Hyatt Regency Cartagena

Name: Hyatt Regency Cartagena
Address: Carrera 1 No 12-118, Cartagena, colombia
Telephone: +44-204-505-9777
Rating: 4.6

Cartagena, Colombia

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About Hyatt Regency Cartagena

location

Ideal for beach holidaymakers, this hotel lies in the heart of Cartagena, just 100 m from the beach.

facility

The hotel has a lift and features 261 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service and a coin-operated laundry. Daily newspapers are available for purchase.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Included in the standard features of some rooms is a terrace, whose beautiful ambience is largely created by a stunning view of the sea. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A telephone, a TV, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. For those who wish to stay active while on holiday, the hotel offers golf. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments, hydrotherapy treatments and a solarium. Children are well looked after in the kids' club.

meals

Dining facilities include a restaurant, a dining room, a breakfast room, a café and a bar. Breakfast, lunch and dinner offer many delicious options. Staff are also happy to provide children's meals.

Amenities at Hyatt Regency Cartagena

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Conference Room
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  Room Service
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  Laundry Service
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  Kids Club
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Common Area
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  Game Room
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Room Facilities
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  Room service
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
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  Events
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Beach

100 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

3030

Very Good

442

Average

129

Poor

Terrible

137

Recent Reviews: 3819

User:Casandra E
Trip type: Friends getaway
Perfect Location
02 May 2026
I had a great stay at the Hyatt in Cartagena. From the moment I arrived, the service stood out—especially Dina at reception, who was incredibly welcoming and helpful. She made check-in smooth and set the tone for the entire experience.The location is a huge plus. There’s a convenient grocery store right behind the hotel, a major mall right next door, and the beach is directly across the street—everything you need is within walking distance.The hotel pool was also a highlight—clean, relaxing, and perfect for unwinding after a day out. It had the most amazing views of the beach as well and there were 2 pools one was an infinity pool
User:Bea B
Trip type: Business
The perfect view of the Boca Grande from its special perch
27 Apr 2026
When I was in Cartagena many years ago, this area of the Boca Grande was not visited as Tourists all went to the old town. This hotel is in a prime position on a beautiful stretch of Beach, and the luxury inside is second to none. The views are spectacular, and the pools seem to be hanging off the edges, so you can feel the ocean just outside. The rooms have everything, the staff is so helpful and there’s a pretty nice spa as well! If you’re on an executive floor, you can enjoy a buffet of treats at breakfast and at happy hour, and I would certainly recommend this! Having said that, the dining rooms are also special places for anytime! In Cartagena, you can enjoy both worlds, the old one with its history and castles, and this more newly developed side with its luxurious conveniences. Hyatt Regency Cartagena, Atención al huésped/Recepción at Hyatt Regency Cartagena, responded to this review Dear GuestThank you for sharing such a detailed and thoughtful review of your stay at Hyatt Regency Cartagena. We are delighted to know you enjoyed the spectacular views, luxurious facilities, and the comfort of our rooms. It is wonderful to hear that our pools, spa, and executive floor offerings added to your experience.We also appreciate your comments regarding the unique layout of the property and the atmosphere. Your feedback helps us better understand our guests’ expectations and continue improving the experience we provide.We are glad you were able to enjoy both the modern conveniences of Bocagrande and the charm of Cartagena’s historic walled city. Thank you for recommending us, and we look forward to welcoming you back for another memorable stay.
User:Steve R
Trip type: Solo travel
Newer Luxury Hotel
25 Apr 2026
I had a wonderful stay at the Hyatt Regency Cartagena. The hotel is impeccable—very clean, modern, and luxurious—with excellent security. My room was fantastic, almost like a small apartment, featuring a foyer/entryway, a walk-through bathroom leading to the closet area, and a desk with a comfortable sitting chair.The location is very convenient: it’s right next to a shopping mall and just steps from many businesses and other hotels along the Bocagrande strand. The walled city is only about a $5 Uber ride away.The hotel does have a somewhat unusual layout. The lobby is on the 11th floor, and there’s a separate set of elevators to reach the rooms, so you need to use two elevator banks whenever you go to or from your room. Also, while the property is excellent, it doesn’t particularly reflect Cartagena’s local character—if you’re looking for a truly authentic, local feel, this hotel feels more like an international chain that could be anywhere in the world.I had food and drinks at the pool, which were good, though I did not try the hotel’s restaurants. Overall, it’s a luxurious, convenient, and comfortable option in Bocagrande. Hyatt Regency Cartagena, Atención al huésped/Recepción at Hyatt Regency Cartagena, responded to this review Dear GuestThank you for sharing your experience at Hyatt Regency Cartagena. We are delighted to know you enjoyed your stay, highlighting the cleanliness, modern design, security, and the comfort of your room. It is also great to hear that our location was convenient for you, with easy access to shopping, businesses, and the walled city.We appreciate your observations regarding the layout of the property and the atmosphere. Your comments are very valuable, as they help us understand our guests’ expectations and continue improving the experience we offer.We are glad you enjoyed the poolside food and drinks, and we hope you will have the chance to try our restaurants on a future visit. Thank you again for recommending us as a luxurious and comfortable option in Bocagrande. We look forward to welcoming you back soon.
User:Russell J
Trip type:
Best hotel to stay in Cartagena
19 Apr 2026
Overall great experience. Very nice Hyatt!. Front desk staff were the best. Would have liked an electronic check out option. Hyatt Regency Cartagena, Atención al huésped/Recepción at Hyatt Regency Cartagena, responded to this review Dear GuestThank you for your kind words and for recommending our hotel in Cartagena. We are delighted to know you had a great overall experience, enjoyed the property, and appreciated the excellent service from our front desk staff.We also value your suggestion regarding an electronic check-out option. Feedback like yours helps us identify opportunities to improve convenience for our guests.We look forward to welcoming you back for another memorable stay.
User:Richard I
Trip type:
Wonderful final few days of our Columbian vacation.
12 Apr 2026
We stayed at the Hyatt Cartagena for the last leg of our trip to Columbia. The hotel stay was beyond our expectations as the hotel staff were all very patient and responsive even to some of our unusual requests. We will definitely be back here the next time we are in Cartagena! Hyatt Regency Cartagena, Atención al huésped/Recepción at Hyatt Regency Cartagena, responded to this review Dear GuestThank you for your kind words and for choosing Hyatt Cartagena for the final days of your vacation. We are thrilled to know that your stay exceeded expectations and that our staff’s patience and responsiveness made a positive impact, even with special requests.It is wonderful to hear that you plan to return on your next visit to Cartagena. We look forward to welcoming you back and creating more memorable experiences for you.