Zione Luxury Hotel Cartagena

Name: Zione Luxury Hotel Cartagena
Address: Calle 5 # 3 - 14 - Bocagrande, Cartagena, colombia
Telephone: +44-204-505-9777
Rating: 3.2

Cartagena, Colombia

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About Zione Luxury Hotel Cartagena

location

This hotel welcomes guests in Cartagena.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities and a lift. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Many units feature a sea view, which creates a particularly lovely ambience. The rooms have a double bed and a sofa bed. Extra beds can be requested. A telephone and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. Active guests can enjoy golf. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a hammam, massage treatments and a solarium.

meals

Various dining options are available, including a restaurant, a café and a bar. Breakfast and lunch offer culinary delights every day. The menu also offers diet meals and children's meals. The hotel also offers special catering options.

Amenities at Zione Luxury Hotel Cartagena

Facilities
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  Lobby
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  24-hour reception
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  Room Service
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  Laundry Service
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  Pets
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  Laundry
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  Parking
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  Wifi
Building Information
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  Garden (m²)
Distances
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  Beach
General Services
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  Luggage storage
Hygiene
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  Contactless check-in/-out
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Room Facilities
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  Room service
Security
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  Fire extinguishers
Sport/Entertainment
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  Sauna
Transfers
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  Airport Transfers

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 81

User:Carlos M
Trip type: Couples
The ultimate romantic getaway in Cartagena
19 Jan 2026
Zi One Cartagena is a truly special place for couples. We were amazed by the spectacular room decoration they prepared for us—it made our stay feel so romantic. The breakfast is sensational, with a great variety and flavor. On top of that, the staff's attention and the views are simply great. We will definitely be coming back many times! ZIONE LUXURY CARTAGENA ZIONE LUXURY CARTAGENA , General Manager at Zione Luxury Hotel Cartagena, responded to this review Thank you so much for your beautiful review and for choosing Zi One Cartagena for such a special getaway.We are truly happy to know that you enjoyed the romantic room decoration and that it helped make your stay unforgettable. It is also wonderful to hear that you loved our breakfast, the views, and the attentive service provided by our team. Your kind words mean a lot to us and motivate us to continue creating memorable experiences for our guests.It would be an absolute pleasure to welcome you back many more times for future romantic escapes in Cartagena.
User:Juanpvasquez97
Trip type: Couples
Would Definitely Stay Again
16 Jan 2026
I stayed at Zi One Luxury in September and had a great experience. Everything was excellent—from the comfort of the rooms to the quality of the service. The hotel is well maintained, with beautiful spaces and a very welcoming atmosphere. The staff was attentive and professional, making the stay smooth and enjoyable. I would definitely recommend it and would happily stay here again. ZIONE LUXURY CARTAGENA ZIONE LUXURY CARTAGENA , General Manager at Zione Luxury Hotel Cartagena, responded to this review Thank you very much for sharing your experience with us and for choosing Zi One Luxury for your stay in September.We are delighted to hear that everything met your expectations, from the comfort of our rooms to the quality of our service. It is especially rewarding to know that you appreciated our welcoming atmosphere, well-maintained spaces, and the attentive professionalism of our team.Your recommendation truly means a lot to us. We would be more than happy to welcome you back for another enjoyable stay in the future.
User:Chloe M
Trip type: Couples
Book at ZiOne
27 Jul 2025
Staff are so helpful, kind, and attentive. The suite was amazing and the views were too. Loved the room so much. Special shoutout to Martin who made our stay so special. ZIONE LUXURY CARTAGENA ZIONE LUXURY CARTAGENA , General Manager at Zione Luxury Hotel Cartagena, responded to this review Thank you so much for such a lovely message. It truly makes us happy to know that you felt so well taken care of during your stay.We’re thrilled that you loved the suite and the views, and it means a lot to hear how much you enjoyed the room. A very special thank you for mentioning Martin — we’ll be sure to share your kind words with him, as feedback like yours is incredibly motivating for our team.We hope to welcome you back again very soon for another special stay.
User:Culture12237077482
Trip type: Couples
Be careful on check out
06 Oct 2024
Just got back for the lovely Cartagena. We had such an amazing time and our hotel and staff was amazing untill we came to check out on our last day. After being moved room 4 times and the staff being so friendly we thought how great it had been. On the last day , the arrogant man at the reception desk accuseed us of taking 2 towels. After explaning that the cleaner had exchanged them for pool towels and checking our cases he still was very ignorant and reluctant to accept the staffs explanation to what had happened. He really needs training in how to respond to customers. Such a shame , becuase overall like i said it was such a nice time until this happened. Be careful guys if your going to stay here and be vigilant when checking out !
User:jeshkat
Trip type: Solo travel
Rude front desk, no hot water, gross food
21 Jan 2023
DO NOT BOOK THIS HOTEL. There is no hot water, the man working the front desk is incredibly rude; will not even speak to you or acknowledge you when you’re standing directly in front of him. The breakfast is disgusting. How are linens etc being properly cleaned if this property has no hot water? They aren’t. There are much better hotels where the staff care about you in Cartagena. Extremely poor experience, checked out after 1 day without a refund ZIONE LUXURY CARTAGENA ZIONE LUXURY CARTAGENA , General Manager at Zione Luxury Hotel Cartagena, responded to this review Hi Jeshkat! We regret that you had the experiences described, we apologize for the inconvenience that our internal protocols caused you an unpleasant experience.We will be working on each of your comments for continuous improvement.Maria Alejandra BarragánZione Luxury Hotels team