Hotel Las Islas

Recent Reviews: 387

• User:Yur A

  Trip type: Couples

  Worst experience ever

  07 Apr 2026

  Worst experience ever. This place is advertised as paradise, but the reality is very different.A local taxi driver warned us that the resort is located in one of the most dangerous areas of Barú. Guests should also be extremely careful with billing. We were charged for minibar items we never used and a private island fee we never stayed at.Food is very expensive and mediocre, but since the resort is isolated and Wi-Fi is limited, guests have no alternatives and are forced to rely on them.The rooms were dirty, full of mosquitoes and insects, and housekeeping was insufficient given the high prices. Raccoons touch the fruit displayed at the hotel entrance, with no warning signs. There are also no signs warning about jellyfish or stingrays in the water.I was badly stung by a jellyfish. Management downplayed the situation, and I was incorrectly treated for over an hour before finally being taken to the nurse, who explained that immediate cleaning was necessary. We no longer felt safe and wanted to leave, but no refund was possible for the next 2 nights since we wanted to leave that day. Overall, this resort is overpriced, poorly managed, unsafe, and misleadingly advertised. I would not recommend it. Do yourself a favor and go to Sofitel Barú, that place is heaven and cheaper! Guest Service, Guest Services / Front Office at Hotel Las Islas, responded to this review Dear Yur A,Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and sincerely regret that your stay did not meet your expectations.Please allow us to clarify that the safety and wellbeing of our guests is our highest priority. Our resort operates under strict security protocols, and we continuously work to ensure a safe and comfortable environment. Regarding your concerns about billing, cleanliness, and food quality, these are certainly not representative of our usual standards, and we take your comments very seriously. We will be reviewing these matters internally with our team to ensure immediate improvements where necessary.We are especially concerned to hear about the incident you experienced in the water. While natural marine conditions are part of the environment, we regret that you felt unsupported during this situation. Your feedback has been shared with our management and medical response team to reinforce our procedures and response times.We also regret that your departure experience did not meet your expectations. Our policies are always communicated in advance; however, we understand how situations like this can be frustrating, and we will take your comments into consideration as we continue to evaluate our processes.We truly value your feedback, as it helps us improve, and we regret not having had the opportunity to address your concerns during your stay.Kind regards,Guest Service team

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• User:Pranav A

  Trip type: Friends getaway

  Great Stay soured by Poor Billing & Zero Response from Management

  25 Mar 2026

  Beautiful property and on-site staff were all excellent. Unfortunately, my experience has been soured by a billing error made at checkout that has gone unresolved. Despite multiple follow-up emails, management has not responded. It's frustrating that what was otherwise a great trip is ending on this note. Would hesitate to return until the post-stay customer service issue is addressed Guest S, at Hotel Las Islas, responded to this review Dear Guest,Thank you for sharing your feedback with us. We are truly pleased to know that you enjoyed our property and the service provided by our on-site team.However, we sincerely regret the inconvenience caused by the billing issue at checkout and the lack of timely follow-up. Please accept our apologies, as this does not reflect the level of service we strive to provide.We would greatly appreciate the opportunity to review your case in detail and ensure a prompt resolution. Kindly allow us to follow up on this matter with priority.Thank you for your patience and understanding. We hope to restore your confidence in us.Warm regards,Hotel Las Islas.

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• User:H9823XVleee

  Trip type: Friends getaway

  Unacceptable stay. No service received

  24 Mar 2026

  We stayed at this resort with expectations of the highest level of service possible. Because we booked the Sea Level Bungalow with private pool.. One of the most expensive accommodations there. What we received was far from high level service. We were welcomed to the resort by a gentleman that stated we will be serving us for the entirety of our stay. We had a spill in the room and called for someone to come clean it. We also asked for 2 towels. No one came for over an hour to fulfill our requests. That is totally unacceptable. Once we returned to the accommodation from being out we called for room service. No one came to take our order. I had to walk to the restaurant to get someone to come take our order. We were told that we would have a dedicated attendant our entire stay and that was not the case at all. We were not brought any water when we asked. We were told just ask and they would bring us more. We requested some ice the next morning due to my guest hitting her toe on the chair in the room we didn’t not get any ice. The ice maker in the room was broke. No one came or called to check on us our entire stay. We were planning to stay another night but with all the issues we decided not to. This was an awful experience. We received absolutely no service during our stay. Due to the fact the service was not up to the expectations. We stayed in the Sea Level Bungalow with private pool. one of the most expensive accommodations there and we received absolutely no service. Very disappointed… Guest Service, Atención al huésped/Recepción at Hotel Las Islas, responded to this review Thank you for your feedback.We sincerely apologize for the service shortcomings and delays you experienced during your stay. This does not reflect our standards, and your comments have been shared with the team for immediate improvement.We truly regret the inconvenience caused and the impact on your experience.Kind regards,Hotel Las Islas.

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• User:tabrown2016

  Trip type: Couples

  Relaxing at Hotel Las Islas

  22 Mar 2026

  We stayed in a bungalow by the water for 5 nights. The bungalow was clean, comfortable, and well equipped. The cleaning staff sometimes removed towels and bathroom items and did not replace them. We called and requested replacements several times, getting occasional replacements. The outdoor area exclusively for our bungalow was incredible, several places to sit, a private pool (which was not maintained by the property, so we didn't use it), beachfront that was shared with one other bungalow, which was pretty narrow. We went snorkeling one morning, which was excellent. We were disappointed that the property had only one restaurant for lunch and one for dinner. The dinners were very good, the lunches were okay. Staff was all very friendly and helpful. The resort is large and we enjoyed the complimentary bicycles and and walking around the property. We recommend this property for a few nights, 5 nights is too long, in our opinion. Guest Service, Atención al huésped/Recepción at Hotel Las Islas, responded to this review Dear Guest,Thank you very much for taking the time to share your detailed feedback. We are pleased to know that you enjoyed the comfort of your bungalow, the outdoor areas, snorkeling experience, and the friendliness of our team.At the same time, we sincerely apologize for the inconsistencies you experienced with housekeeping, the maintenance of the private pool, and the replacement of amenities. Please rest assured that your comments have been shared with the relevant teams to ensure these situations are addressed promptly and do not recur.We also appreciate your observations regarding our dining options, as they are very valuable for our continuous improvement.Thank you once again for your recommendation, and we hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Hotel Las Islas.

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• User:868vickyd

  Trip type: Couples

  Beautiful accommodation but lacks atmosphere

  07 Feb 2026

  We were unlucky as booked 5 nights here after after 2 weeks of travelling and sightseeing, but we hit a storm so only had 2 nice days. There were no facilities for bad weather. Lunch restaurant on beach had little shelter. Restaurant food was great but no atmosphere. Top bar shut about 9.30, we were the only 2 couples there and felt they wanted to get rid of us. I know its a tranquil place but literally nothing to do of an evening or if weather bad.

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