Nacar Hotel Cartagena, Curio Collection by Hilton

Recent Reviews: 792

• User:Nancy R

  Trip type: Family

  Cartagena - Si

  26 Mar 2026

  A perfect hotel in an excellent location in old city. Alejandra was a helpful smiling face at the front desk. Nacar Hotel Cartagena, Propietario at Nacar Hotel Cartagena, Curio Collection by Hilton, responded to this review Thank you so much for sharing your experience.We’re glad to hear you enjoyed your stay at Nácar Hotel Cartagena—we look forward to welcoming you back. ✨

• User:Zigett

  Trip type: Couples

  Unbeatable location but service could be improved

  19 Mar 2026

  This boutique hotel is perfectly located in a quiet area within the Walled City. There are actually two parts: the main building on Calle del Curato and a secondary smaller building around the corner on Calle del Sargento Mayor. We stayed at the main building with all the facilities but did stop by the atmospheric secondary building one evening for a complimentary corozo welcome drink.On checking-in, things started very well with a complimentary upgrade to a junior suite as recognition of our Hilton status and an early check-in. Unfortunately, the room on the 3rd floor had recently been repainted and the smell was overpowering. We subsequently noticed that much of the hotel had been repainted but in quite an amateur way as there were small paint splashes in lots of places, especially on the balconies. We then had to wait for nearly two hours while another room on the floor below was prepared. It would have been nice if we had been offered something for the inconvenience such as a complimentary drink or lunch. We eventually made it to our newly assigned room...thankfully no paint smell albeit there was a musky smell (which we accepted). The junior suite was quite nice with a large walk-in shower and dressing area partitioned from the bedroom. Dressing robes were provided but no slippers. There was a small gym in the basement and an equally small pool on the 4th floor which also featured the rooftop restaurant. The restaurant was quite noisy with fans and music but it did have a vibe. On the downside, we found the service very slow and they served their drinks without any accompanying snacks. Also, the Wi-Fi was very sketchy. Breakfast was quite limited. It consisted of a small buffet with only two hot dishes (scrambled eggs and mixed vegetables) together with some cooked to order egg dishes. Some of the buffet items were never replenished and the French toast we ordered arrived badly burnt. On our second day there was zero service at breakfast as no waiters had arrived for work at opening time! We just looked after ourselves which was fine. Overall, the location is unbeatable but the service needs some improvement we felt. Nacar Hotel Cartagena, Propietario at Nacar Hotel Cartagena, Curio Collection by Hilton, responded to this review Dear Guest,Thank you for taking the time to share such a detailed review of your stay at Nácar Hotel Cartagena. We truly appreciate your kind words about our location and are glad you enjoyed aspects such as the junior suite upgrade and visiting our second house.At the same time, we sincerely regret the inconveniences you experienced. The situation with the room preparation and paint smell is not representative of the experience we aim to provide, and we completely understand how this could have affected your arrival. Your comments regarding maintenance details, waiting time, and the lack of gestures during the delay have been shared with our team for immediate review.We are also sorry to hear that the service at the restaurant and during breakfast did not meet expectations. This is certainly not the level of attention we strive for, and we are addressing these points with our staff to ensure better consistency moving forward.Your feedback is incredibly valuable to us, as it helps us identify areas where we must improve. We hope to have the opportunity to welcome you again and provide you with the seamless experience you deserve.Warm regards,Nácar Hotel Cartagena Team 💙

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• User:bz99

  Trip type: Solo travel

  Upscale at a great price point

  13 Feb 2026

  5 star for the price and what you get: great location, clean comfortable room, upscale property and restaurant. Nice rooftop and pool area. There are more luxurious hotels more expensive hotels I am sure but this one punches above its weight for value and perfectly hits all the most important notes for a great stay. Nacar Hotel Cartagena, Propietario at Nacar Hotel Cartagena, Curio Collection by Hilton, responded to this review Thank you very much for sharing your experience with us.We are delighted to hear that you enjoyed your stay and that Hotel Nácar was a special part of your trip to Cartagena. We hope to see you again soon!

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• User:stevencE3603FR

  Trip type: Couples

  Highly recommend this hotel

  20 Jan 2026

  A perfect location for our stays pre and post cruise along the Magdalena River, close to many restaurants and shops. Rooms were very nice and comfortable. The breakfast buffet at the Uma restaurant was varied with plenty of fresh fruit. All of the staff were courteous and professional, a very special thanks to Nellys for all her help throughout both of our recent stays. She was very professional, plus, friendly and extremely helpful! We'd also like to recognize the following employees for their wonderful service - Jeremy, Freddy, Elwin, Fabien and Luis David. Thank you all! Nacar Hotel Cartagena, Propietario at Nacar Hotel Cartagena, Curio Collection by Hilton, responded to this review Thank you very much for sharing your experience!We are delighted to hear that you enjoyed your stay at Hotel Nácar. Comments like yours motivate us to continue taking care of every detail. We hope to see you again soon!

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• User:Howard M

  Trip type: Couples

  Good experience - only minor issues

  04 Jan 2026

  I enjoyed my stay here (although I did book one of the largest rooms, so I can't comment on standard size rooms), and I would consider staying at this hotel again but there are some considerations I think others should be aware of:1) This could be a big deal for some people, but there is no bidet/bumgun in the bathroom. It's quite common in Colombia so this was a bit surprising.2) The main entrance door to the hotel is closed after a certain hour which is not a big deal but you do need to knock to have someone open the front door. The security guard is almost always close by.3) The buffet breakfast costs about $20 USD which is a bit high.4) The pool on the roof is nice and there is a bar, but English is not well spoken by many of the staff. Given the price of the hotel and the rating, I would have expected more English to be spoken.5) There are about 6-8 day beds and it's not easy to secure one. If you want a day bed, you should probably arrive early. Otherwise, most of the other seating are just regular chairs, I don't recall seeing any loungers.6) The internet was generally reliable. There was one short outage once in about 6 days, but that was resolved within 5-10 minutes. Nacar Hotel Cartagena, Propietario at Nacar Hotel Cartagena, Curio Collection by Hilton, responded to this review Thank you very much for taking the time to share such a detailed review and for choosing to stay with us.We’re pleased to know that you enjoyed your experience overall and that you would consider staying with us again. We truly value your observations, as they help us continue improving and setting clear expectations for future guests.Regarding your comments, we appreciate you highlighting them:Bathroom amenities may vary, and we understand how certain features can be important depending on personal preferences.For security reasons, our main entrance is closed late at night, with our security team always nearby to assist guests promptly.Our breakfast offering focuses on quality ingredients and a carefully curated selection, though we understand perceptions of value may vary.We acknowledge your feedback regarding English proficiency and are continuously working with our team to strengthen language skills, especially in guest-facing areas.Our rooftop pool area is designed to maintain an intimate atmosphere, and availability of day beds is limited; arriving earlier is indeed recommended.We’re glad to hear that your internet experience was mostly reliable and that any disruption was resolved quickly.Thank you again for your thoughtful feedback and for considering Hotel Nácar for your stay. We hope to have the opportunity to welcome you back and provide an even more seamless experience in the future.Warm regards,Hotel Nácar Team

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