Radisson Cartagena Ocean Pavillion Hotel

Name: Radisson Cartagena Ocean Pavillion Hotel
Address: Carrera 9 #22-850, Cartagena, colombia
Telephone: +44-204-505-9777
Rating: 4.5

Cartagena, Colombia

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About Radisson Cartagena Ocean Pavillion Hotel

location

This hotel is located in Cartagena, right on the beach.

facility

The hotel has a lift and features 233 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms feature a living room, a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A turndown service offers guests additional comfort. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. For guests who wish to keep active, cycling/mountain biking, golf and fishing are available. Water sports enthusiasts can enjoy snorkelling and diving. Guests can enjoy a wide range of indoor sports, including a gym, yoga, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.

meals

Dining facilities include a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. A continental breakfast buffet guarantees a great start to the day. For dinner, guests can order à la carte. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Radisson Cartagena Ocean Pavillion Hotel

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Garage
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Outdoor Furniture
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  Picnic area
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Barbeque
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Safe
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  TV
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  Room service
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
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  Tanning Studio/Solarium
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  Events
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Beach

50 m

Centre

1000 m

Airport

5000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1569

Very Good

574

Average

155

Poor

Terrible

Recent Reviews: 2402

User:Luke L
Trip type: Family
So. Loud.
11 Sept 2026
Got booked here after a flight cancellation, and there is a BANANAS party happening in the lobby. So loud you can hear it through a closed door and with the TV on. So if that’s your scene, go nuts. But if not you may want to find another place that’ll allow you some rest Guest Service Coordinator, Atención al huésped/Recepción at Radisson Cartagena Ocean Pavillion Hotel, responded to this review Estimado huésped:Muchas gracias por compartir su experiencia en el Radisson Cartagena Ocean Pavillion Hotel. Lamentamos que el nivel de ruido durante su estancia haya afectado su descanso y comprendemos lo incómodo que puede resultar, especialmente después de una situación imprevista como una cancelación de vuelo.Tomamos en cuenta sus comentarios como una importante oportunidad de mejora, particularmente en lo relacionado con el manejo de eventos y el control de los niveles de sonido, procurando siempre mantener un adecuado equilibrio entre nuestras actividades y el confort de nuestros huéspedes.Agradecemos que nos haya hecho saber lo ocurrido, ya que sus comentarios nos permiten fortalecer nuestros procesos y continuar trabajando para ofrecer una experiencia más cómoda y satisfactoria.Cordialmente,Coordinación de Servicio al Huésped
User:enbama
Trip type: Couples
Memorable celebrations. I stayed to celebrate my birthday and father’s day with my wife , with good memories.
23 Jun 2024
Grate rooms, cleanest, good breakfast, jacuzzi 10th floor nice view, all staff very friendly. The restaurant have variety menu with nice flavors. Have facilities to the beach , nice swimming pool to children and adults. Modern and grate buildings Guest Service Coordinator, Atención al huésped/Recepción at Radisson Cartagena Ocean Pavillion Hotel, responded to this review Dear Guest,We thank you for taking the time to rate your stay at our Radisson Cartagena Ocean Pavillion Hotel.We are pleased to see through your rating that you had a pleasant stay with us, highlighting how good you felt in our environments and the service of our collaborators. We strive daily to ensure that the service we offer our guests is based on our Yes, I Can philosophy.They let us know that we met their expectations, making their visit to Cartagena de Indias memorable.Thank you so much for giving us a 5-star rating, and we hope to have you back soon!Cordially,Guest service coordination
User:EzPz444
Trip type: Family
Have stayed many times...
19 Apr 2024
I've been absent from this forum for awhile, busy on others, so here we go...We recently took some friends to join us in celebrating our 22nd wedding anniversary. Good "Choice".They've got some great folks working there: Jen & Eliana at the concierge helm; speak excellent English, are extremely personable, attentive & an overall joy to converse with. Lorenzo, a food & beverage guy, always on the ball! Patrolling his areas making sure all is well & never failing to greet us with a smile and firm hand shake. Nice!Jorge: What a great waiter ! He happily glides about the dining room with his colorful pants, fedora hat & festive spirit with a practiced eye , ready to help his hungry patrons with whatever they may be in need of. What more could a diner ask for? All of the above Radisson employees (and a few more...) have always made us feel very welcome. Thank you! As far as the accommodations go, the double bedroom suites are no less than excellent. 'nuff said!The elevators worked flawlessly.The breakfast is among the best we've ever had in ANY resortand the pool area/ beach are the perfect places to enjoy a beautiful end to the day. We hope to return in November for my dear wife's birthday! Guest Service Coordinator, Atención al huésped/Recepción at Radisson Cartagena Ocean Pavillion Hotel, responded to this review Dear EzPz444,Thank you very much for taking the time to rate your stay at our Radisson Cartagena Ocean Pavillion Hotel.We are pleased to see through your rating and comments that you had a pleasant stay with us, also highlighting the service of our collaborators. Every day we strive to ensure that the service we offer our guests is based on our Yes I Can philosophy. Your comments let us know that we met your expectations, making your stay in the city of Cartagena a memorable time.On behalf of the entire Radisson staff, we would like to thank you for your choice and we look forward to welcoming you back in November for your wife's birthday.Cordially,Guest Service Coordinator.
User:KrystheExplorer
Trip type: Family
More cons than pros
19 Mar 2024
Pros: The staff was friendly, the space for the king size room was very nice. We stayed here for 3 nights and check-in and check-out was easy. There is free parking on site and plenty of sparking. The housekeeping staff was beyond friendly. Cons: The hotel has a moist feel followed by a "scent." I think the scent is due to the moisture in the air similar to a damp towel. The rug is a "turn off" and the bathroom door in room 429 was broken. Unfortunately I did not take a picture of it but it can def be remodeled. Jacuzzi was overpacked during my stay and the temp of the water was Luke warm. The pool was basic. My best advice is to keep the air conditioning on in the room because it will help take away the scent. Guest Service Coordinator, Atención al huésped/Recepción at Radisson Cartagena Ocean Pavillion Hotel, responded to this review Dear Guest,Thank you very much for taking the time to rate your stay at our Radisson Cartagena Ocean Pavillion Hotel and highlighting the service of our collaborators. Every day, we strive to ensure that the service we offer our guests is based on our Yes, I Can philosophy.We are very sorry for your perception regarding some services and the maintenance of certain areas. At Concierge, we would have loved to receive your feedback during your stay in order to take the appropriate corrective measures and make your trip an unforgettable experience.We hope to have the pleasure of serving you on a future occasion and make the most of your previous stay with us.Cordially, Guest Service Coordination
User:Rosie L
Trip type: Family
It’s okay
07 Aug 2023
We spent 4 nights in an appartement inside the Radiason hotel. It’s okay, everything is just okay. The spas on the roof are not for kids and the very basic pool closes at 8:00pm, this was disappointing as I was travelling with my son. Many surrounding buildings have much nicer pools and more luxurious infrastructures for the same price point. We regret booking here. It does, however offer good service from the bellboys and we were able to leave our suitcases safe after having signed out and before our flight, which was appreciated. It was closer to Centro and Bocagrande than we expected. It is safe. A bit noisy at night and the menu is limited (no soft drinks). Food was ok. Part of the ceiling fell on a worker cooking breakfast on the terrasse. Expect noise from airplanes and for the highways behind. Guest Service Coordinator, Atención al huésped/Recepción at Radisson Cartagena Ocean Pavillion Hotel, responded to this review Dear Mrs. Rosie L,Thank you for taking a moment of your precious time to share your experience at Radisson Cartagena Ocean Pavillion Hotel.We regret your perception regarding the service received. We share your comment with the areas in charge to review what happened during your stay.Your comments are very important to us, as they allow our clients to have an unforgettable experience during their stay at our hotel.We hope you give us the opportunity to change the image of your last stay with us and allow us to exceed your expectations on your next visit.The satisfaction of our customers is our reason for being.Cordially,Customer Service Coordination