Hotel Dorado Plaza Punta Arena

Recent Reviews: 100

• User:Samanta D

  Trip type: Business

  The treatment of the guests

  02 Jun 2026

  It is an excellent hotel; the rooms are comfortable, they care about customer service, the food is tasty. Excellent attention to the guests; it is a space designed for rest and connection with nature, and recreational activities are organized for the clients. The staff is very dedicated to making the clients feel at home Originally submitted in Spanish on www.tripadvisor.es. View originals.

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• User:Ann C

  Trip type: Solo travel

  Not worth it

  24 Mar 2018

  Maybe I could recommend this if it were $30 -- maybe -- but it is a lot more. Beach is not great, but OK. Hotel looks like a concrete jungle -- room has one small window and no view. Looks like it was an old boarding school dorm or something. Food was OK but greasy and bland (e.g., white bread, not even toasted). We didn't have water for 2 days (and times without electricity, but never too long). The second day they brought me a bucket of water, so I could take a bucket shower. But, they didn't the first day because you needed to ask for it. Staff is great!! HotelDoradoPlaza, Director de Relaciones con Clientes at Hotel Dorado Plaza Punta Arena, responded to this review Thank you very much for your review of your stay at our hotel. Your feedback is extremely important to us, as we look to improve with each and every single stay and detail that you allow us to know, for this reason we appreciate your comments about the aspects of our accommodations which need updating and it is a pleasure to announce that we will work to implement as soon as possible these upgrades.

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• User:215jlj

  Trip type: Solo travel

  nice hotel on an island

  16 Mar 2017

  this hotel had the food of a 4 star all inclusive resort unbelievable at the prices they charge.the rooms were excellent and the maid did a wonderful job cleaning.the chef was first class the beach was excellent nice beaches with restaurants next to the property.i highly recommend this hotel especially at the prices.they o however need to put in more internet services.it only works near the reception HotelDoradoPlaza, Director de Relaciones Públicas at Hotel Dorado Plaza Punta Arena, responded to this review Dear 215jlj,Thank you very much for your coment, we hope that you come back soon. Kathleen Rocha Community Manager

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• User:fannella

  Trip type: Family

  Terrible! Don't go!

  30 Apr 2016

  We went there in January 2016. When we arrived, they had changed the price from what it was on the original booking. We had to comply because of the high season and lack of availability in other hotels in Cartagena. In 6 days there, they NEVER came to clean the room, although we have asked every day.Day 3, the toilet became blocked up because we had so little water in the room. We had to flush with water buckets. They stole our swim-wear which was drying on our balcony, inside the hotel. The last day, when we left, my 5years old son forgot a small back with his toys in the hotel room. As soon as we arrived on shore, we called them up to retrieve our belonging, but they presented they couldn't find it...The beach was fun of plastic and garbage, as well as in the water. To summarize: The service was of extremely poor quality, it was dirty and the staff was rather dishonest. The food was good but very repetitive. Stay away from that place! HotelDoradoPlaza, Community Manager at Hotel Dorado Plaza Punta Arena, responded to this review Estimado huésped fannyamelieCordial saludo,Le estamos altamente agradecidos por haberse tomado el tiempo en escribirnos sobre su experiencia en el hotel, ya que esta nos ayuda a mejorar continuamente nuestros servicios.Le pedimos disculpas por los inconvenientes presentadosLos esperamos nuevamente en su Hotel Isla Arena Plaza.Cordialmente,Sandra HecheniqueCommunity ManagerHotel Isla Arena Plaza

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• User:TFerrino

  Trip type: Solo travel

  Quiet, peaceful, relaxing hotel on the beach. Gorgeous spacious rooms and friendly service.

  13 Mar 2016

  I had read some very negative reviews of this hotel and was rather worried and apprehensive about my stay. My first concern was that some guests appear to have had an issue with the transfer from the mainland to the island, which involves going to the Hotel Dorada in Bocagrande. However, I am glad to say that I had few problems here. I think I did have to pay an additional charge for this but it wasn’t much. The girls on reception didn’t speak any English, which is the case throughout the city but I always like to make an effort to speak the language of a country I am visiting, so I didn’t mind this too much. I had just missed the 8am boat trip, so had to wait until the 4pm one but it gave me chance to explore this beautiful city.The hotel on the island is set right on the beach, and whilst it is true, as others have commented, that there is building work going on around the hotel and there is litter on the beach nearby, the beach in front of the hotel is well maintained and the view of the Bocagrande skyline is amazing. On the subject of the locality, this is a populated island and people are building and maintaining their own houses. I hear it said that the beaches of Cartagena are too dirty to swim in but I did not find this back on the mainland and whilst the water off the coast of Isla Tierra Bomba is not crystal clear, it is calm and I was able to swim long distances every day.My room itself was very spacious, charming and beautiful. The air-conditioning worked perfectly and only on odd occasions first thing in the morning was it not possible to use to use the WiFi. Another thing I have read about the hotel is that there is no choice of food and that it unappetising. I stayed for 4 days and was only given the same breakfast once. I found breakfast particularly enjoyable, always with a huge plate of different varieties of fruit and juice I have never had before, to accompany the eggs, sandwiches, potatoes or whatever else I was given. I do not like fish and when I told the staff, they ensured I never had this for lunch or dinner. I would stay that for a couple of the dinners, the meat was a bit tough but I cannot complain too much.The staff here could not be more friendly, with the receptionist during the day speaking English and the innumerable gardeners, cleaners, beach and pool attendants always greeting you with a cheery smile. I was there out of season when I was one of the only guests, so there was not much for me to do at night but I was there to relax so it was perfect for me. I was there during a quiet period and I think that there would be a lot more to do in higher season. One of the highlights of my trip was when a large group of girls came over from the mainland for a day’s partying, so I think the hotel has an entertainment staff that organises parties on the beach.I would say this hotel is perfect if you are on your own and want a break or if you want a couple of nights' romantic getaway. There is not much you can do on the island except relax on the beach. This was a perfect start to my trip to Colombia, after which I returned to mainland to enjoy the Old Town and the beach life of Bocagrande. It is one of the cheapest hotels you can find, so for the money I could not complain. HotelDoradoPlaza, Director de Relaciones Públicas at Hotel Dorado Plaza Punta Arena, responded to this review Dear acwf2973, We read all your message and we feel very happy. We apreciated your coment, we hope you come back to enjoy our services. Thank you very much.

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