Diez Hotel Categoria Colombia

Name: Diez Hotel Categoria Colombia
Address: Cll 10A No. 34 - 11, Medellin, colombia
Telephone: +44-204-505-9777
Rating: 4.1

Medellin, Colombia

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About Diez Hotel Categoria Colombia

location

The hotel is located in the heart of the Zona Rosa Medellin, a truly strategic point for reaching the best restaurants and entertainment venues, close to the shopping and business centres of the city. It is 3 blocks from the Parque Lleras on 10th Street.

facility

115 rooms, including 10 suites and 85 double rooms, are located on 12 storeys and can be reached by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a cloakroom, baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms feature a kitchen and a bathroom, and air conditioning ensures just the right temperature. A balcony or terrace is among the standard amenities in the rooms. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a stovetop, a microwave and a tea/coffee station. There is also a washing machine, an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, a stereo system, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests are always kept up-to-date thanks to the daily paper provided. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

sport

A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. Sports options available to guests include aerobics or, for a fee, a gym. There is a wellness area with a spa, a sauna, a steam bath, a hammam, a beauty salon and a solarium. Subject to charge: massage treatments. Additional leisure activities include an entertainment programme, a dance club, a casino and a nightclub.

meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Catering options include bed and breakfast and full board. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals and children's meals can be prepared on request. In addition, special catering options and picnics are available.

Amenities at Diez Hotel Categoria Colombia

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Nightclub
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Salon
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Picnic area
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  Sun Deck
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Hairdryer
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  Minibar
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  Fridge
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  Safe
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  TV
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Sauna
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  Gym
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  Tanning Studio/Solarium
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  Events
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Centre

6000 m

Airport

20000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

547

Very Good

320

Average

117

Poor

Terrible

Recent Reviews: 1098

User:plainchoc1
Trip type: Couples
Worst hotel stay in years
03 Apr 2026
Good points location - can walk so many places great restaurants close by and less than a mile to the metroStaff - friendlyBad pointsBeds- what a joke! First room was like sleeping on a rock, second room the mattress was so soft ive never known anything like itNoise level- we originally were on the fourth floor and moved to the second - noise level from the street did not change- you could hear so much! We could hear other guests in the corridor, doos banging even next doors mobile phone alarm in the morning, other guests showering! In four night I didn’t sleep more than 6 hours (I was always in bed before 11) and every night there were interruptions There have to be better options in the city! Use them Servicio Al Cliente Diez Hotel Categoria Colombia , Otro at Diez Hotel Categoria Colombia, responded to this review Dear Guest,Warm regards. Thank you for taking the time to share your experience. We truly value your positive comments regarding our strategic location and the friendliness of our team, which are key pillars of our service.We regret that your perception of the bed comfort and noise levels was not favorable. However, we would like to highlight that our mattresses meet established quality standards and are selected to accommodate a wide range of guest preferences, which can naturally vary from one individual to another.Regarding noise, due to our prime location in a vibrant area of the city, some level of ambient sound may be experienced. Nevertheless, we continuously work on measures to enhance our guests’ comfort. Additionally, our team is available 24/7 to promptly address any concerns and provide suitable solutions during the stay.We regret that, despite our efforts —including the room change—, we were unable to meet your expectations. Your feedback has been shared with the relevant departments as part of our continuous improvement process.We hope to have the opportunity to welcome you again and provide an experience that truly reflects our standards.
User:nanikahonua
Trip type: Friends getaway
Amazing views, perfect location!
22 Nov 2025
We chose this hotel solely because I’ve never seen a hammock INSIDE of a hotel room. And the view… wow. One morning we saw a flock of macaws fly right by our floor to ceiling windows. The decor in the rooms and hotel are a really nice touch, with mini exhibits on each floor. Excellent location, friendly and helpful staff, tasty breakfast, and did I mention the view? When we return to Medellin, we will be staying here again. Servicio Al Cliente Diez Hotel Categoria Colombia , Otro at Diez Hotel Categoria Colombia, responded to this review Hello Nani, Thank you for such a wonderful review! We’re delighted to know you enjoyed the views, the hammock experience, and the themed exhibits on each floor. It’s great to hear our staff, location, and breakfast made your stay even better. We’ll be more than happy to welcome you back on your next visit to Medellín.
User:Ada O
Trip type: Family
Boda Nathaly & Anthony Nov 2025
12 Nov 2025
We had the most amazing 5 days stay. Everyone from the front desk to the restaurant team on H6 to the door greeters were very friendly, hospitable and accomodating. Special shout out to Denis Garces, Gustavo Ruiz & Luis Fernando for assisting with reservations, party planning and transportation throughout our stay. Thank you to Ana Maria and Claudia at the Diez Hotel Restaurant located at the Roof Top. They along with their team went above & beyond to make us feel at home and granted our every request. Servicio Al Cliente Diez Hotel Categoria Colombia , Otro at Diez Hotel Categoria Colombia, responded to this review Thank you so much for your wonderful review. We’re delighted you enjoyed your 5-day stay and that our front desk, H6 restaurant team, and door greeters made you feel welcome. We truly appreciate your special mention of Denis Garcés, Gustavo Ruiz, and Luis Fernando, as well as Ana María and Claudia at our rooftop restaurant. We’re glad they helped make you feel at home. It was a pleasure having you, and we look forward to welcoming you back soon.
User:Roberto_NW_Italy
Trip type: Solo travel
Very good hotel in el Poblado
26 Sept 2025
Contemporary four star hotel occupying the top 6 floors of a tall building in the hip Provenza area of el Poblado. Some good contemporary looks. Young and kind staff. My deluxe queen was very large and modern, with some small finishing defects. I personally hated the very gummy and thick pillows - they made my sleep less comfortable. There’s a very small gym, with equipment not very clean. Good breakfast buffet at the upper floor, with real -not boxed- orange juice being my acid test for real quality. I also tried the restaurant for dinner and have to say that food was good, at normal prices for the area. Servicio Al Cliente Diez Hotel Categoria Colombia , Otro at Diez Hotel Categoria Colombia, responded to this review Dear Guest,Thank you for sharing your feedback. We’re glad you enjoyed our location, the comfort of your room, and the quality of our breakfast and restaurant. We also appreciate your comments regarding the pillows, gym, and room details — your observations help us improve every day.We hope to welcome you again soon for an even better stay.
User:jorg743
Trip type: Family
Do better!!!
14 Sept 2025
Booked a week but then decided to change the stay for 4 days only and that was the best thing l could do. The good:1. Friendly staff2. Great beds and pillows 3. Great shower and hot water4. Cmfortable room5. Not noisy from the street6. Good views7. Great lobby and roof topThe bad, THE REALLY BAD......1. The AC DOES NOT WORK, not only mine but 6 more rooms from the group l was traveling with. I worked in hotels and this hotel use "chillers" which is AC cooled by cold water and l'm pretty sure is not strong enough when the hotel is full.2. They gave me another room to spend my first night due to maitenance couldn't fix my AC that night and guess what?? The AC in the other room did not worked either. I found out that the AC in the new room didn't worked at 5am when l came from partying to sleep. 3. Got woken up at 7:45am by a lady to pick up my laundry to be ironed. Then, at 9am, the maitenance guy knocked hard and woke me up to fix the AC on the room they gave me for my first night instead of my actual room which it was empty ready to be serviced. Did l mentioned l came back ar 5am the night before? Yes. 4. The toilet did not work upon check in.5. The sheets were stained, l asked the housekeeper to change it on the second day and the new ones were stained as well.6. I sent a shirt and a pant to be ironed and the shirt came back with wrinkles, ironed but with wrinkles. 7. Ordered room service, took over 40 minutes and the food was ice cold with rock hard fries. 8. They only leave 2 bath towels doesn't matter how many people are actually staying in the room. 9. My partner paid for the laundry as per the delivery guy request and when l checked out they also included the charge on my bill. 10. I left a credit card for incidentals the day before check in since l was staying somewhere else. When l ordered room service on my last night, they wanted me to pay the food right away upon delivery since "l didn't have a credit card on file". When l went down to front desk, the night auditor admitted he shredded the copy of my credit card and they didnt put it in the system so the system so they had nothing on my reservation. A nice hotel with good potential, hopefully the General Manager or Owner care enough to make it better. Servicio Al Cliente Diez Hotel Categoria Colombia , Otro at Diez Hotel Categoria Colombia, responded to this review Dear Guest,We sincerely appreciate you taking the time to share such a detailed review of your experience. We are pleased to know that you enjoyed our staff’s friendliness, the comfort of our beds, and the hotel’s location and facilities.We are truly sorry to hear about the inconveniences you experienced during your stay. Your comments regarding the air conditioning, housekeeping, laundry, and service details have been carefully reviewed with our management team to ensure the necessary corrective measures are taken.We value your feedback, as it helps us improve and provide better experiences to our guests. We would like the opportunity to follow up on your case personally. Please contact us at estefania.hoyos@diezhotel.com so we can address your concerns directly.We hope you give us another opportunity to restore your confidence in our service.