Sofitel Baru Cartagena

Recent Reviews: 2035

• User:Thomas C

  Trip type: Family

  The Most Luxurious and Amazing Experience

  23 Jun 2026

• User:Louise W

  Trip type: Solo travel

  Solo Trip to Baru

  20 Jun 2026

  My stay at Sofitel Baru was exceptional in many ways. I truly appreciated the attention to detail from Lila, who went above and beyond to celebrate my birthday and made the experience feel incredibly personal.I also want to highlight Denis, whose graciousness stood out throughout my stay. She greeted me by name each morning, remembered exactly what I liked to drink with breakfast, and even surprised me with a beautiful gift representing Colombia. It was thoughtful, unexpected, and deeply appreciated.The property itself is stunning and expansive, offering plenty of space to relax and unwind. I paid for an upgrade to a suite overlooking the beach, and it was absolutely worth it — the view and the jacuzzi tub made the stay feel even more special.Dinner at Humo was another memorable moment. The chef personally presented one of the dishes to me, which made the experience feel unique and truly special.One thing I didn’t appreciate, however, was arriving for the scheduled coffee tasting only to find out it had been canceled without any prior notice. A simple heads-up would have made a big difference.Overall, despite that hiccup, my stay was filled with warmth, luxury, and genuine hospitality. I look forward to returning. Guest Relations Team, Atención al huésped/Recepción at Sofitel Baru Cartagena, responded to this review Bonjour Madame Louise,Thank you very much for sharing such a thoughtful review of your stay with us. We are delighted to know that your experience at Sofitel Barú Calablanca was filled with warmth, luxury, and memorable moments.It is especially rewarding to learn that Lila helped make your birthday celebration so meaningful through her attention to detail and personalized care. We are equally grateful for your recognition of Denis, whose genuine hospitality, thoughtful gestures, and attentive service clearly left a lasting impression. We will be delighted to share your kind words with both of them.We are also pleased that you enjoyed the beauty of our property, your suite overlooking the beach, and the unique culinary experience at Humo. Knowing that these moments contributed to making your stay truly special means a great deal to us.At the same time, we sincerely apologize for the inconvenience caused by the cancellation of the coffee tasting without prior notice. Your feedback is greatly appreciated, and we understand how a simple communication could have enhanced your experience. We will share your comments with the appropriate teams as we continuously strive to improve our service.Thank you once again for choosing Sofitel Barú Cartagena. We look forward to welcoming you back for another unforgettable stay in the near future.Cordially,Sara CardonaGuest Relations Manager

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• User:Elian O

  Trip type: Family

  Stay at the four seasons in Cartagena

  12 Jun 2026

  Pretty lousy pool service and not much to do.

• User:ongun k

  Trip type: Family

  Family vacation

  09 Jun 2026

  Amazing vacation destination with an amazing service. The bell person Camillo was so nice and kind. Guest Relations Team, Atención al huésped/Recepción at Sofitel Baru Cartagena, responded to this review Bonjour,Thank you for sharing your kind feedback. We are delighted to know that you enjoyed an amazing family vacation with us and that our service contributed to making your stay memorable.We are especially grateful for your recognition of Camilo. We will gladly share your kind words with him, as he will be delighted to know that his warmth and kindness made a positive impact on your experience.We look forward to welcoming you and your family back to Sofitel Barú Calablanca very soon.Cordially,Sara CardonaGuest Relations Manager

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• User:Silvana D

  Trip type: Couples

  Amazing getaway with beautiful scenery

  03 Jun 2026

  Amazing place for a couple’s getaway. Although families and pets seemed to be having a blast too. Diego, our waiter at Calablanca was very attentive and helpful. The rest of the staff was also amazing. Loved every moment of our stay. Guest Relations Team, Atención al huésped/Recepción at Sofitel Baru Cartagena, responded to this review Bonjour Madame Silvana,Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed such a memorable getaway and that our beautiful surroundings helped make your stay special.We are especially grateful for your recognition of Diego from Calablanca. We will gladly share your kind words with him, as he will be truly pleased to know that his attentive service contributed to your experience.It is also rewarding to hear that the rest of our team helped make your stay enjoyable. Knowing that you loved every moment of your time with us is the greatest compliment we could receive.We look forward to welcoming you back to Sofitel Barú Calablanca for another unforgettable stay.Cordially,Sara CardonaGuest Relations Manager

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