experience felt like being “transported to another world”, that is exactly the kind of escape we hope to create for each of our guests.We are pleased to hear you enjoyed the beauty of our architecture and design, especially the raw stone and wood elements complemented by our lush greenery. It’s also incredibly rewarding to know that our service left such a strong impression on you, particularly the attention to the smallest details. Our team takes great pride in making every moment special.We are extremely grateful for your kind words and recommendation, and we are honoured to have been part of your time in Cartagena.We very much look forward to welcoming you back for another unforgettable stay in the near future.Warm regards,Paola A Palomino VGuest RelationsCasa San Agustin

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• User:Fränz F

  Trip type: Family

  Beautiful boutique hotel with exceptional service, spotless rooms, and excellent dining. We would definitely return.

  01 Apr 2026

  I stayed here for a short week with my family. The hotel is located in a beautiful historic building in the historic part of Cartagena. We had 0 complaints. The staff at the hotel is likely the best part as they go above and beyond to satisfy all your needs, they were perfect. The room was very clean, very spacious and very clean, as you would expect in this type of hotel. The breakfast is à la carte which is not our favorite as we prefer buffets but again quality and selection were perfect. If we visit Cartagena again, for sure we will stay again at this 5 star boutique hotel. We also had dinner at the hotel testaurant Alma, and in the same spirit of excellence at the hotel Alma was very enjoyable. SanAgustin Pestagua, Owner at Hotel Casa San Agustin, responded to this review Dear Fränz Fabe,We are very grateful for your feedback and appreciate the time you took to share your thoughts on your stay at Casa San Agustin. It was a genuine pleasure to have you and your family with us.We are especially pleased to hear that your time with us was completely seamless, with no complaints throughout your stay, that is always our greatest goal. It is wonderful to know that you felt so well taken care of by our team, and that their dedication and attention made such a meaningful difference. We are equally happy that you enjoyed the spaciousness and impeccable cleanliness of your room, as well as the unique charm of our historic building.We also appreciate your comments regarding breakfast. While we understand your preference for buffet-style dining, we are very pleased to know that you still found the quality and selection to be excellent. It is equally wonderful to hear that you had an enjoyable dinner at Alma and that the experience reflected the same level of excellence you felt throughout the hotel.We would like to thank you again for your kind words and your recommendation. We would be delighted to welcome you and your family back on your next visit to Cartagena for another memorable stay.Warm regards,Paola A Palomino VGuest Relations Casa San Agustin

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