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Hotel Dann Cartagena

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Hotel Dann Cartagena

locationCartagena, Colombia

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About Hotel Dann CartagenaAbout Hotel Dann Cartagena

location

The hotel is located in the tourist area of the city, near important boutiques, jewellery stores, galleries and business centres, with direct access to the beach and with a privileged location opposite the Caribbean Sea. It is also just 10 minutes from Cartagena Airport.

facility

The hotel has 100 rooms, including 17 junior suites and 6 suites, which are located on 19 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. A garage is available for parking. Further services include a 24-hour security service, medical assistance, a transfer service, room service, a coin-operated laundry and a hotel shuttle bus. A fax machine is on hand for guests' business and communication needs.

rooms

Rooms are equipped with air conditioning. Guests have a beautiful view of the sea from the balcony or terrace, which are included in the standard amenities of some rooms. Rooms have a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a mini fridge included among the standard features. A trouser press is provided for guests' convenience. WiFi (no extra charge) comes as standard in the rooms. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub.

sport

Guests can take a refreshing dip at the pool complex, which includes a children's swimming area. Parasols and comfortable sun loungers are available on the sun terrace. There are many ways to relax or stay active at the hotel, including a gym, a spa, massage treatments and a solarium.

meals

The dining area includes a restaurant and a bar. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Hotel Dann Cartagena Amenities at Hotel Dann Cartagena

  • Facilities

    • -

      Air conditioning

    • -

      Lobby

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      Conference Room

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      Internet access

    • -

      Room Service

    • -

      Pets

    • -

      Elevator/ Lift

    • -

      Ironing services

    • -

      Laundry

    • -

      Newspaper

    • -

      Parking

    • -

      Smoke detector

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      Smoking rooms

    • -

      Wifi

  • Beauty and Spa

    • -

      Massage

    • -

      Spa

  • Building Information

    • -

      Garden (m²)

  • Business Center and Conferences

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      Business Center

  • Common Area

    • -

      Reception

    • -

      Sun Deck

  • Distances

    • -

      Beach

  • Family and Kids

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      Childcare service

  • General Services

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      Concierge

    • -

      Doctor on call

    • -

      Luggage storage

    • -

      Multilingual Staff

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      Pool/ Beach towels

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      Wake-up Call / Service

  • Hygiene

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      Contactless check-in/-out

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      Packaged meals

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      Protective equipment for guests

    • -

      First-aid services

  • Meals

    • -

      Breakfast Buffet

    • -

      Breakfast Served

    • -

      Special Diet

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      Continental Breakfast

    • -

      Bar

    • -

      Cafe

    • -

      Restaurant

  • Object Information

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      Fax

  • Room Facilities

    • -

      Shower

    • -

      Bathtub

    • -

      Hairdryer

    • -

      Minibar

    • -

      Safe

    • -

      TV

    • -

      Closet

    • -

      Room service

    • -

      Toiletries

  • Security

    • -

      Fire extinguishers

    • -

      Security Guard

  • Sport/Entertainment

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      Outdoor Pool(s)

    • -

      Swimming Pool

    • -

      Gym

    • -

      Tanning Studio/Solarium

    • -

      Events

  • Transfers

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      Airport Transfers

    • -

      Shuttle Service

LocationLocation

Map preview

Around this property:

Centre

4000 m

Airport

8000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1235

Very Good

599

Average

139

Poor

46

Terrible

63

Recent Reviews: 2082

  • User:OnAir29770504236

    Trip type: Business

    Experience at Dann Hotel

    rating22 Sept 2026

    I did not have a good experience.I had persistent problem with the keys. I had to come up and down multiple times for that. The elevator does not reach the lobby or my floor, so you need to use the stairs as well for that. personnel were not quite helpful about that. I asked for the receipt in the end. They said they will send by email. They sent only the extra charges. Multiple emails. Nothing. The breakfast was OKiiish, but not excellent. They made me pay extra tax. Cleaning was excellent. Atención al cliente Dann Cartagena , Director General at Hotel Dann Cartagena, responded to this review Dear Guest: We sincerely appreciate the time you have taken to share your experience at our Hotel Dann. It is essential for us to hear the opinions and feedback of our guests, as they allow us to identify opportunities for improvement and enhance the quality of our service. We want to assure you that we have taken careful note of your comments and will follow up accordingly, implementing the necessary actions to continuously improve and offer increasingly satisfying experiences. We look forward to having the pleasure of welcoming you again very soon and providing you with the best of our services, with the attentive care that sets us apart. Best regards Yeison Batista Customer service coordinator

  • User:Giovanny O

    Trip type: Couples

    Lacking facilities and poor state of repair

    rating02 Aug 2026

    I would absolutely avoid this hotel. While the staff were very attentive and tried their best to help, the facilities are in a very poor state of repair and lack even the most basic amenities.The rooms do not have a kitchenette and are missing basic items such as a kettle, microwave, iron, hair dryer, and even drinking water glass. Additionally, the cold-water handle on the bathroom sink was broken.During the night, the air conditioner started leaking. A maintenance technician was sent to fix it, but as soon as he left, the leak started again. When we informed the front desk, we were told that the maintenance technician had already gone home and there was no one available to repair it. So if something breaks outside business hours, you’re out of luck, there is no 24/7 maintenance service at this supposedly four-star hotel. We were eventually moved to another room.The food in the restaurant was average, but the breakfast buffet was below average. The fruit juice tasted like it had been heavily diluted with water and some of the fruit was a few days old, the watermelon in particular was off.The room key cards constantly lose their programming, forcing you to return to the front desk to have them reactivated. We were told that the magnetic strip can be affected if the card is kept too close to a mobile phone. In all my years of traveling, I’ve never encountered this issue at any other hotel. I would recommend that the hotel upgrade its key card system, as this became a recurring inconvenience throughout our stay.Overall, this hotel falls well below the standard I would expect from a four-star property, and I would not stay here again. Atención al cliente Dann Cartagena , Director General at Hotel Dann Cartagena, responded to this review Dear Guest: We sincerely appreciate the time you have taken to share your experience at our Hotel Dann. It is essential for us to hear the opinions and feedback of our guests, as they allow us to identify opportunities for improvement and enhance the quality of our service. We want to assure you that we have taken careful note of your comments and will follow up accordingly, implementing the necessary actions to continuously improve and offer increasingly satisfying experiences. We look forward to having the pleasure of welcoming you again very soon and providing you with the best of our services, with the attentive care that sets us apart. Best regards Yeison Batista Customer service coordinator

  • User:Fernando A

    Trip type: Couples

    Great Choice to enjoy Cartagena

    rating17 Jun 2026

    Great Hotel in Cartagena, excellent location with direct access to nice beach, close to small super market, restaurants in a nice and safe zone of city.The pool is great and the staff is always ready to attend guests in all hotel. The restaurant "Bucanero" has a wonderful and very wide range of options, since breakfast to dinner you can enjoy your time there. Ask for José a senior waiter, he can help you in a very professional way always.This hotel is a good choice for your stay in Cartagena, Dann Hotel is a good deal for your money. Atención al cliente Dann Cartagena , Director General at Hotel Dann Cartagena, responded to this review Dear Guest: Thank you for sharing your experience with us. It is very gratifying to know that we were able to achieve our goal of providing you with memorable moments during your stay. We are delighted to hear that the food at our restaurant exceeded your expectations, as we work every day to offer products and services of the highest quality. We hope to have the pleasure of welcoming you back very soon, so you can continue to enjoy all the services and experiences we enhance every day with our guests in mind.Best RegardsYeison BatistaCustomer service coordinator

  • User:Bryan V

    Trip type: Couples

    Great stay

    rating17 Jun 2026

    Best service ever. Clean, food was great. Clean pool area and beach access Atención al cliente Dann Cartagena , Director General at Hotel Dann Cartagena, responded to this review Dear Guest: Thank you for sharing your experience with us. It is very gratifying to know that we were able to achieve our goal of providing you with memorable moments during your stay. We are delighted to hear that the food at our restaurant exceeded your expectations, as we work every day to offer products and services of the highest quality. We hope to have the pleasure of welcoming you back very soon, so you can continue to enjoy all the services and experiences we enhance every day with our guests in mind.Best RegardsYeison BatistaCustomer service coordinator

  • User:Miss J

    Trip type: Friends getaway

    I would return again in a heartbeat!

    rating11 Mar 2026

    What an amazing experience with such nice staff members. Everyone is so helpful and the quality of customer service is stellar. Atención al cliente Dann Cartagena , Director General at Hotel Dann Cartagena, responded to this review Dear GuestWe sincerely thank you for choosing us as your accommodation option We are very happy to hear that you enjoyed your stay with us. Thank you for taking the time to share your experience with other travelers and leaving us such a positive review. Comments like yours motivate us to continue improving and offering excellent service.We hope to have the privilege of welcoming you again very soon.Best regards Yeison BatistaCustomer service coordinator

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